노보텔 런던 웨스트 4성

고객 평점 (ALL 평가) 4.1/5 1,876 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
노보텔 런던 웨스트 - Image 1
노보텔 런던 웨스트 - Image 2
노보텔 런던 웨스트 - Image 3
노보텔 런던 웨스트 - Image 4
1 Shortlands, Hammersmith, W6 8DR 런던, 영국

호텔설명

호텔 추가 정보

  • 컨퍼런스에 필요한 모든 시설이 완비된 33개의 회의실

  • 모든 객실에서 무료 WIFI 무선 인터넷 사용 가능

  • 모든 시설이 완비된 피트니스 센터

  • Hammersmith 역에서 도보로 3분

  • 헤로즈 백화점과 하이드 파크까지 지하철로 바로 연결

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호텔 위치

노보텔 런던 웨스트

1 Shortlands, Hammersmith
W6 8DR 런던
영국

GPS:51.492115, -0.219759

전화
팩스 +44 20 8741 2120

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  1,876 리뷰

TripAdvisor 평가  4.0/5  5,563 리뷰

Not recommended if you need invoice

트립어드바이저 평점 2.0/5

Michal M TripAdvisor 인증 리뷰

Nice hotel, good location and services, but since beginning of December they are not able to provide invoice for the stay. I have been asking for this at checkout and send already 5 request via webpage. No feedback at all and also not possible to contact by phone.

Lovely Novotel in heart of Hammersmith

트립어드바이저 평점 5.0/5

Cormac O Friends getaway - TripAdvisor 인증 리뷰

First time staying in Hammersmith and I would happily stay here if I come back, We arrived early and luckily our room was available, Room was very nice and shower was excellent.Very nice bar was the icing on the cake, Hotel being 5 minutes walk from Hammersmith station is super handy.

Dear Cormac, Thank you very much for this kind review of your recent stay. We are truly pleased that your stay at our hotel was a satisfying one. We are delighted that you found your room to be very comfortable and the shower to your liking. It's great to know our Lounge Bar provided a wonderful spot for you to unwind. Additionally, we appreciate your recognition of our convenient location, just a stone's throw from the Hammersmith station, making your travels around London easier. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

Christmas treat

트립어드바이저 평점 5.0/5

cindyhoneywill Couples - TripAdvisor 인증 리뷰

Arrived on Sat 28th Dec 2024. Lovely friendly greeting upon our arrival. Had a lovely room , very clean. We stayed here as on our way to the Eventim Apollo Theatre to see Only Fools And Horses , and it was only 5 minutes walk away from the Novotel . Highly recommend this hotel , and a must see show .

Dear Cindy, Thank you very much for your kind review. We are thrilled to hear your stay with us was so enjoyable. We are delighted that you found the room to your liking, appreciated the high standards of cleanliness, and enjoyed our convenient location just a short walk from the Eventim Apollo. It is wonderful to know that our hotel contributed to the overall enjoyment of your London visit, and we thank you for your high recommendation. It would be a pleasure to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Unfortunate lift experience

트립어드바이저 평점 3.0/5

ccurlewis Couples - TripAdvisor 인증 리뷰

Hi I stayed with my wife with you 12/13 Dec. On the morning of the 13th at about 0635, we became stuck in No 2 lift. My wife became extremely distressed and quickly went into a state of shock and fear. When we eventually got out she collapsed in the hotel landing sobbing deeply and unable to move or stand up. We have had to have treatment for shock. I wanted to give you 2 specific points of feedback: After pushing the emergency call button the woman who answered the call said she would contact the emergency services to get us out of the lift. However she did not know how to locate us. She asked which city we were in, which hotel and what post code it was located. In this extremely distressing situation we had no idea what the post code is for the hotel- why would we - we live in NZ. This increased our anxiety considerably as we realised that we could potentially be stuck in the lift for hours. I realise this is a contracted service that you use but feel that this service was completely inadequate for us. The second point is the reaction to my wife’s distraught state by your staff. This we must commend. Angela did everything he could to ensure that my wife was able to cope with the shock of the incident: He opened the restaurant to allow her to sit down and calm herself and take food and drink. He ensured that we’re able to try and recover by constantly checking with us. He quickly took the lift out of action so others would not be trapped. He ordered a taxi at the hotels expense to take us to the Train station so that my wife would not have to go in the underground. He personally ensured all our luggage was accounted for in the taxi. He was extremely apologetic throughout. Technical problems can happen but it is how they are reacted too that matter. The call centre was very poor reaction but your reception staff reacted with the utmost respect and kindness. Regards Andrew NVDLFPRH 12/19/2024 - 12/21/2024

