Mercure Angouleme Hotel de France Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 371

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Mercure Angouleme Hotel de France Hotel - Image 1
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Mercure Angouleme Hotel de France Hotel - Image 3
Mercure Angouleme Hotel de France Hotel - Image 4
1 place des halles centrales, 16000 ANGOULEME, France

Opis

O hotelu

  • "Bistro Bardy" restaurant on site

  • Hotel in the downtown area, 656 yards from the train station

  • Private gardens with panoramic views and terrace

  • Fitness center and private covered parking (charges apply)

  • Certified GREEN KEY

Nasze pokoje

Lokalizacja hotelu

Mercure Angouleme Hotel de France Hotel

1 place des halles centrales
16000 ANGOULEME
France

Pozycja GPS:45.649501, 0.1578

Telefon
Faks +33 5 45 92 02 70

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Bistro Bardy

Bistro Bardy is a masterclass in laid-back style. In the heart of Angoulême, we invite diners to pull up a seat at our restaurant and bar for bon vivants who love to savor the moment.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 371

Ocena TripAdvisor  4.5/5  Liczba opinii: 785

Certyfikat Doskonałości 2023

Really rather good.

Ocena na stronie TripAdvisor 4.0/5

PNeame Rodziny - Opinia zatwierdzona w TripAdvisor

We booked this en route and hadn’t really expected anything all that special.In fact it turned out to be really rather good. The first good point was the very switched on receptionist (Estelle??) who reorganised our booking to give us interconnection rooms, a great bonus when travelling as a family. Secondly, the hotel has underground parking, a great asset in the baking heat of summer. On top of that they were happy to let us leave the car there in the morning while we tootled round the town. The room was somewhat functional but the bed was one of the most comfortable of our entire trip, a decent size to boot. What else? Ah yes, the evening meal; an espresso martini to start, very good, not the best I’ve had but a close second. good food, good service and our fussy number two ate all hers. Initially, we didn’t book breakfast being somewhat unconvinced that the French understand what is meant by breakfast. However the switched on receptionists assured us that there was plenty on offer and so indeed there was; fruit, cheeses, hams, melon, cereals, pastries, and scrambled eggs that had been kept perfectly warm without turning rubbery. Finally, there’s a small but adequate fitness room in some sort of old cellar.

Disappointing

Ocena na stronie TripAdvisor 3.0/5

Robert B Opinia zatwierdzona w TripAdvisor

Due to recent renovation there was a strong smell of paint throughout. The room telephone wasn't working (I was told that there were no technicians available on Friday evening). The box of wipes in the bathroom was empty (rectified later) and some of the worktops were dusty. No explanation of TV operation ( later rectified). After a long journey on the road I expect better. On the positive side the breakfast was excellent. Can you please train your staff not to sound like robots! Your guests are human beings who pay a not insignificant amount to stay in your establishment. Thank you.

Dear Robert B, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you faced during your recent stay. Rest assured, we have addressed the issues with our team to ensure a more personalized service. We regret any discomfort caused by the renovation smell and the maintenance delays. Your comments are invaluable to us, and we will take immediate steps to prevent such occurrences in the future. We are delighted to know that you enjoyed our excellent breakfast. Please accept our gratitude for your understanding. Warm regards, Karine Renay Mercure Angoulême Centre

Getting MAny Things Right

Ocena na stronie TripAdvisor 5.0/5

Alan F Opinia zatwierdzona w TripAdvisor

It's a joy to stay in an older hotel with character that is taking real steps to maintain and perhaps upgrade their four star status. On this 5 week trip we have stayed in a number of "4 star hotels" that just didn't deserve the rating. First and foremost, as with most Mercure hotels, the staff is exemplary. We checked in the afternoon before a big party. The front desk manager assigned us a Prestige Room at the far end of the second floor, essentially guaranteeing us a quiet night's rest. The hotel is int he process of redoing the HVAC system. We were quite cold in our room and couldn't adjust the temperature. She brought us a portable heater which definitely helped on two chilly nights. Our large room was immaculate. The only criticism a shortage of hangars (corrected) and poor lighting in the bathroom, somewhat compensated by a large window, at least in daylight. We have suffered through a lot of mediocre breakfasts this trip. Praise to the hotel for having very good quality orange juice and coffee, two things that have disappointed us in many establishments. The rest of the breakfast buffet was somewhat standard. Why do so many places, including this one, offer fine scrambled eggs, but left to cool to room temperature? The public areas and courtyard confirm that this hotel has some history. Its location is ideal, and the large underground garage is a significant plus. We enjoyed Angouleme and would be happy to stay here again.

Solid overnight choice

Ocena na stronie TripAdvisor 4.0/5

Lancashirelad1964 Couples - Opinia zatwierdzona w TripAdvisor

We stopped off for a night en route South. The hotel is right in the centre of the upper town. A handsome building, its public areas on the ground floor are certainly 4 star quality, whilst its large adjoining garage is excellent and essential. The rooms are slightly tired and more three star quality, but overall the value proposition is very good. Slightly underwhelming reception when we landed and service generally, not least when our reserved parking seemed to have been given away by a receptionist who seemed relaxed by it all. Don’t let this put you off - the hotel and town can certainly entertain you for a very good 24 hours.

Dirtiest hotel room I have ever stayed in!

Ocena na stronie TripAdvisor 1.0/5

Judith o Couples - Opinia zatwierdzona w TripAdvisor

The hotel room was the dirtiest room I have ever stayed in! The toilet was brown below the water line. The level of dust on all services was disgusting. This room had not been properly cleaned in a long time. I raised this with reception on check out to which I received a shrug of the shoulders.

Madame, monsieur, J'ai lu avec attention votre commentaire. En mon nom et celui de mon équipe, je vous présente mes sincères excuses. je suis désolée que notre prestation n'ait pas été à la hauteur. Nous avons à cœur la satisfaction de nos clients, vous pourrez le lire sur les commentaires laissé sur notre Etablissement. nous vous réitérons nos excuses et espérons avoir l'occasion de regagner votre confiance, Très cordialement

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 398 Liczba opinii 9.1/10 Lokalizacja
  • 570 Liczba opinii 6/10 Pokój
  • 602 Liczba opinii 9.1/10 Obsługa
  • 207 Liczba opinii 9.1/10 Śniadanie
  • 179 Liczba opinii 4.1/10 Czystość

Zarządzane przez Trustyou

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