Mercure Nancy Centre Place Stanislas Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,379 件のレビュー

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Mercure Nancy Centre Place Stanislas Hotel - Image 1
Mercure Nancy Centre Place Stanislas Hotel - Image 2
Mercure Nancy Centre Place Stanislas Hotel - Image 3
Mercure Nancy Centre Place Stanislas Hotel - Image 4
5 rue des Carmes, 54000 NANCY, フランス

説明

ホテルのその他の情報

  • Experience a warm welcome, from the Standard Room to the Junior Suite!

  • Enjoy an exceptional location, 2 minutes from the famous Place Stanislas

  • 5-min walk fr. Nancy TGV train station, Jean Prouvé convention ctr & stores

  • Undercover private car park for stress-free parking; also open to public

  • Profitez de nos deux salles de réunion entièrement équipées

当ホテルの客室

ホテル所在地

Mercure Nancy Centre Place Stanislas Hotel

5 rue des Carmes
54000 NANCY
フランス

GPS:48.692127, 6.180276

電話番号
ファックス +33 3 83 30 92 92

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙
  • ルームサービス

BAR

The Neptune Bar is the place to try Lorraine specialties with a glass of Grand Vin Mercure fine wine. Also, take advantage of the 24-hour pasta service served in the bar on weekends and in your room during the week.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,379 件のレビュー

トリップアドバイザーの評価  3.7/5  552 件のレビュー

Disappointing

トリップアドバイザーの評価 3.0/5

Wim V Couples - トリップアドバイザー認証口コミ

General speaking this hotel was up to standard of what to expect when staying at a Mercure. Nice breakfast, clean rooms and dito atmosphere. It went a bit wrong on our first day. We left the hotel by 10am, returned by 1pm to find that our room hadn't been serviced yet. No worries, there's still time... When we returned by 6pm, it still wasn't done. They were, by then working on the room next to ours. Thinking that ours would be next, we kinda hurriedly went down to the lobby to allow the staff to do their magic. Only to find that nothing happened at all No made up bed, no dirty crockery removed, no refill of the complimentary mini bar,... Contact with the person in the lobby changed little but not much. Staff seemed a little helpless at times, especially the younger (students?). Everyone has to learn sometimes but maybe the training should be a bit more thorough? Overall not a bad experience but disappointing

26 degrees and AC is switched off and can’t be used. No solutions offered except open the window. Seriously ?

トリップアドバイザーの評価 1.0/5

Andrzej K ファミリー - トリップアドバイザー認証口コミ

Location is great, very conveniently located near the town centre. On site parking is great also, easy to access and up to that point everything was great. It was a warm sunny day, with a room facing the sun, 26 degrees in the room at 10pm - windows open trying to cool things down. Hotel can not and will not do anything, ruining what otherwise would potentially be a pleasant stay here. I realise some people are more used to warmer temperatures- I can’t sleep in 26 degree heat and right now am seriously contemplating sleeping in my car.

Wonderful Staff but hotel not the level advertised (doesn't match the picture)

トリップアドバイザーの評価 2.0/5

Q355SRchristopherl ファミリー - トリップアドバイザー認証口コミ

The Good: Staff was friendly, courteous and responsive, 100% Class A Staff. The Bad: This hotel is nothing like what is advertised on the Accor App. The listing is deceptive and prices are ridiculous for a hotel of this Level 1. The picture of the Hotel on it's listing is a picture of the local palace downtown NOT in any way affiliated with or attached to the Hotel. The hotel is in a good location near all downtown sites, but it looks nothing like the picture in the listing 2. This hotel claims to be a four star hotel that is just waiting for final certification of their rating. If this is true the McDonalds must also be waiting for their Michelin Star. This hotel is at best a standard hotel more similar to a Ibis, or Holiday Inn Express, but charging four star Mercure prices. 3. View from the window was of a dreary courtyard with trash 4. Breakfast was good food, but very Chaotically presented. Again, this was more similar to a Ibis or Holiday in Express breakfast, NOT anywhere near the four star experience advertised. Overall Staff was very nice, everyone was doing their best, and I enjoyed my stay. But my intent was to spend one night with my family at a really nice hotel on the last day of our vacation. I instead spent 4 star money for a Ibis/Holiday Inn Experience.

