Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your stay did not meet your expectations, especially as returning ibis guests. We sincerely regret the difficulties you experienced with the different rooms, the equipment and the cleanliness. The issues you describe, particularly the faulty lighting, the condition of the shower curtain and the damaged window screen, are certainly not the standard we aim to provide. We will review these points with the relevant departments. We are also very sorry about the impression you received from our reception service. A friendly, respectful and helpful approach to our guests is extremely important to us, and we regret that you felt you were treated arrogantly or impolitely. Our hotel has recently completed its renovation, with the aim of modernizing and improving our rooms and public areas. We are therefore particularly disappointed that your experience did not reflect the improvements we have made. We deeply regret that we were unable to find a suitable solution for you during your stay and that you ultimately decided to leave the hotel. We fully understand your disappointment and sincerely apologize for the experience you had. We hope that, despite this unfortunate experience, you might give us another opportunity in the future to show you the improvements we have made. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for your excellent rating and for your wonderful feedback! We are delighted to hear that you had an excellent stay and were particularly pleased with your room and the warm welcome from our reception team. It is fantastic to see that you gave us full marks for your room, cleanliness, breakfast, our team, Wi-Fi, check-in and check-out, as well as the overall value for money. Your kind words are a great motivation for our entire team. As an ALL Accor Classic member, we also sincerely appreciate your loyalty and are very happy that you would recommend our hotel. We hope to have the pleasure of welcoming you back to the ibis Nürnberg Altstadt on your next visit to Nuremberg! Kind regards Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had an excellent stay and that you appreciated our convenient location next to the train station, the great value for money, and our breakfast. It is also wonderful to know that our team, cleanliness, and overall service met your expectations. Thank you as well for your comment regarding the number of towels provided. We appreciate your feedback and will take it into consideration. Please remember that our reception team is always happy to provide additional towels upon request. We hope to welcome you back to our hotel on your next visit to Nuremberg. Kind regards, Ina Obermeier - Junior Assistant General Manager

Dear Guest, Thank you very much for taking the time to share your feedback regarding your stay at ibis Nürnberg Altstadt. We are delighted to hear that you appreciated our excellent location and the warm welcome you received during your stay. Our position at the entrance of Nuremberg’s historic city center allows our guests to easily reach many attractions, restaurants, and shopping areas by foot. It is wonderful to know that you enjoyed your experience with us. Your positive feedback is a great motivation for our entire team, and we are pleased that we could contribute to a pleasant stay. We hope to have the pleasure of welcoming you back to ibis Nürnberg Altstadt on your next visit to Nürnberg. Kind regards, Nadine Emmert Assistant General Manager

Lieber Gast, Vielen Dank für Ihre großartige Bewertung und die volle Punktzahl! Es freut uns sehr, dass Ihnen unsere zentrale Lage in der Altstadt sowie die Freundlichkeit unseres Teams so gut gefallen haben. Ihr schönes Lob geben wir sehr gerne an unsere Mitarbeitenden weiter. Wir freuen uns schon darauf, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Herzliche Grüße Ina Obermeier - Junior Assistant General Manager

Dear Guest, Thank you very much for taking the time to share your feedback and for your excellent rating. We are pleased to hear that you enjoyed our convenient location at the beginning of the pedestrian zone, your spacious room, and your overall stay with us. It is wonderful to know that our hotel met your expectations and that you found the booking process through the ALL Accor app easy and intuitive. We also appreciate your feedback regarding our breakfast selection. Your comments are valuable to us and help us continuously improve our services. Thank you for choosing to stay with us as an ALL Accor member. We look forward to welcoming you and your family back again on your next visit to Nuremberg. Kind regards, Ina Obermeier - Junior Assistant General Manager

Dear Guest, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you and your family had such an exceptional stay with us. It is especially rewarding to know that you were satisfied with all aspects of your visit, from the cleanliness and comfort of the rooms to the amenities provided and the peaceful atmosphere despite our central location. We are also pleased that you enjoyed our location in the heart of Nuremberg's Old Town, with its many attractions, cafés, bakeries, and restaurants just a short walk away. It is great to know that this contributed to making your stay even more enjoyable. Your kind recommendation means a great deal to us, and we are thrilled that you would choose to stay with us again. Comments like yours are a wonderful source of motivation for our entire team. We look forward to welcoming you and your family back to ibis Nürnberg Altstadt in the future. Kind regards, Nadine Emmert- Stellvertretende Direktion

Dear Guest, Thank you for sharing your feedback and for rating your stay with 60 points. We are pleased to hear that you enjoyed our breakfast buffet and found the rooms clean. At the same time, we are sorry that the room size, the bathroom, and the noise in the area affected your stay. We apologize for any inconvenience and will review your comments to improve the comfort of our accommodations. We also appreciate your note about the room for two adults and one child. We are glad our team was able to quickly address the issue and adjust your stay accordingly. We hope to have the opportunity to welcome you back to ibis Nürnberg Altstadt and provide a more comfortable experience next time. Kind regards, Mostafa Elsayed Guest Experience Manager ibis Nürnberg Altstadt

Dear Guest, Thank you for sharing your detailed feedback following your stay at ibis Nürnberg Altstadt. We are delighted to hear that you enjoyed your stay overall, and we appreciate your compliments regarding the cleanliness of your room and our team’s service. We also take note of your suggestions regarding the worn carpet at the room entrance and on the spiral staircase, as well as your feedback on breakfast options. Your ideas about distinguishing a simple breakfast from a traditional German breakfast are very helpful, and we will consider them as we continually improve our guest experience. Thank you again for your constructive feedback, and we hope to welcome you back for another enjoyable stay that meets all your expectations. Kind regards, Mostafa Elsayed Guest Experience Manager ibis Nürnberg Altstadt

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our central location near the train station and in the heart of the old town. At the same time, we regret that the cleanliness of your room did not meet your expectations. Your comments have been forwarded to the relevant departments to help us improve our services. We hope to have the opportunity to welcome you back to ibis Nürnberg Altstadt in the future. Kind regards, Nadine Emmert- Stellvertretende Direktion

Dear Guest, thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated our excellent location and found our staff friendly, as well as the cleanliness of your room. We also appreciate your comments regarding the room amenities and the issues with the bathroom lamp. As a standard ibis hotel, rooms do not include a kettle or refrigerator, but we are happy to store items for our guests at the reception if needed. We sincerely apologize that the lamp was not fixed during your stay and will review this with our team to prevent such oversights in the future. Your feedback is very valuable to us and helps us improve the guest experience. We hope to welcome you back to ibis Nürnberg Altstadt and provide an even better stay next time. Best regards Nadine Emmert- Stellvertretende Direktion

Dear Guest , Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always strive to continuously improve the quality of our service and team so that our guests Have a great time staying with us. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the occurred problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

Dear Raffaele, Thank you for your feedback. We are delighted to hear that you enjoyed the central location of our hotel and found our staff friendly and helpful. However, we regret that the cleanliness did not meet your expectations. Cleanliness is very important to us, and we will share your comments with our housekeeping team to ensure that all areas of the hotel meet our high standards. We hope to welcome you back during your next visit to Nuremberg and provide you with an even better experience. Kind regards Nadine Emmert- assistant General Manager

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. As we are only a 2-star Hotel of course we do not have the standards of a 3 or 4 or higher star house but we always try our best to continuously improve the quality of our service and team so that our guests Have a great time staying with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager