迈阿密机场铂尔曼酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 1,830 评论

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5800 Blue Lagoon Drive, 33126 迈阿密, 美国

描述

酒店其他优惠

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

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酒店位置

迈阿密机场铂尔曼酒店

5800 Blue Lagoon Drive
33126 迈阿密
美国

GPS:25.7819722, -80.291622

电话
传真 +1 305-262-9049

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

Tavolo

我们的餐厅每天早上 6 点至上午 11:30 供应早餐。La Riviera 周一至周五上午 11:30 至下午 2 点供应午餐，每周 7 天下午 6 点至晚上 11 点供应晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  1,830 评论

TripAdvisor 评级  3.9/5  5,058 评论

卓越奖 2024

Disappointed.

Tripadvisor 评级 2.0/5

Venan86 经 TripAdvisor 认证的评论

I was really looking forward to my stay at this hotel, as I had heard great things about the Pullman brand. Unfortunately, my experience was far from satisfactory. The check-in process was smooth, and the hotel’s general areas are very attractive, especially with the beautiful lake view. However, the issues began once we got to our room. When it came time to shower, we discovered that the bathroom was clogged. The bathtub took about 45 minutes to drain, which was extremely inconvenient since there were four of us sharing the room. After the first person showered, my mum attempted to take a bath once the water finally drained, but the tap came off. Because the water was draining so slowly, we panicked that the tub would overflow. I went to the front desk to report the issue, as we were unable to call from the room, only to be told that their system was down and the engineering team had already left for the day. This was very disappointing, as I would expect a hotel to have staff available 24/7 to handle emergencies like this. We were thankfully able to fix the tap ourselves, and a front desk staff member (whose name I did not get) told us someone would come the next morning to check it. However, we checked out at 1:00 p.m., and no one ever came. Another major issue was that the air conditioning in the room was not working, making the room uncomfortably hot. We reported this to the front desk again, but the staff member on duty suggested we “check out” if we wanted to. This was already after midnight, and three out of the four of us were already showered and in bed, so this suggestion was not helpful or realistic. Additionally, the beds were very uncomfortable. For a four-star hotel, I was expecting much better. Overall, I was very disappointed with my stay. I am giving a two-star review only because the lobby area was very nice; otherwise, this experience would have deserved just one star.

Frustrating Experience with Hotel Customer Service

Tripadvisor 评级 2.0/5

Fabiana C 经 TripAdvisor 认证的评论

I have been other times in this hotel, but this time I really have had bad experiences. I purchased additional materials to use during my stay, I have proof of delivery from UPS, but staff from hotel said they did not receive it. I repeatedly requested formal confirmation of non-delivery—a document required to start the cancellation process—but the hotel failed to provide any official response or acknowledgment. I also encountered difficulties requesting a reimbursement for expenses, as the hotel simply did not send the invoice I needed. They have requested to send by email, but I have never received. Without this documentation, it became impossible to seek in the company I work for. The most frustrating aspect of my experience was being completely ignored by hotel employees. Despite numerous attempts, I could not reach any staff member or receive any kind of message or explanation about the reported issues. This total absence of communication made resolving matters impossible and left me feeling neglected.

Thank you for taking the time to share your feedback. We sincerely apologize for the issue you faced during your stay with us. This was not acceptable, and we understand your frustration. Please know that we will investigate your comments with our team to see what may have happened. Regarding the requested documentation, we will review this with our team and work on getting this issue resolved promptly. We truly appreciate you bringing this to our attention, and we hope to regain your confidence in us.

Perfect after a 6-day cruise

Tripadvisor 评级 5.0/5

kokopopztasi 经 TripAdvisor 认证的评论

One thing I like to mention, not sure if it was just our Room 807 the water pressure in the shower was not good, besides this everything else was superb Service, check in, staff, thank you Pullman Airport Hotel 5/5

Thank you for taking the time to share your experience! We’re glad to hear you enjoyed the service, check-in, and our team. We appreciate you letting us know about the water pressure and hope it didn’t take away from an otherwise superb stay at Pullman Miami Airport Hotel.

