Novotel Гаага Сити Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 755

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Описание

Особенности отеля

  • Ресторан/брассерия Gallery61 с террасой в историческом пассаже

  • Уникальное расположение в старом центре города в 15 минутах от пляжа

  • Фитнес-зал на крыше с видом на квартал Бинненхоф и Гаагу

  • Частная автостоянка. Кроме гибридных и электромобилей и автомобилей на газ. топливе.

  • Проживание и завтрак* для 2 детей до 16 лет в семейных номерах - бесплатно

Наши номера

Расположение отеля

Novotel Гаага Сити Центр

Hofweg 5-7
2511 AA ГААГА
Нидерланды

GPS:52.078383, 4.312146

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Gallery61

Шеф-повара приготовят для вас блюда из самых изысканных ингредиентов от местных поставщиков. Их воображение не стоит на месте. В брассерии Gallery61 изысканные блюда мировой кухни и интерьер овеяны духом творчества.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 755

Рейтинг TripAdvisor  4.0/5  Отзывов: 975

Great location

Примечание: Tripadvisor 4.0/5

Fouldsway Семьи - Реальные отзывы TripAdvisor

I really liked the hotel room , it was very spacious and the bed was very nice and comfy. The location was perfect , central and close to transport and lots of great restaurants and bars. The only issue was the parking, there was nowhere at the hotel or nearby but we ended up using an out of town park and ride instead that was an easy 25mins away on the tram. I would highly recommend the hotel.

5/5 - recommend

Примечание: Tripadvisor 5.0/5

indira o Реальные отзывы TripAdvisor

One of the best hotels in Europe for this price range. Stayed for 3 weeks here with my family, never had anything to complain about. The staff is amazing, the suite/rooms always cleaned properly. All the amenities work fine. Breakfast is always fresh and tasty, amazing value for the price for an European hotel.

Thank you for your wonderful review. Fantastic that you enjoyed your three-week stay at our hotel. We’re proud of our staff that try to make every stay unforgettable for our guests. The positive feedback on the amenities and our extensive breakfast buffet is much appreciated. We hope to see you soon again. Ingrid van Eijk Guest Relations Tel: +31 70 203 9003 – M: H1180-GL@ACCOR.COM

There will be better options in this beautiful town nearby.

Примечание: Tripadvisor 2.0/5

youfearchange Реальные отзывы TripAdvisor

We arrived at 12pm having been travelling since 4am. We’d pre-requested an early check-in which is a benefit of our Accor membership level but that was not available. Our room was not available until 4pm, an hour after normal check in. We were tired from travel and would have appreciated the early check-in requested or at the very least our room being available on time. We’d booked the most expensive room, it was a warm weekend and the air conditioning was not working. Reception denied this was the case. I insisted that as there had been three fans placed in the room they were fully aware that the aircon was not working. Eventually, they found us a room with working aircon but by then it was 6pm, 6 hours after we arrived and 3 hours after our room should have been ready. The rooms and fittings are tired but the location is good. There will be better options in this beautiful town nearby.

Thank you for taking the time to share your experience at our hotel. We are glad to hear that you appreciated our central location in the beautiful city of The Hague. We apologize for the inconvenience you faced during your stay, especially regarding the check-in process and the air conditioning issue. We understand how important it is for our guests to have a comfortable and relaxing stay, and we are sorry that we did not meet your expectations in this regard. We will share your feedback with our team to ensure that we improve our services for future guests. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Ingrid van Eijk Guest Relations Tel: +31 70 203 9003 – M: H1180-GL@ACCOR.COM

Top Customer service

Примечание: Tripadvisor 5.0/5

alex c Реальные отзывы TripAdvisor

Shout out to eillis, Ramesh! it was my birthday and thank you for all the little surprise 😉 Check in extremely smooth and welcoming! Room decorating is lovely and the city view is amazing :D Thank you the amazing experience. Me and my girlfriend will definitely come back again🙂

Great hotel, shame about the Accor booking system!!!

Примечание: Tripadvisor 3.0/5

MerynBrown Семьи - Реальные отзывы TripAdvisor

This is a tale of two halves, so on the basis of our initial interactions with front desk staff, I would have given 2 stars at best, but then another member of staff (Marlene?) stepped in and saved our holiday in The Hague, and so our actual main experience was more like 4 stars. We originally booked and paid for our stay directly through the Accor website about 4 weeks before our holiday, and then the day before we were due to get there I received an email inviting me to check in before arrival, which I did on the morning we were travelling. That must have triggered something on their system as a little bit later that morning I got a phonecall from them, saying they had just received our booking that morning but that they had no availability and also had no record of our payment! The first member of staff I spoke to on the phone then started looking at booking.com suggesting that we find alternative accommodation through that, or suggested that we try their sister hotel in Rotterdam! (No suggestion at that stage that they would compensate us for any extra cost involved). I ended the call so I could send them proof of the original booking and payment and then we called them back. After being put on hold for about 15 minutes, my husband spoke to Marlene who eventually confirmed they had found a suitable room for us in the hotel (standard rather than the executive we booked, but we were just relieved we had a roof over our and our children’s heads!) and they threw in free breakfast for the 3 nights as compensation (as well as refunding the price difference between the two rooms). The room itself was bright and clean, albeit a touch cramped with the sofa bed out if you’re staying there as a family. There are also no refrigerators in the standard rooms (which I was aware of - hence booking the executive room initially). The breakfast was varied and delicious (including halfway decent coffee) and we couldn’t have asked for a better location. Overall, I would definitely come back, but would contact the hotel the week beforehand (or even straight after booking) to check that the hotel has actually received it, given the apparent gremlins in their system!

Thank your very much for your feedback regarding your stay in Novotel Den Haag City Centre. Great that you enjoyed our clean and bright room, as well as the delicious breakfast and our central location. We apologize for the confusion regarding your booking and payment. Good to hear that Marlena was able to resolve the issue and that she ensured you had a comfortable stay with us. We understand the importance of a smooth booking process and will work on improving our system to avoid such issues in the future. Thank you for your understanding and for bringing this to our attention. Looking forward to welcoming you back on your next visit. Warm regards, Ingrid van Eijk Guest Relations

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Другие интернет-пользователи оценили наш отель

  • 1 238 Отзывов 9.1/10 Расположение
  • 1 300 Отзывов 6.4/10 Номер
  • 1 042 Отзывов 8.8/10 Сервис
  • 26 Отзывов 8.3/10 Интернет
  • 837 Отзывов 8.6/10 Завтрак
  • 596 Отзывов 4.8/10 Комфорт
  • 446 Отзывов 8.3/10 Чистота
  • 212 Отзывов 9.1/10 Атмосфера

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