Grand Hotel La Cloche Dijon-MGallery 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 2.044 opiniones

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Grand Hotel La Cloche Dijon-MGallery - Image 1
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Grand Hotel La Cloche Dijon-MGallery - Image 4
14 place Darcy, 21000 DIJON, Francia

Descripción

Extras del hotel

  • Excepcional hotel de 5 estrellas en el centro, clasificado como monumento histórico

  • Restaurante Les Jardins by La Cloche

  • Obras del Museo de Bellas Artes de Dijon y esculturas de Richard Orlinski

  • Tratamientos Biologique Recherche y Vinésime en el Spa by La Cloche

  • Certificado Llave Verde

Nuestros alojamientos

Localización del hotel

Grand Hotel La Cloche Dijon-MGallery

14 place Darcy
21000 DIJON
Francia

GPS:47.323996, 5.033927

Teléfono
Fax +33 3 80 30 04 15

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Se aceptan mascotas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Les Jardins by La Cloche

El restaurante Les Jardins by La Cloche, completamente rediseñado, ofrece una gastronomía moderna que aúna comida y vinos. El equipo de cocina ofrece un menú gastronómico que evoluciona con las estaciones y fomenta el uso de productos locales.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  2.044 opiniones

Valoración de TripAdvisor  4.3/5  2.104 opiniones

Certificado de excelencia 2025

Location is wonderful

Nota de Tripadvisor 3.0/5

TexasSacagawea Valoración certificada de TripAdvisor

Great location for walking the old town. Loved the Owl Trail! Did not use the spa as it was never available. We stayed 5 nights and did not ever have our room really cleaned even though they made it appear so but the coffee stain on my sheet was there every day. Staff was professional but not what I would say is friendly and help with luggage in a 5 star hotel is expected, but not available at this hotel. For me, it’s the small things that make a property special and that is sadly missing here. The windows in the room where the levers fell off if opening, no concierge services, ability to make spa appointments through the front desk, replenishment of water, etc. We arrived a few days before a holiday and we were not aware that the city would be mostly shutdown for food service. The GM should have made the guests aware of this in advance and offered to make them reservations at the hotel’s restaurant. We were disappointed and hungry and finally found something to eat that was less than satisfactory. I loved the city and the park across from the hotel so it gets high marks. But, it needs to be so much better for the price and to receive a 5 star rating.

Good Location, Average Service – Limited Alternatives in Dijon

Nota de Tripadvisor 3.0/5

FranckJa De negocios - Valoración certificada de TripAdvisor

The MGallery Place Darcy hotel enjoys an ideal location in the heart of Dijon, making it an excellent base for discovering the city. The reception and luggage services were satisfactory, and the room was pleasant, although there was a noticeable disinfectant smell upon arrival. However, a few elements slightly impacted my overall experience: there was no laundry service available over the weekend; the bar was closed on Sunday lunchtime (which was disappointing, as I had arranged to meet friends there); and no complimentary breakfast was offered to Limitless members over the weekend, whereas this is usually the case at other Accor properties. I was indeed upgraded, but I was neither greeted nor treated with the same attention usually experienced in other high-end Accor hotels. In addition, the fitness centre is surprisingly small for a hotel of this category. The equipment, such as treadmills, is not connected to the internet, and there are no toilets or changing facilities nearby, which is quite disappointing. As I am mainly based in the Asia-Pacific region, I notice a significant difference in service standards. This is even more striking given that the rates charged here are higher than those I have recently experienced in similar-category Accor hotels in Hong Kong or Singapore. Even in Sydney, one of the most expensive cities in the world, the experience at the Sofitel Darling Harbour offers better value for money. For the same weekend, the Sofitel was priced lower than the MGallery in Dijon, and the service level was markedly superior. Of course, comparisons are never perfect, but I am not comparing with developing countries where labour costs are low; the cost of living in Hong Kong, Singapore, or Sydney is considerably higher than in Dijon. That being said, there were no incidents during my stay, and overall, the experience was smooth and pleasant. Nevertheless, the points mentioned above mean I cannot say I was fully satisfied with my stay. A few improvements would certainly help the hotel meet the level of excellence expected for its category. The hotel is indeed a five-star establishment, as it meets the technical criteria, but part of the staff does not yet master the codes of true luxury hospitality. I would not particularly recommend this hotel; however, given the limited high-end alternatives available in Dijon, it remains one of the few options – and perhaps this is part of the problem.