Dear Andrew, Thank you for taking the time to share your feedback regarding your stay with us on December 12th/13th. We are very concerned to hear about the distressing experience you and your wife had when you became stuck in lift No. 2 on the morning of December 13th. We understand this was a difficult situation, and we appreciate you bringing it to our attention. We understand how upsetting it can be when unexpected situations arise during travel, and we are particularly sorry to hear that your wife experienced such distress. It is never pleasant to hear that a guest has had a difficult experience. Firstly, regarding the emergency call button and the response from the operator, we understand your frustration. The operator's questions about your location are part of their established protocol for identifying the correct location of an emergency, as they handle calls from various locations. While we recognize that guests, especially international ones not residing in the UK like yourselves, may not be familiar with the hotel's postcode, providing this information helps ensure a faster response in situations requiring emergency services. This is a contracted service, and while their methods may seem unusual, they are designed to ultimately gather the necessary details. That being said, we will certainly pass on your feedback to the company that manages the emergency call system. Secondly, we are pleased to hear that Angela, was able to provide assistance to your wife during this time. We will be sure to pass along your kind words to Angela regarding her efforts to assist your wife. It is always heartening to hear when our team members are able to provide support to our guests. We appreciate you acknowledging her efforts. Technical systems are complex, and from time to time, issues can arise. We appreciate you bringing this to our attention. We are constantly striving to improve our guest experience, and your feedback is valuable to us in this regard. We hope that, despite this incident, you were able to enjoy other aspects of your stay. Sincerely, Anastasios Agiannitis, Guest Relations Manager

Shabby room

트립어드바이저 평점 3.0/5

tinacP7578JE 가족 - TripAdvisor 인증 리뷰

Excellent location if seeing a show at the Eventim Hammersmith and included parking are the only good points of this hotel. On arrival the reception area makes you feel like you've stepped into a really high end hotel. Shame that all changes when you get to the room, very tatty And dated with damaged all over the place. Also the ancient air con didn't work and the room was like sleeping in a sauna.

Dear Tinacp, Thank you for taking the time to share your review. We are delighted that you appreciated our hotel's prime location, especially when attending events at the Eventim Hammersmith, and our included parking facilities. These conveniences are indeed valued by many of our guests. However, we are truly sorry to hear about the condition of your room and the issue you experienced with the air cooling system. Please accept our apologies for any discomfort this may have caused you. We take pride in maintaining high standards in all our accommodations, and what you described is certainly not reflective of our commitment to our guests' comfort and satisfaction. We understand how important a restful night is and are looking into the matters you've raised to ensure they are addressed. Nonetheless, we hope your interactions at our reception were pleasant and that the overall service met your expectations. Our team strives to provide a welcoming atmosphere from the moment you step into our hotel, and we trust that was evident during your stay with us. We hope we will have the opportunity to see you again in the future. Best regards, Ashleigh Hector, Guest Relations Executive

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,106 리뷰 9.4/10 위치
  • 2,763 리뷰 6.3/10 객실
  • 2,908 리뷰 8.1/10 서비스
  • 64 리뷰 6.8/10 인터넷 가격
  • 1,148 리뷰 8.4/10 조식
  • 1,037 리뷰 6.3/10 청결도
  • 59 리뷰 8.9/10 웰니스 센터
  • 8 리뷰 6.2/10 수영장

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