ノボテル マドリッド ラス ベンタス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,128 件のレビュー

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Albacete 1, Esquina avenida de badajoz, 28027 マドリッド, スペイン

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ホテル所在地

ノボテル マドリッド ラス ベンタス

Albacete 1, Esquina avenida de badajoz
28027 マドリッド
スペイン

GPS:40.441433, -3.657524

電話番号
ファックス +34 917 24 76 10

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Restaurante Insolito

新鮮な食材を取り入れた、極上の地中海とアジアのフュージョン料理をご用意しております。テラスからの素晴らしい景色をご一緒にお楽しみください。バーエリアでは、TV で試合を観戦しながら、特製カクテルを片手におくつろぎいただけます。

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  1,128 件のレビュー

トリップアドバイザーの評価  4.3/5  195 件のレビュー

2025エクセレンス認証

⭐⭐⭐⭐⭐ Exceptional Humanity, Empathy, and True Hospitality ; A Masterclass in Guest Care

トリップアドバイザーの評価 5.0/5

RaquelitaNi トリップアドバイザー認証口コミ

⭐⭐⭐⭐⭐ Exceptional Humanity, Empathy, and True Hospitality ; A Masterclass in Guest Care Our recent stay at Novotel city last ventas Madrid was meant to be a joyful family weekend exploring the city with both my parents and my 10-month-old daughter. What we experienced, however, went far beyond hospitality . it was a profound demonstration of humanity, empathy, and leadership that my family and I will never forget. We arrived Thursday afternoon , excited for a family weekend. Unfortunately, on friday morning, our stay took a dramatic and distressing turn when my father fainted and experienced severe breathing difficulties. An ambulance had to be called urgently, and I accompanied him to the hospital, where he remained hospitalized. From that moment on, the level of care shown by the Front Office Guest Team: Elvira Fernandes , Delrio Alejandro and so many other at the reception I unfortunately don’t have all the name but it was nothing short of extraordinary. As my mother and infant daughter remained at the hotel, unable to come to the hospital, Elvira Fernandez and her team took it upon themselves to personally check on them multiple times throughout the day. They showed genuine concern, empathy, and attentiveness that felt more like family support than hotel service. They even offered to arrange food and toys for my daughter, knowing they were confined to the room all day under stressful circumstances. What moved me deeply was that while I was at the hospital, Elvira Fernandez emailed me directly, not only to check on my father’s condition, but to ask whether they could prepare food for him and have it sent to the hospital. This level of proactive care is something I have rarely, if ever, encountered in my career.  I work in the hospitality and service industry, and I can confidently say that what we experienced at this hotel represents best-in-class service at the highest human level. In a further gesture of compassion, the hotel canceled free of charge my father’s room, recognizing that he was hospitalized. This was never expected and deeply appreciated. Due to the circumstances, I had to return to Marrakech with my mother and daughter, while my father remained in Madrid. A few days later, once my father was cleared for release from the hospital, I contacted the hotel again to book a night for him. What happened next brought tears to my eyes. I received an email informing me that the hotel manager , Mr Jose Maria Pedrero , had personally requested that my father’s night be offered complimentary, including breakfast. This was not just a generous gesture,it was a powerful statement of values, leadership, and humanity. I would like to commend and congratulate Mr Jose Maria Pedrero and Elvira Fernandez for being not only an outstanding General Manager, but remarkable human being and leader. They have clearly succeeded in creating an environment where care, empathy, and genuine guest concern are deeply embedded in the culture. The way Elvira Fernandez and her team embody these values is a direct reflection of his leadership. To all the team at Novotel City las ventas : thank you for your kindness, your emotional intelligence, and your unwavering support during one of the most difficult weekends of our lives. Your actions went far beyond your roles and left a permanent impression on our family. To Mr Jose Maria Pedrero and Elvira Fernandez : thank you for leading with heart. You have built something truly special at this hotel.you and your team are the definition of Heartists  Novotel should be immensely proud of this team. This is not just hospitality, this is human excellence. With my deepest gratitude and respect, Raquel Niddam

Mixed feelings

トリップアドバイザーの評価 3.0/5

yhismail トリップアドバイザー認証口コミ

Quite a decent hotel, very very far from the busy area which is Gran Via and surrounds....stay here only if you can't afford another hotel in a busy area or if you are in Madrid for a specific reason. Transport to and from the main area very expensive for a family of 5 as smaller taxi's don't take more than 4 passengers. Rather use the extra taxi fare that you would pay, for a hotel in a better area. Another thing I found annoying is there is no porter to help with luggage. Requested a cup to the room, receptionist suggested we collect ourself in order not to be charged. In my years of travelling, haven't experienced service like this. Not sure if it's just a 'Europe thing' ?

Nice Room and an Excellent Restaurant

トリップアドバイザーの評価 5.0/5

Joseph-2000-2000 トリップアドバイザー認証口コミ

This hotel is located in a quieter area of Madrid. It has an excellent restaurant having a lot of dishes prepared on charcoal: I liked the food very much. I got a very nice room with a very good view. The staff was very helpful when I was in need.

Appalling response to urgent lost-passport situation

トリップアドバイザーの評価 1.0/5

tintina2001 トリップアドバイザー認証口コミ

We accidentally left a passport bag (4 passports + 2 U.S. green cards) in the locker. We called ~50 times—no answer. When we reached the front desk, they said only the housekeeping manager could handle lost items and refused to assist, despite us providing a designated local contact with ID who was already en route. We explained that our family—including two young children—would be stranded without these documents. Still no action. Only after threatening to involve the police did the hotel retrieve the bag. This was a clear failure of duty of care, basic responsiveness, and common sense. Travelers should expect timely, compassionate help in emergencies; we received the opposite.

Disappointed

トリップアドバイザーの評価 2.0/5

GlobeTrotting452995 トリップアドバイザー認証口コミ

Kept getting locked out of my room, 3 trips back/forth to refresh the key. The hotel itself lacks character. Pool was busy and not smoke-free. It’s far from a metro connection or sights of interest.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 665 件のレビュー 7.5/10 ロケーション
  • 899 件のレビュー 7.9/10 客室
  • 1,277 件のレビュー 9.3/10 サービス
  • 23 件のレビュー 9.3/10 インターネット
  • 650 件のレビュー 9/10 朝食
  • 431 件のレビュー 7.5/10 料理
  • 418 件のレビュー 8.7/10 清潔さ
  • 274 件のレビュー 8.1/10 設備

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