杜伊斯堡城市美居酒店

客户意见评级 (ALL 评级) 4.2/5 1,042 评论

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Landfermann Strasse 20, 47051 杜伊斯堡, 德国

描述

酒店其他优惠

  • 162 间客房和浴室整修一新，配有可调节空调。

  • 所有客房和公共区域均覆盖免费无线网络。

  • 供应当地风味菜肴，时令菜品经常更换。

  • 酒店会议室和活动设施全面翻新，最多可容纳 190 人。

  • 位置便利，可轻松前往主要高速公路和火车总站。

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酒店位置

杜伊斯堡城市美居酒店

Landfermann Strasse 20
47051 杜伊斯堡
德国

GPS:51.433406, 6.773823

电话
传真 +49 203 30003555

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MARINA CLUB

当前不可用

周一至周六的晚上 4:00 至 9:30，在现代化的 Marina Club 餐厅享受美味的国际和地方特色菜。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,042 评论

TripAdvisor 评级  3.6/5  931 评论

Housekeeping is a nightmare, call support is rude and unbothered

Tripadvisor 评级 1.0/5

Sid G 经 TripAdvisor 认证的评论

The sheets were dirty, the telcom was missing, the carpet was filthy. We informed we need housekeeping a day in advance, still had to follow up multiple times and kept getting a response that they will come after cleaning other rooms. No one arrived till midday, support staff couldn’t be less bothered about it and were rude.

Dear, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with housekeeping and the level of service provided by our support staff. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that we fell short in these areas during your visit. Your comments will be taken into consideration as we continue to enhance our service quality. We appreciate your understanding and hope to provide you with a better experience in the future. Best regards, Mercure Hotel Duisburg City

Poor for the price

Tripadvisor 评级 2.0/5

DeGinner 经 TripAdvisor 认证的评论

We stayed here for three nights as a family of three. Check-in was straightforward, but we were disappointed to find the pool was closed — one of the main reasons we chose this hotel over others in Duisburg. There was no prior notice, no signage, and no apology, which felt quite poor for a 4-star hotel. When we got to our room, we noticed there was only one pillow per person. My partner has asthma and needs extra pillows to sleep at an angle. We asked at reception, but were told no additional pillows were available that evening — not what you'd expect from a hotel of this standard. We made do with cushions for the first night. The next morning, we requested three extra pillows again and were assured housekeeping would deliver them. We returned late that evening to find nothing had been delivered, and the room hadn’t been cleaned or replenished either. After another trip to reception, we were given one extra pillow — better than nothing, but still not ideal. Over the three-night stay, the room was never cleaned, coffee and amenities weren’t restocked, and we never received the promised extra pillows. With the pool also out of action and no effort to communicate or make up for these issues, the experience fell well below expectations. For a hotel that advertises 4-star service and charges accordingly, this was a real letdown. Next time we’re in Duisburg, we’ll likely choose a more affordable option — if we’re only going to receive a 2–3 star experience, we might as well pay for that.

Dear DeGinner, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at Mercure Hotel Duisburg City. We understand that the closure of the pool significantly impacted your experience, especially as it was a key factor in your choice of our hotel. We strive to communicate any changes effectively, and we regret that this was not the case during your visit. Regarding the issue with your room amenities, it is our standard practice to ensure that all requests for additional items are met promptly. We are disappointed to learn that your requests for extra pillows and room cleaning were not fulfilled as expected. Your comments are invaluable to us, and we will review our procedures to enhance the service we provide. Thank you again for your insights, and we hope to have the opportunity to better serve you in the future. Best regards, Mercure Hotel Duisburg City

Rude staff at reception

Tripadvisor 评级 2.0/5

Kimleine 经 TripAdvisor 认证的评论

Nice hotel for the price. We arrived tired with two children after a long journey from London and were completely ignored at the reception despite there being no other guests. I have never experienced anything like it. Maybe an unfortunate evening, but a bad experience and the sole reason we will not use this hotel again.

Dear Kimleine, Thank you for sharing your experience. We sincerely apologize for the lack of attention you received upon your arrival, as our staff is trained to provide a warm welcome to all guests. Your feedback is invaluable, and we will address this matter internally to ensure it does not happen again in the future. We appreciate your comments regarding the hotel’s value and hope you might reconsider visiting us again. Best regards, Mercure Hotel Duisburg City

Not again

Tripadvisor 评级 2.0/5

yega s 经 TripAdvisor 认证的评论

Unluckily not the best experience in a hotel of this categorie I had in the last few years or even in Duisburg itself. First...the breakfast. The sortiment was OK, but the bread was really dry and some of the cheese looked like at least two days in the buffet. Therefore was an abundance of broken and chiped glasses at the edges, which was taken away most unwillingly. Second...maybe it was a mistake, maybe Not...but they didn't want to give out the bill...after I've got it (the day after I have paid it), i knew why....actually it was completly wrong. The young men, who unfortunately had to take the reclamation, was really nice and tried his best. Whereas the others of the service mostly were not. Positive to say is the location really near to the City and the size and the facilities of the rooms (although they could have been without some Hair in the bathroom and packaging material from another user, but that was OK). In the future I will go to another Hotel in Duisburg, I've already visited. Alternative: i would Go into the near city for a better breakfast

Dear yegas2025, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Duisburg City, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

🧡💛💚💙🩵💜🤎

Tripadvisor 评级 5.0/5

Felidae6630 经 TripAdvisor 认证的评论

Pleasant to stay in. We were on a short-trip to see the zoo and used a special discount including the entrance-fee for the zoo. The stay was comfortable. I'd personally say the beds are comfy, but too soft.😶‍🌫️ Literally thought about to switch over to sleeping on the harder sofa. Didn't do, because I didn't get how to set it up properly... 🫣 We tried the wellness area, hope next time we stay the shower reconstruction is finished 🛠 and the water of the pool is a little bit warmer. (I'm still frozen 🥶) The breakfast is tasty and the hotel-crew is caring & funny. The option to opt-out roomservice is cool. Who needs fresh towels every single day? If we are around, we'd be happy to visit again.🥰

Dear Navigator07006702906, We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

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其他网络用户评价我们的酒店

  • 706 评论 9.1/10 位置
  • 982 评论 6.7/10 房间
  • 843 评论 8.2/10 服务
  • 17 评论 7.4/10 上网
  • 635 评论 7.6/10 早餐
  • 456 评论 5.7/10 舒适度
  • 453 评论 6.4/10 清洁度
  • 221 评论 4.6/10 食物

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