노보텔 토론토 노스 요크 3.5성

고객 평점 (ALL 평가) 3.8/5 1,372 리뷰

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호텔설명

호텔 추가 정보

  • 호텔 전역에서 이용 가능한 무료 WIFI 무선 인터넷과 웹 코너

  • 따뜻한 조식 뷔페, 편안한 현대식 식사

  • 토론토 지하철-노스 요크 센터 정류장으로 실내로 연결되어 있음

  • 폭넓게 선택할 수 있는 다목적 행사 공간

  • 지하철까지 2분, 자동차로 시내까지 25분 거리

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객실 1

호텔 위치

노보텔 토론토 노스 요크

3 Park Home Avenue, NORTH YORK
M2N 6L3 토론토
캐나다

GPS:43.769185, -79.413065

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  1,372 리뷰

TripAdvisor 평가  3.5/5  1,259 리뷰

Functional Stay

트립어드바이저 평점 3.0/5

YYCGent 비즈니스 - TripAdvisor 인증 리뷰

Dear YYCGent, Thank you for sharing your experience with us. I’m pleased to hear that you found the check-in process smooth and enjoyed the cleanliness, quietness, and décor of your room. I’m sorry to hear, however, that some aspects of your stay did not meet your expectations. I appreciate your feedback regarding the pillows and towels. We are actively evaluating opportunities to enhance the comfort and quality of these amenities. Regarding the room temperature, I regret the inconvenience you experienced with the thermostat. Please rest assured that we are addressing concerns with our HVAC system to ensure it provides accurate and consistent comfort for all our guests. We also value your comments about our service and will use them as an opportunity to reinforce consistent hospitality standards with our team. Thank you again for your feedback. We hope to welcome you back for an even more comfortable and seamless stay in the future. Best regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Job well done

트립어드바이저 평점 5.0/5

Cristina P 가족 - TripAdvisor 인증 리뷰

Dear Cristina, Thank you for sharing such a detailed and wonderful review of your stay at Novotel Toronto North York. We’re thrilled to hear that your experience exceeded your expectations and that you appreciated the modern, clean environment and our holiday decorations. It’s fantastic to know you found our staff friendly and accommodating and that your guest room, with its amenities and available extras, met your needs. We’re also delighted you enjoyed our breakfast buffet and the attentive service from our restaurant team. While some areas of the hotel are undergoing updates to enhance our guest experience, we’re glad these did not affect your comfort. We appreciate your understanding as we work to improve our facilities, including the pool and other areas. Our location is indeed convenient, and it’s great to hear you made the most of the nearby metro station, local amenities, and safe neighborhood during your visit. Thank you once again for your kind words. We hope to welcome you back on your next trip to Toronto! Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Unclean sheets

트립어드바이저 평점 1.0/5

PamTravelsTooMuch TripAdvisor 인증 리뷰

Dear Pam, Thank you for sharing your feedback, and I sincerely apologize for the issues you encountered during your stay. We take cleanliness very seriously, and it is clear that we fell short of our usual standards during your visit. We deeply regret that the condition of your room was not up to expectations, particularly regarding the bedding and bathroom amenities. Please know that your experience is not typical of the level of service we strive to provide. I have already shared your comments with our housekeeping team to ensure that proper procedures are followed going forward. Your feedback is invaluable in helping us improve. We completely understand your frustration, and we would love the opportunity to make things right. If you do decide to stay with us again, please don't hesitate to reach out directly to our management team so we can ensure your next visit meets the high standards you deserve. Once again, we apologize for the inconvenience, and we appreciate you taking the time to share your experience. Warm regards, Michael Evans Assistant Front Office Manager Toronto Novotel North York

Never again

트립어드바이저 평점 2.0/5

edele a Solo travel - TripAdvisor 인증 리뷰

Dear Edele, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and I’m truly sorry to hear about the challenges you faced. We take guest safety very seriously, and I regret that the condition of the bathroom caused you discomfort. I will ensure our maintenance team addresses this immediately. Upon investigating your concerns, I did not find any reports regarding the shower not functioning, which unfortunately prevented us from addressing the issue during your stay. I apologize for this oversight and assure you that we are committed to improving our communication and responsiveness. Additionally, I’m sorry to hear that our breakfast did not meet your expectations. We strive to provide quality meals for our guests, and I will relay your comments to our kitchen staff to make necessary improvements. Your concerns regarding the noise and the overall experience are important to us, and I will discuss this with our team to ensure better service in the future. I understand your disappointment, especially as a returning guest. Please know that your feedback is invaluable, and we will work hard to address these issues. I hope you might consider giving us another chance in the future. Thank you again for your feedback, and I wish you all the best. Sincerely, Michael Evans Assistant Front Office Manager Toronto Novotel North York

Good basic hotel served its purpose

트립어드바이저 평점 4.0/5

bryanhamburger 가족 - TripAdvisor 인증 리뷰

Thank you for taking the time to share your feedback with us! It’s wonderful to hear that you returned to our hotel after so many years, and that we could provide a comfortable stay for you and your children. We’re especially pleased to hear your compliments about our staff, particularly our breakfast buffet waiter who made your mornings special. We'll be sure to pass along your kind words to them. We do appreciate your observations regarding some of the areas in need of refreshment. Your comments about the signage, carpet, and plumbing hardware are helpful, and we are continuously working on maintaining and improving our property. We hope to welcome you and your family back again in the future, and provide an even better experience!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 901 리뷰 8.8/10 위치
  • 1,302 리뷰 5.6/10 객실
  • 975 리뷰 7.6/10 서비스
  • 24 리뷰 7/10 인터넷 가격
  • 527 리뷰 6/10 청결도
  • 182 리뷰 6.9/10 조식
  • 179 리뷰 8.1/10 레스토랑
  • 151 리뷰 1.1/10 수영장

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