Dear Franck Janet, Thank you very much for taking the time to share your detailed review following your recent stay at the Grand Hôtel La Cloche MGallery. We are delighted to read that you appreciated our prime location in the heart of Dijon and that you found your stay overall pleasant. However, we sincerely regret that certain aspects of your experience did not meet the expectations of a five-star establishment, and we thank you for giving us the opportunity to address your concerns. Regarding the laundry service, please allow us to clarify that this service is managed by an external provider, which is unfortunately not operational on weekends. We understand that this limitation may have caused inconvenience during your stay, particularly for guests staying longer, and we are currently exploring ways to improve this aspect of our service. We also regret that the bar's closure on Sunday lunchtimes and the reduced size of our fitness area left a less than favorable impression. On Sunday lunchtimes, we offer brunch, which is served in our restaurant and at the bar. We sincerely apologize that you were unable to enjoy our bar on Sunday lunchtime with yours friends. Regarding the recognition of your ALL – Accor Live Limitless membership, we sincerely apologize for your dissatisfaction; this is part of the program we do not offer. Finally, we note your comments regarding the overall improvement of service. While we strive to maintain a high level of quality, your comparison with other international MGallery and Accor properties is both valuable and constructive, helping us to improve. We hope to have the opportunity to welcome you again and offer you a stay that better meets your expectations. For any additional information or suggestions, we remain at your disposal. Sincerely, David Vincent Operations Manager

Upmarket stay in Dijon

Nota de Tripadvisor 5.0/5

IestynapG Valoración certificada de TripAdvisor

Proper up market hotel. Large reception, bar and dining. Dining was booked up when we stayed so reserve if you want to eat in. Flunkeys etc. Big room with comfortabloe bed, lovely toiletries. Spa - again full wehn we stayed, so reserve in advance if this is your thing. Reassuringly expensive but stupidly.

Dear IestynapG, Thank you very much for your kind and detailed feedback. We’re delighted to hear that you appreciated the elegance of the hotel, the spacious room, and the comfort of the bedding and amenities. It’s true that our restaurant and spa are in high demand, particularly during weekends and busy periods, and we always recommend booking ahead to ensure availability and avoid disappointment. We hope to have the pleasure of welcoming you back soon—please don’t hesitate to reach out directly ahead of your next stay so we can assist you with any advance reservations to make your experience even more enjoyable. Warm regards, David Vincent Operations Manager

Lovely modern hotel close to all facilities.

Nota de Tripadvisor 5.0/5

Julie K Con amigos - Valoración certificada de TripAdvisor

This is a lovely 5 star hotel close to all facilities bars, restaurants and shopping. The rooms are spacious and well presented. The bathroom is large with a walk in shower. Very comfortable beds. Very nice courtyard and restaurant. Friendly courteous staff

Dear Julie K, We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery. We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our hotel ans our team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Vincent Operations Manager

Endroit froid et inhospitalier

Nota de Tripadvisor 2.0/5

Frédérique B Valoración certificada de TripAdvisor

Accueil inexistant voir désagréable au bar un samedi soir: aucune attention, laissés sans commande ni même une carte des boissons, face à une table non desservie et sale. On appelle une serveuse qui nous toise plusieurs fois puis un de ses collègues vient enfin au bout de 25 minutes.. cocktails trop chers pour la qualité, endroit glacial, première et dernière expérience

Chère Frédérique B, Nous sommes navrés d’apprendre que votre expérience au bar n’a pas été à la hauteur de vos attentes. L’accueil et la qualité du service sont des éléments essentiels pour nous, et il est regrettable que vous n’ayez pas cette qualité de service que nos équipes apportent habituellement à nos hôtes. Votre retour a été pris en compte et nous allons sensibiliser nos équipes afin d’améliorer la réactivité et l’attention portée à nos clients, notamment lors des périodes de forte affluence. Nous sommes également désolés que les cocktails n’aient pas été à la hauteur de vos attentes et nous allons veiller à ce que la qualité corresponde pleinement aux standards que nous souhaitons offrir. Nous espérons avoir l’opportunité de vous faire changer d’avis lors d’une prochaine visite et vous offrir une expérience plus agréable. N’hésitez pas à nous contacter directement si vous souhaitez échanger davantage à ce sujet. Cordialement David Vincent Directeur Adjoint

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 658 opiniones 9.3/10 Ubicación
  • 957 opiniones 7.1/10 Habitación
  • 1.128 opiniones 8.5/10 Servicio
  • 440 opiniones 9.4/10 Desayuno
  • 301 opiniones 7.7/10 Ambiente
  • 203 opiniones 7.9/10 Bar y bebidas
  • 201 opiniones 4.8/10 Limpieza
  • 21 opiniones 3.1/10 Piscina

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Dijon

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.