纽卡斯尔机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 340 评论

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Ponteland Road Kenton, NEWCASTLE UPON TYNE, NE3 3HZ 纽卡斯尔, 英国

描述

酒店其他优惠

  • 提供免费无线网络的现代宽敞客房

  • Excellent transport links Kingston Park Metro station is close by

  • 提供各种明亮的多功能活动场所供您选择

  • 早上 5 点开始为搭乘早班飞机的客人提供早餐

  • 距纽卡斯尔机场 5 分钟车程

我们的客房

酒店位置

纽卡斯尔机场诺富特酒店

Ponteland Road Kenton, NEWCASTLE UPON TYNE
NE3 3HZ 纽卡斯尔
英国

GPS:55.007732, -1.667603

电话
传真 +44 191 214 0633

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ELEMENTS RESTAURANT & BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  340 评论

TripAdvisor 评级  3.8/5  1,646 评论

Read all reviews before booking

Tripadvisor 评级 2.0/5

rescueuall 经 TripAdvisor 认证的评论

I know that this hotel was used to house the boat arrivals for 5 years so was a bit apprehensive in booking online at it - but it advertised a gym and swimming pool and also stated it has had a full refurbishment last year when their current guests sailed away to their new houses On arrival reception and bar area looked nice and refreshing and reception guy was polite enough - and it was at this point it went downhill quicker than a full boat landing -asked about the pool as nowt was mentiined which shocked him how do you know we used to have one who told you etc The lift area was in need of a refurb the one and only lift that was working seemed to be the original interior when hotel was first built - room appeared to clean and tidy but no way has the room had a refurb 12 months ago- had a shower and the tray suddenly went into high tide water wasn't draining - basin also water wouldn't drain - reception came and fixed it - however horrible smell thru the drains in there Breakfast - i always go for the full scottishor English- we were tgere about 0730 so not long opened sadly the food must have been under the headlamp for hours - mushrooms that shrivelled unrecognisable - bacon was so hard knife wouldn't cut thru it - scramble egg looked like vomit and fried eggs looked as if they were cooked morning before - Toaster is definitely the original from day 1 as it took about 10mins on high to cook - breakfast a disaster I found all staff to be polite and courteous throughout our stay The prices that we paid for a room definitely wasn't worth it Would I go back - sadly no Would i recommend sadly no GW

Thank you for taking the time to share your feedback, GW. We are sorry to hear that your stay did not meet your expectations. For clarification, the gym and swimming pool were decommissioned in 2020 due to the Covid pandemic. Our team asked about this only to understand the source of the incorrect information so we can ensure all external listings are accurate. We also regret that your breakfast experience fell short. Fresh items are always available on request, and we will review your comments with our kitchen team to prevent future issues. We appreciate your positive remarks regarding our staff and will use your feedback to support our ongoing improvements. Best Regards Phil

Posh hotel and LGBTQI + friendly

Tripadvisor 评级 5.0/5

joannealiceb 经 TripAdvisor 认证的评论

This Hôtel respects non binary, intersex, transgender people and their pronouns. After a none too good stay in the Ibis hotel next to the train station in Marrakesh where they don’t respect people’s pronouns and gender identity this Novotel was a paradise. The Novotel is easy to find by public transport as you get the metro from Newcastle International airport and alight Kingston Park shopping centre or from Newcastle upon Tyne’s Eldon Square bus station you take Stagecoach bus services x47 and x78 which drop you close to the Novotel entrance . Novotel accommodation is usually out of my price range but got a good deal booking directly with them for under £60 on their website. Bright, posh lovely hotel and was given a disabled friendly room on the second floor and staff were extra friendly and supportive of the lgbtqi + community too on the night and morning shift as the smart television was difficult to use in my room and problem was sorted immediately. Massive room and super comfortable and much better than the hotels within walking distance of the airport terminal.

Dear Joanne Thank you so much for taking the time to share such a wonderful review. We’re truly delighted to hear that you enjoyed your experience with us. Your kind words mean a great deal to our team, and they inspire us to continue delivering the best service possible. We hope to have the pleasure of welcoming you back again soon. Warm regards, Phil

Park and fly

Tripadvisor 评级 4.0/5

FlipflopsYork 经 TripAdvisor 认证的评论

Stayed the night before flying out of Newcastle airport and left the car for 8 nights. Excellent value for money. Close to the airport and taxis cost around £15 each way. Our room was well-presented and spacious, with all the amenities we needed. Staff were, without exception, friendly, welcoming and helpful. We ate in the restaurant and whilst the food we had was good, we were disappointed that the full menu was not available as we had already made our choices from scanning the QR code in the room and neither of them appeared on the reduced menu. Had there been a notice somewhere advising of the reduced menu, it wouldn’t have been as disappointing. That’s the only reason I have given 4 stars and not 5 because everything else was perfect, and we wouldn’t hesitate to stay here again if flying from Newcastle airport.

Thank you so much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your park and fly stay with us, found great value, and appreciated our convenient location and friendly team. We’re sorry to hear about your disappointment with the reduced restaurant menu during your visit. Your comments are extremely helpful, and we’ll make sure clearer notices are in place in future to avoid any confusion. It’s wonderful to know that, aside from this, everything met your expectations and that you’d choose to stay with us again when flying from Newcastle Airport. We look forward to welcoming you back soon for another comfortable and hassle-free stay. Warm regards, Phil

Dogs barking through the night

Tripadvisor 评级 2.0/5

Jo H 经 TripAdvisor 认证的评论

Stayed here with family after arriving into Newcastle airport late at night. The rooms were adequate and clean, however, unfortunately none of us slept a wink due to a dog in the hotel barking during the night. At check out we asked if there was a dog staying in the hotel and the staff were unaware, however, we were advised this was the third complaint that morning. When you pay for a nights accommodation you expect to be able to sleep. Disappointed that this wasn’t dealt with during the night despite guests calling the reception desk. Still awaiting the promised call from manager when they were coming on shift later that day.

Hi Jo, Apologies for the noise pollution you experienced during your recent stay with us. Novotel is a globally pet friendly hotel brand which on occasion does have its challenges. Whilst pets are registered at check-in, I'm sure you can imagine some guests leave them out side only to smuggle in later to avoid paying the additional charge. This makes it extremely difficult for the team to identify or manage the situation at a later stage. Kind regards, Phil

Verbally aggressive staff.

Tripadvisor 评级 1.0/5

Dee H 经 TripAdvisor 认证的评论

Verbally aggressive staff. The male staff today 10/10/25 (who took off his name badge so I couldn’t report him) was verbally aggressive towards us. He shouted at us in front of our 2 kids to checkout and leave the room as were were delayed trying to find my wife’s phone and get the kids ready. He banged and opened our door without our consent. Customer service was poor. The toilet could not flush in the middle of the night. Luckily the night staff was kind and responded swiftly and helped sort this out. The hotel is not as modern as the photos depicted online. We checked in immediately after at Crowne Plaza Newcastle and the service there is top notch and staff were friendly and nice. I’ll rather spend a bit more for a better service and comfort.

Good afternoon, we are aware of your issues highlighted in the above review and have responded privately as there is a number of inaccuracy's in the points raised. Thanks, Phil

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其他网络用户评价我们的酒店

  • 386 评论 9.1/10 位置
  • 684 评论 8.2/10 房间
  • 633 评论 9.3/10 服务
  • 9 评论 2.8/10 上网
  • 329 评论 8/10 清洁度
  • 265 评论 7.9/10 早餐
  • 6 评论 2.9/10 运动休闲

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