Mercure Hotel Duisburg City

Estimado Osvaldo Enrique F., le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Hotel Duisburg City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Estimado Enrique M., le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Hotel Duisburg City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Dear Marta, we are happy that you liked our new rooms, bed and property of the rooms. Unfortunately you were not treated well at the front office and our staff was unfriendly. We are very sorry that you had this bad experience and send you our apologize for that behavior. We can assure you that this is not the service quality which we like to present to our clients. We have spoken with our head of department to avoid further occurrence. We would be happy if you could give us the possibility to give you a better impression of our service during one of your next stays. With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Dear Mario O., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations in all points; please allow me to express my sincerest apologies. We are happy that you enjoyed your stay in general. We thank you for your remark referring to the higher room rate compared to your last stay. Our room rates change during the seasons. Due to the demand in the market we have higher or lower rate offers. You last reservation was booked during the high Christmas season, we are sorry for that. With Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin