Hotel Mercure Paris La Defense 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 2 410

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Hotel Mercure Paris La Defense - Image 1
Hotel Mercure Paris La Defense - Image 2
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Hotel Mercure Paris La Defense - Image 4
30 rue Baudin, 92400 COURBEVOIE, Francja

Opis

O hotelu

  • Przestronne pokoje i apartamenty z widokiem na La Défense i Paryż

  • Restauracja w stylu bistro oferuje menu bazujące na świeżych produktach z targowiska

  • Bar na dachu otwarty przez cały rok zaprasza na koktajle

  • Centrum fitness z widokiem i hammam

  • Sale konferencyjne w pobliżu CNIT Paris La Défense

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Lokalizacja hotelu

Hotel Mercure Paris La Defense

30 rue Baudin
92400 COURBEVOIE
Francja

Pozycja GPS:48.895167, 2.250352

Telefon
Faks +33 1 47 68 83 32

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.1/5  Liczba opinii: 2 410

Ocena TripAdvisor  3.5/5  Liczba opinii: 145

Poor Guest Experience / Customer Services

Ocena na stronie TripAdvisor 1.0/5

Niccilou838 Opinia zatwierdzona w TripAdvisor

I have stayed in this hotel over last 3 years without issue due to its location to my international office. This time many issues were experienced. I was unable to book an 8night stay via Accor website so made two 4 night bookings. I emailed the Mercure prior to arrival to link the bookings to ensure I did not have to move rooms. This request was confirmed in writing. Upon arrival, the check in system did not reflect this request, and after some searching, I was told I did not have to move rooms during my 8night stay as per email request. Every morning, i had to use the fire stairs from the 9th floor to attend breakfast as the lifts were not functioning - they stopped at every floor even if no one was waiting. The doors would open and close many times at each floor. I took a video to show the concierge that the lifts needed attention (doors were damaged which prevented them from closing properly), and this was ignored. I advised that the TV reception was poor across most channels and this too was ignored. After the 'first 4night stay', I returned to the hotel after work to find the room key had been deactivated. I presented to the concierge via the stairs (as 2 tour buses had arrived which blocks reception) with the room key and my booking details and after some time, the room key was reactivated. At 11pm that night, my personal safety was violated when someone entered my room with a room key issued by concierge. I received a call from the concierge asking who I was and requested to present myself at the concierge to prove who I was and provide my booking reference for the stay. At nearly midnight! Since checking out on 26 Oct, I have emailed 5 times requesting my final invoice and have received nothing to date. I have emailed the hotel direct as well and still nothing. A pre-authorization charge of more than $3500 AUD is pending on my credit card as the checkout process has not been finalized (which should remove the pending charge). This pending charge deems the credit card unusable as limit is reached. As a Gold Accor Member, this was an extremely disappointing experience.

Dear Mrs. Perry, Thank you for taking the time to share your feedback with us. I am truly sorry to read that you encountered so many issues during your stay... To discuss this further, I have taken the liberty of emailing you directly. I have spoken with the department heads concerned regarding the various issues, and it appears that they were primarily due to a lack of communication on our part. We should have been more responsive. I fully understand your dissatisfaction and offer my sincere apologies. I remain at your entire disposal, Best Regards, Léonore Wolff Guest Experience Manager leonore.wolff@accor.com

Poor service

Ocena na stronie TripAdvisor 1.0/5

Maria Imelda C Opinia zatwierdzona w TripAdvisor

Definitely not 4-stars - room 's AC was not working and in September- it was uncomfortably warm ; my room was definitely tight with 2 single beds, that were placed an inch apart . Lacking basic bath amenities ( shampoo,conditioner) shower gel almost empty, and sink soap dispenser was totally empty . good thing i travel with my own supplies. Elevator takes forever . Only 1 out of the 4 front desk staff was nice, the rest just ignored me as I stood in line to check in. Not my hotel choice - tour operator booked this probably because it's cheap.

Poor service

Ocena na stronie TripAdvisor 1.0/5

Curiosity59200591158 Opinia zatwierdzona w TripAdvisor

Poor experience. Room was dirty, no towels in the room, cleaner came for the first time at 6pm. I called reception for towels and was asked to pick them up from reception myself. Eventually I received one towel. For Eur 250 per night not worth it.

Dear Guest, We are sorry to read that your experience did not live up to your expectations. Without further information it is difficult for us to understand exactly what happened and we do not find you reservation among our bookings. If you wish, you can contact me at leonore.wolff@accor.com, I am at your disposal so that you can tell us more about happened with the housekeeping service. We wish you a very pleasant day, Léonore Wolff Guest Experience & Quality Manager

Terrible hotel with a hotel THIEF!!

Ocena na stronie TripAdvisor 1.0/5

Noonjtr Opinia zatwierdzona w TripAdvisor

This hotel is unsafe at all! Someone stolen my friend jewelry in their room. Another of my friend was stolen their Airpods. My room also was searching by someone because my stuff was not in the same place. โรงแรมขโมย อย่ามาพัก มีคนมาขโมยของในห้องตอนที่เราไม่อยู่ มารื้อค้นของในห้องพัก ทริปนี้เรามากันเป็นคณะพักหลายห้อง โดนรื้อของหลายห้องมากๆ โดนขโมยของไป2ห้อง พนงไม่ช่วยอะไร กล้องก็ไม่ให้ดู มีคนเอเชียปทเพื่อนบ้านเราโดนขโมยกระเป๋าในห้องอาหารรรตอนเช้าเลยอีกเคส โจรดุมากที่นี่

Dear Guest, We thank you for taking the time to provide us with your feedback following your stay in our establishment. Indeed, we sincerely regret that you encountered such an incident and apologise once again. Please be aware that we are currently doing everything necessary internally to investigate, although only the police have the right to view the various surveillance videos. Please be assured that this was a completely isolated incident, as we have many security measures in place, the same as those found in other hotels (controlled access to the lobby, reading of locks, etc.). We are therefore doing everything we can to prevent such a situation from recurring in the future. Please do not hesitate to contact us, Best regards, Léonore Wolff Guest Experience & Quality Manager

Busy Hotel

Ocena na stronie TripAdvisor 4.0/5

Moneymagnet889 Couples - Opinia zatwierdzona w TripAdvisor

It was a super busy hotel. Every now and then a bus filled with tourists would check-in. Since our tour group arrived after a month we tour bus arrived, we had to leave our luggage at their luggage room which I don't think is secured enough because anyone could just claim a bag. The breakfast was too busy as well. The breakfast area was always filled with people with very few food because of the slow refills. The hotel is close a nice restaurants. The room was okay with complete amenities.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 334 Liczba opinii 8.6/10 Lokalizacja
  • 907 Liczba opinii 6.1/10 Pokój
  • 972 Liczba opinii 7.6/10 Obsługa
  • 10 Liczba opinii 7.8/10 Internet
  • 380 Liczba opinii 5.3/10 Komfort
  • 339 Liczba opinii 7.2/10 Śniadanie
  • 280 Liczba opinii 5.9/10 Czystość
  • 193 Liczba opinii 3.2/10 Udogodnienia

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