The Pullman. A great guest experience.

Tripadvisor 评级 5.0/5

539allena 经 TripAdvisor 认证的评论

The Pullman is always our go to in Miami. Elegant and comfortable, with spacious suites and a beautiful pool area that has a gorgeous sunset view, after our first visit became our favorite. The food from the bar restaurant is very good,and the breakfast buffet in the main dining room is unequal. Affordably priced,would recommend this hotel to anyone wanting to stay for an overnight or a longer stay. They also provide airport transportation and there is a shuttle service that can be booked for a transport to the cruiseport.

Dear Allen, Thank you for taking the time to review your recent stay. Hearing that Pullman Miami Airport Hotel has become your preferred destination in Miami means a lot to us! From the warm glow of the sunset by our pool to the inviting flavors from our restaurant and breakfast buffet, we’re happy those moments stood out during your visits. Your loyalty and kind recommendation are greatly appreciated, and we look forward to creating more memorable stays every time you return.

Dismissive and greedy staff

Tripadvisor 评级 1.0/5

327shrutit 经 TripAdvisor 认证的评论

Pullman review It’s always interesting when you see a 1 star amongst good reviews, so hopefully this doesn’t get lost. I stayed at the Pullman earlier this month because American Airlines cancelled my flight and put me up there. When we got to the hotel, the shuttle driver asked if I was staying or if I had just parked there. I said I was staying. A few minutes later as I was checking in, he came in and took me aside to tell me I had forgotten his tip. I was really surprised because I didn’t have any change on me and was going to get it from the front desk to leave for him but I wasn’t expecting him to ask for it. Unfortunately this isn’t the only thing that left a bad taste in my mouth. I was on my way home from a pilgrimage trip to a temple outside of Pittsburgh and I had gotten some perishable offerings that needed to be kept refrigerated. Since AA had delayed me for 24 hours, I collected my luggage just so I could make sure this was refrigerated. I explained this to the front desk and asked if the rooms had a refrigerator. The person at the front desk said they did, but they didn’t work too well. I explained my situation and he said he could keep it in the refrigerator they have downstairs. I asked if I could please be frozen instead and he said yes. The next morning while I was checking out, I asked for my package and found it to be room temperature. I asked if it had been put in the freezer and I got a shrug from the person who handed it to me. I explained the situation and how sad I was that this was not communicated to me because I would’ve just put it on ice in my room. Had Evan told that they could not fulfill my request. A woman came out from the back and told me this was completely unacceptable on the part of the staff and that I would be getting a phone call in a couple of hours from the manager. She took my phone number as well as my email down, but I have received nothing and it’s been two weeks. I understand that they cannot guarantee something to be kept cold, but after asking several times I wish they had just told me they could not fulfill my request and I would just put it on ice. Not only that, but I don’t think it’s OK for somebody to follow you into a hotel asking for a tip. Thirdly, if I were Management, I would want to follow up with a customer that is unhappy.

Dear Shruti, Thank you for taking the time to share such a detailed account of your experience. We're truly sorry to hear about the issues you encountered during your stay. What you described doesn't reflect the level of professionalism or care that guests should expect, and we can understand how frustrating and disappointing that must have been, especially after a long day of travel. Your feedback has been shared with our management team so they can address the concerns you've raised and ensure these situations are handled with the attention and respect they deserve moving forward. We truly appreciate you bringing this to our attention, as it helps create better experiences for future guests.

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其他网络用户评价我们的酒店

  • 1,291 评论 8.3/10 位置
  • 2,157 评论 4.9/10 房间
  • 1,878 评论 7.2/10 服务
  • 45 评论 5.3/10 上网
  • 956 评论 4.4/10 舒适度
  • 921 评论 4/10 清洁度
  • 693 评论 4.3/10 氛围
  • 607 评论 5.3/10 性价比

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