Dear Christopher, Thank you for sharing your feedback. We are pleased to hear that you found our staff friendly and responsive. However, we are genuinely sorry that your experience did not meet your expectations. We take your comments seriously and will review our communications to ensure clarity about the hotel's offerings. We are committed to providing a quality experience, and we understand your disappointment regarding the perceived differences between our marketing and the actual experience. We are continually working to improve all aspects of our service and facilities. We hope you might reconsider staying with us again in the future to experience the improvements we are implementing. Kind regards, The Mercure Nancy Centre Place Stanislas Team

Very good location

トリップアドバイザーの評価 4.0/5

JP398 トリップアドバイザー認証口コミ

Very good location, only a few minutes walk to Stanislas square, the pedestrian zone, and a large park; lots of shops and restaurants in the area. Staff were friendly and helpful. Parking is in a garage next to the hotel. Hotel is dog-friendly. I would stay here again.

Cher JP398, Nous vous remercions pour votre agréable retour concernant votre séjour parmi nous. Nous sommes ravis que notre emplacement idéal, à quelques pas de la place Stanislas, des rues piétonnes et des parcs, ait contribué à rendre votre visite agréable. C’est un plaisir d’apprendre que notre équipe a su vous accueillir avec convivialité et que vous avez apprécié nos services, notamment notre parking et notre politique "dog-friendly". Nous serons enchantés de vous accueillir à nouveau lors de votre prochaine visite à Nancy. Bien cordialement,

Unprofessional

トリップアドバイザーの評価 2.0/5

philipwS9079AC Couples - トリップアドバイザー認証口コミ

My wife and I stayed one night in the Mercure Nancy Centre Place Stanislas on our way to Switzerland and we had also booked one night there for the return journey. We have stayed in more hotels than I could possibly remember, including Mercure hotels so I was surprised when my wife said this was the worst hotel I had every booked for her! But let’s start with the good features. Its position close to the city centre makes it ideal for a city stopover. It’s just a short walk to Place Stanislas and all the restaurants and sights. The other great facility is the car parking: it has its own underground park right opposite the hotel side entrance. The rest was pretty poor. The feature that appalled my wife was that the toilet was in a room so small that it was impossible – and I do mean literally impossible – to sit on it and close the door! The hotel management must know this and yet they go on letting this room. That complacency is unforgivable. Checkin was curious. It involved a very long process conducted by a cheerful but apparently quite untrained person perched on the end of a table with a laptop. How come? The Mercure have a professional reservation system so what was this chap using? He also had a queue of annoyed people waiting to check in behind me. If I had been one of them I would have been annoyed, too. Eventually he walked me across to the lift and configured my room key using a gadget on the wall at the foot of the stairs. Crazy! The breakfast restaurant is too small for the capacity of the hotel. The choice was fine and we were early in the restaurant so we had a place to sit. It soon filled up and although two young people were busy replenishing the servery, no one at all was on hand to supervise the situation. It seems there’s something very odd going on at the Mercure Stanislas Nancy. One final point. There’s several angry reviews here about the hotel taking additional charges on guests’ bank cards. They aren’t actually doing that; they are holding an additional amount on their bank cards in case of additional charges. This is a practice adopted by hotels for many years. However, it is in my opinion no longer an acceptable practice in an age of instant bank alerts, without at least explaining to guests exactly what to expect. Certainly, the Holiday Inn don’t do that to me. We cancelled our return booking.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 7 件のレビュー 5.6/10 インターネット
  • 654 件のレビュー 4.3/10 快適さ
  • 586 件のレビュー 7.9/10 朝食
  • 278 件のレビュー 5.9/10 清潔さ
  • 163 件のレビュー 3/10 設備

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