メルキュールパリラデファンスサンク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,265 件のレビュー

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18-30 rue Baudin, Place Charras, 92400 クールブボア, フランス

説明

ホテルのその他の情報

  • ラ デファンスとパリを一望できる、広々とした客室とスイートルーム

  • ビストロノスタイルのレストラン、市場メニュー、新鮮な食材

  • 屋上のカクテルバーは年間を通じて営業しています

  • 素晴しい景観とジャグジー付きのフィットネスセンター

  • CNIT パリ ラ デファンスに近接するミーティングルーム

当ホテルの客室

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ホテル所在地

メルキュールパリラデファンスサンク

18-30 rue Baudin, Place Charras
92400 クールブボア
フランス

GPS:48.895167, 2.250352

電話番号
ファックス +33 1 47 68 83 32

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,265 件のレビュー

トリップアドバイザーの評価  3.5/5  190 件のレビュー

An aged hotel with average service.

トリップアドバイザーの評価 3.0/5

travelleraroundglobe トリップアドバイザー認証口コミ

Reception is very inefficient letting people wait although enough receptionists are there. Rooms are ok but showing their age.

Dear Guest, Thank you for sharing your feedback following your recent stay with us. Our reception team is sometimes required to be very versatile, handling several requests at the same time (including phone calls or internal guest requests) even when they might not appear to be directly assisting someone at the counter. Please rest assured that our team always does its best to meet each guest’s needs as efficiently as possible. However, depending on the level of activity, this can occasionally lead to some waiting time, and we are truly sorry if this was the case during your visit. We appreciate your understanding and your comment regarding the room, which helps us continue to improve our facilities and service. Kind regards, Léonore Wolff Guest Experience & Quality Manager Mercure Paris La Défense

Deceiving

トリップアドバイザーの評価 1.0/5

felipepA3955XP トリップアドバイザー認証口コミ

Terrible! The receptions employs are the worst around the world This people did anything to help the costumers even through there is a law that hold the necessity of offering a receipt, for every service provided. I dont recomend.

Horrible Stay

トリップアドバイザーの評価 1.0/5

Vinoshen トリップアドバイザー認証口コミ

Extremely poor service. Been to multiple hotels and this is one of the worst. Took the receipton 30 minutes to process 2 customers for check in. Was informed laundry only available on weekdays but they are not sure. Laundry form mentioned available until Saturday. When asked they are unsure and not putting effort to find out. Bad representation of Mercure brand.

Dear Guest, Thank you for sharing your feedback! We fully understand your dissatisfaction and sincerely apologize for the inconvenience you experienced. When welcoming temporary staff, sometimes information may not be communicated as clearly or confidently as we would like. Please be assured that we are currently working on strengthening our checklists and training processes to help our team better retain and convey the key information about the hotel. We appreciate your understanding and hope to have the opportunity to provide you with a much improved experience in the future. Kind regards, Léonore Wolff Guest Experience Manager

Waste of money!

トリップアドバイザーの評価 1.0/5

MIRAKI L トリップアドバイザー認証口コミ

The worst experience ever. Don’t even bother. Customer service was a 0! Being pregnant and having luggage they couldn’t even assist just looked at me and waited. No toiletries in the room I had to cancel dinner bc they couldn’t bring up a loofa etc I feel like IM in a hostel

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry if you felt that our team was not attentive or available enough during your stay. Please accept our sincere apologies, the well-being and comfort of our guests are our top priorities, and it is deeply regrettable to hear that you did not feel supported. Regarding the toiletries, we understand your disappointment. In France, items such as loofahs are not commonly provided in hotels, which may explain the confusion and inconvenience caused. That said, your feedback is invaluable and has been shared with our team for future consideration. Please also allow us to clarify that our superior rooms and suites are equipped with additional amenities including a vanity kit, shower cap, body lotion, and conditioner. These are not included in our standard rooms, which may have contributed to your impression. We understand how this may have affected your experience and are truly sorry it did not meet your expectations. We hope to have the opportunity to welcome you again in the future and provide you with the high level of service and comfort we are known for. Best Regards, Léonore Wolff Guest Experience Manager

Safe location

トリップアドバイザーの評価 5.0/5

Quality_Matters76 Solo travel - トリップアドバイザー認証口コミ

Hotel located 15 min away from main train station, it was very easier to get to heart of Paris within 10-15 minutes , safe area to travel at night , hotel is busier than expected , busy breakfast , I personally didn’t like as it was busy and didn’t find the standard I expected , hotel catered for my purpose for thisntrip. I will definitely return if needed.

Dear Guest, Thank you for taking the time to share your feedback with us! We’re glad to read that you appreciated our convenient location and the ease of access to central Paris, as well as the safety of the area — even at night. We understand that the breakfast experience felt a bit too busy for your preference, and we’re sorry it didn’t fully meet your expectations. Your comments will help us continue improving this service. It’s great to know that our hotel met your needs for this trip, and we truly appreciate your intention to return. We’ll be happy to welcome you back anytime. Warm regards, Léonore Wolff Guest Experience & Quality Manager

との提携 TripAdvisor

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