Mercure Париж Ля-Дефанс 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 2 178

Гарантия
лучшей цены
Mercure Париж Ля-Дефанс - Image 1
Mercure Париж Ля-Дефанс - Image 2
Mercure Париж Ля-Дефанс - Image 3
Mercure Париж Ля-Дефанс - Image 4
18-30 rue Baudin, 92400 КУРБЕВУА, Франция

Описание

Особенности отеля

  • Просторные номера и люксы с видом на Ла-Дефанс и Париж

  • Бистрономический ресторан, гибкое меню и свежие ингредиенты

  • Круглогодичный коктейль-бар на крыше

  • Фитнес-центр с видом и хаммам

  • Конференц-залы рядом с комплексом CNIT Paris La Défense

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Расположение отеля

Mercure Париж Ля-Дефанс

18-30 rue Baudin
92400 КУРБЕВУА
Франция

GPS:48.895167, 2.250352

Телефон
Факс +33 1 47 68 83 32

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.2/5  Отзывов: 2 178

Рейтинг TripAdvisor  3.4/5  Отзывов: 185

Deceiving

Примечание: Tripadvisor 1.0/5

felipepA3955XP Реальные отзывы TripAdvisor

Horrible Stay

Примечание: Tripadvisor 1.0/5

Vinoshen Реальные отзывы TripAdvisor

Dear Guest, Thank you for sharing your feedback! We fully understand your dissatisfaction and sincerely apologize for the inconvenience you experienced. When welcoming temporary staff, sometimes information may not be communicated as clearly or confidently as we would like. Please be assured that we are currently working on strengthening our checklists and training processes to help our team better retain and convey the key information about the hotel. We appreciate your understanding and hope to have the opportunity to provide you with a much improved experience in the future. Kind regards, Léonore Wolff Guest Experience Manager

Waste of money!

Примечание: Tripadvisor 1.0/5

MIRAKI L Реальные отзывы TripAdvisor

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry if you felt that our team was not attentive or available enough during your stay. Please accept our sincere apologies, the well-being and comfort of our guests are our top priorities, and it is deeply regrettable to hear that you did not feel supported. Regarding the toiletries, we understand your disappointment. In France, items such as loofahs are not commonly provided in hotels, which may explain the confusion and inconvenience caused. That said, your feedback is invaluable and has been shared with our team for future consideration. Please also allow us to clarify that our superior rooms and suites are equipped with additional amenities including a vanity kit, shower cap, body lotion, and conditioner. These are not included in our standard rooms, which may have contributed to your impression. We understand how this may have affected your experience and are truly sorry it did not meet your expectations. We hope to have the opportunity to welcome you again in the future and provide you with the high level of service and comfort we are known for. Best Regards, Léonore Wolff Guest Experience Manager

Safe location

Примечание: Tripadvisor 5.0/5

Quality_Matters76 Solo travel - Реальные отзывы TripAdvisor

Dear Guest, Thank you for taking the time to share your feedback with us! We’re glad to read that you appreciated our convenient location and the ease of access to central Paris, as well as the safety of the area — even at night. We understand that the breakfast experience felt a bit too busy for your preference, and we’re sorry it didn’t fully meet your expectations. Your comments will help us continue improving this service. It’s great to know that our hotel met your needs for this trip, and we truly appreciate your intention to return. We’ll be happy to welcome you back anytime. Warm regards, Léonore Wolff Guest Experience & Quality Manager

Wouldn’t stay again

Примечание: Tripadvisor 1.0/5

GregoryB732 Деловые путешественники - Реальные отзывы TripAdvisor

Dear Guest, Thank you very much for taking the time to share your detailed feedback about your recent stay at Mercure Paris La Défense. First and foremost, we want to sincerely apologize for the upsetting experience your colleague had when entering a room that was already occupied. This was caused by an unfortunate IT glitch, and we fully understand how distressing and unacceptable this situation was. Please rest assured that we are actively working to identify and resolve such issues promptly to ensure this does not happen again. We want to emphasize that at no point did we question the presence of the other guest in the room. We have the utmost respect for all our guests, and their comfort and satisfaction remain our top priority. We also understand that the complimentary drinks offered as compensation did not fully meet expectations, especially since the bar restricted the option to redeem a pint of beer. We are truly sorry for this limitation and have shared your feedback with the bar team to improve the customer experience. Regarding your room assignment, we allocated the room type you had originally booked. However, we are truly sorry for the inconvenience caused by the sink not draining properly. Your comments have been passed on to our maintenance team to ensure this is addressed without delay. Please know that your feedback is very important to us. It helps us learn and improve, and we genuinely regret the discomfort these issues have caused during your stay. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience. Kind regards, Léonore Wolff Guest Experience Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 365 Отзывов 8.6/10 Расположение
  • 947 Отзывов 5.9/10 Номер
  • 1 183 Отзывов 8.3/10 Сервис
  • 6 Отзывов 7/10 Интернет
  • 404 Отзывов 5.2/10 Комфорт
  • 353 Отзывов 7.8/10 Завтрак
  • 339 Отзывов 4.7/10 Чистота
  • 236 Отзывов 4.5/10 Удобства

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