ibis Cannes Plage La Bocca 3 sterren

Dear Roger, Wow, what a wonderful note ! 😍Thank you very much. We are delighted that you enjoyed your stay with us, especially our staff, parking and rooms. We hope to see you again during your next stay in Cannes. 😀 See you soon, Carla Costa / Management.

Dear Grace, Thank you very much for your nice note and your comment ! What a pleasure to hear that you enjoyed your stay with us and that our location and parking allowed you to enjoy your holiday ! We would be very happy to welcome you again during your next stay in Cannes ! See you soon, Carla Costa/Management

Dear Mr&Mrs RODE, Normally, we start our answer by thanking our guests to have taken the time to do a review. Unfortunately, this time, and for the first time in my life, I’ll not start by that. I prefer, instead, to explain to the futur readers of this answer, the all situation, that you prefered not to tell. In fact, we contacted you one week before arrival by our OFFCIAL EMAIL ADRESS, to explain you that your credit card was not working for the guarantee, and that we need a new one to can guarantee your booking. As we did to all the guests in the same situation. After that, we started to receive e-mails no stop by yourself, saying that « was not normal to ask for a credit card», « that you have chosed a higher price to do not pay in advance but directly at the hotel », « that was outrageous » etc… Seing your e-mails, and feeling by your writing that you were upset, my colleague asked me to call you directly and explain to you why we were asking a new credit card. So, then I called you by the OFFCIAL PHONE NUMBER from the hotel. By the way, you answered very nicely, saying phrases like « nice to meet you », and then, as nice as you, I explained that : « we are calling you, because in the mail you have received, we’re not asking for a payment, you can pay directly to the hotel as expected, but we need only a credit card valid for guarantee, because we’re in a congress time, and all the bookings not guarantee are cancelled, and you could loose your room. ». Explaination, that you don’t want to ear and then you started to call us « swindlers », etc. Asking how could you be sure that we are the « real ones », and at one point of the conversation, you said « anyway, we’re having a empty conversation, and I will give you nothing ». Then, me and my colleague, already tired of trying to explain the situation (we asked the same thing to hundreds of other guests every day, and we never had a problem like this one), and also of your emails without ending, where you say, « that we are not normal » « that we’re scammers » etc., we cancelled the booking, as informed on the booking policy « All reservations must be guaranteed with a credit card valid at the date of the start of your stay, unless otherwise specified. », Then we continued receiving your e-mails no stop, I tried, by mail, to explain you the situation again and again, but then you prefered to start to call me “manic”, sayind that I was in a « bad mood day » , when I was only doing my job. Anyway, at a point you understood that I will not making your reservation back, because I even ask you to book a room in an other hotel, giving that our relationship was already complicated in afar. And then, you forgot the scammers things, and you send me even the photo of your credit card, but, I’M SORRY, I’M NOT TAKING GUESTS WHO DON’T RESPECT ME AND MY WORK, BACK AGAIN. Then you called ACCOR, ACCOR called me, and I explain them that, it’s simple : « MY TEAM ACTUALLY IS AFRAID TO WELCOME THIS GUEST, SO PLEASE FIND HIM ANOTHER SOLUTION IN CANNES ». Then, no more returns. So, I was very happy, that this sketch was ended. I meant… a normal person, will understand the situation and change of hotel, right ?! Especially when the MANAGER is a « maniac ». And then… WHAT A SURPRISE !!! even after all that situation, you wanted to come to this HOTEL, anyway ?! You made a reservation by BOOKING.COM, with your wife name, so we will not reconize and cancel the booking again. And after all that, you camed like if it was nothing and you dare to do a review. In Cannes, there’s so many hotels… why ours ? Sincerely, I’m sorry, but these actions are very questionable. Honestly, all this situation is very SAD, it’s because of this kind of useless altercation, that nobody wants to work in jobs like receptionnist, hostess, waitress and others. So, I’m maybe a « BAD MANAGER » how you say, but in the middle time, I protect the interest of our hyrarchy, but MOSTLY, I protect MY TEAM from mean, disrespectful, aggressive people. And I’m very proud of saying it. Maybe I could loose my job because of this, but at least I’m going to sleep soundly, because I do all my best, every single day to finish with this agressions/harrassment, only because we’re doing our job and following the procedures requested by our hierarchy. Carla COSTA/ The hotel manager

Dear CINDY B., Thank you for taking the time to tell us about your experience at the ibis Cannes Plage La Bocca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We're sorry that the english level of our team it wasn't enough for you. About the water shortage, the time of the shortage it was from 8 A.M. till 5 P.M., and not 24h. And by the way, finally de shortage only dured 2h30, finished at 10h30A.M. Also, we couldn't do nothing about that, because it was a town shortage, and not a hotel shortage. In the ACCOR design there's not tables or chairs in the balcony, exept in the Superieur Rooms. You can only take the chair of your room, and unfortunatelly we don't have extras chairs for that. We're very sorry that our colleagues have to work, and that unfortunaly, we're a little hotel and we've only one elevator. About the door blocked, that was not blocked by our colleagues, but because the door closer was broken, and unfortunately we weren't aware of that. Unfortunatelly, sometimes that happens. Everyday, we verify all the rooms, and your room was verified by myself that day, and it was well cleaned. Anyway, we were very understadable with the fact that our hotel wasn't at the level that you expeted, and even if everything was already payed, we accepted to do the refund. I wish you a good day! Best regards, Carla COSTA/The Hotel Manager

Dear Kenny, We thank you for this very nice note, as well as for having taken the time to leave us your appreciations! All the team hopes to see you again very soon in Cannes! Carla Costa / Management.