Novotel Suites Nancy Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 925 件のレビュー

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Novotel Suites Nancy Centre - Image 1
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2 Allée Chanoine Drioton, Water Gardens, 54000 NANCY, France

説明

ホテルのその他の情報

  • In the city center, a 10-minute walk from the famous Place Stanislas

  • Soundproofed, spacious and air-conditioned suites

  • Secure, undercover parking - booking required

  • Rooms equipped with the Chromecast solution

  • Fitness area

当ホテルの客室

ホテル所在地

Novotel Suites Nancy Centre

2 Allée Chanoine Drioton, Water Gardens
54000 NANCY
France

GPS:48.692806, 6.195156

電話番号
ファックス +33 3 83 32 29 36

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

Bar

Choose from a selection of cold drinks, juices, wines and appetizers and enjoy a drink in a warm, cozy atmosphere and take time to relax with family or friends at the Novotel Suites bar.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  925 件のレビュー

トリップアドバイザーの評価  4.0/5  956 件のレビュー

Discriminatory staff

トリップアドバイザーの評価 2.0/5

AbiJoeth ビジネス - トリップアドバイザー認証口コミ

I feel the lady who checked us in on Thursday 25th was biased and racist in her attitude. Booked the hotel because it had a safe and parking was available. No where was it written you needed to pre book parking as I assumed like other hotels it was a first come first serve basis. We got into the parking and were asked to remove our car within 10 minutes as we didn’t pre book. We had driven 6 hours and barely had enough time to get our luggage out as the elevator was slow in going up. Didn’t want to be pulling suitcases along the streets for a check in that would have been easier if we were informed of this. Booked a few weeks ahead of time so could have easily done this. Was put in a room ( room 203) where nothing worked and I am sure this is because it asked what country of birth we were. Safe didn’t work, phone didn’t work and bathroom door didn’t shut. We were in a room with kids who were old enough to be aware and couldn’t have a shower with door shut. We had to put a wedge with a slippers on. Also had to keep going downstairs to ask simple basic questions and phone was broke and there was no information booklet in our room. I usually like staying in Novotel but this has made me question my automatically booking a Novotel. Will look round next time as the experience almost ruined my stay. No apologies about things that were wrong and she simply had very poor customer service. The morning staff on Friday 25th were a lot nicer, hence the 2 points. Would have been zero or 1. Wouldn’t stay there again no matter how close it is. Poor discriminatory behaviour. She needs to be retrained.

Dear Abi Thank you for taking the time it took you to share your experience on the different platforms. We also took the time to read all of them. First of all, we would like to apology for the maintenances issues you had in our hotel during your stay. We will do the necessary to have the phone and the safe repaired. However, I would like to raise two points. The first points is our car park. I confirm that it is indicated on all our websites that our car park has to be reserved. As you may have noticed, our underground car park is not composed with enough space to accommodate all our guests. This is why we recommend on all our website to book it in advance. Secondly, we cannot tolerate the accusation of racism that you show towards our staff. We welcome guests from all over the world during the year and we extend the same welcome to all of our guest. Then we must wait for the same attitude from them. We hope your understand. Once again we do apologize for the maintenance issues and we will be more than happy to welcome you back in the future. I remain at your disposal at h5946-gl@accor.com if you need more explanation. With kind regards Charlotte Hildebrand Front Office Manager

Good value

トリップアドバイザーの評価 4.0/5

Svein Inge A ファミリー - トリップアドバイザー認証口コミ

Good value for the price. Breakfast included. Very good food, selection of meats and cheese. Freshly pressed juice. Nice and clean, though carpet in room. A littled weared down some places. Gym has 4 apperals and some light weights. Pool was at least 30 degrees. Parking slots was the most spacious we have had on our vacation, could probably fit a Hummer. Walking distance to lots of resturants. Recommend a stay

Very good, very nice, thanks!

トリップアドバイザーの評価 5.0/5

bbrossier ファミリー - トリップアドバイザー認証口コミ

Very nice trip at Nancy. The Novotel's rooms are perfect : wide and clean. The bathroom is huge and functional The breakfast is top :-) Our children loved it! We will come back without hesitation for a future stay

Hello Dear ! I am delighted that your stay met your expectations ! It is always a pleasure for me to share good feedbacks with my team, it is our customers who motivate us to want to do better every day ! By wishing to see you again soon in our establishment, I wish you a good evening :) Best regards, Damian - Receptionist

Convenient

トリップアドバイザーの評価 4.0/5

RuthPasq Couples - トリップアドバイザー認証口コミ

We stayed at this Hotel for 3 nights. The Novotel Suits is a pleasant hotel, with very professional and helpful staff. The location is convenient as it is close to the city centre. Rooms are spacious, however, this hotel is NOT a 4-star hotel. A long way to go to be a 4-star!

Great hotel, value ok, ideal location to enjoy Nancy !

トリップアドバイザーの評価 4.0/5

Rene R ビジネス - トリップアドバイザー認証口コミ

Room are a bit outdated, but they are large. Bed is great, especially for my back. Pity you can hear a bit sounds of the streets. Gym is a bit slim (one treadmill), breakfast is nice. What i loved the most is the location to walk around in Nancy. The price is ok for this hotel range.

Dear Rene R. Many thanks for your feedback, it means a lot for us :) Hope to see you soon Best regards

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 413 件のレビュー 8.4/10 ロケーション
  • 634 件のレビュー 7.8/10 客室
  • 469 件のレビュー 9.1/10 サービス
  • 6 件のレビュー 7.1/10 インターネット
  • 395 件のレビュー 7.7/10 快適さ
  • 317 件のレビュー 7/10 朝食
  • 161 件のレビュー 7.5/10 清潔さ
  • 83 件のレビュー 5.3/10 設備

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Nancyのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。