노보텔 런던 웨스트 4성

고객 평점 (ALL 평가) 4.2/5 2,735 리뷰

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1 쇼트랜드, 해머스미스, W6 8DR 런던, 영국

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호텔 위치

노보텔 런던 웨스트

1 쇼트랜드, 해머스미스
W6 8DR 런던
영국

GPS:51.492115, -0.219759

전화
팩스 +44 20 8741 2120

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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자세히 보기

ALL 평가  4.2/5  2,735 리뷰

TripAdvisor 평가  3.8/5  5,896 리뷰

What do you get when you combine Fawlty Towers with the Glastonbury Festival?

트립어드바이저 평점 2.0/5

Marius A TripAdvisor 인증 리뷰

What do you get when you combine Fawlty Towers with the Glastonbury Festival? Apparently, our weekend stay at this Novotel hotel. One can usually tolerate quite a lot when enjoying a visit to the greatest city in the world – London. Supply and demand go hand in hand. For that reason, my criticism of this hotel is not aimed at the poor-quality breakfast pastries, the bathroom drain that didn’t quite work, or the elevator that came and went as unpredictably as Conservative prime ministers over the past decade. No, those shortcomings are almost to be expected at the price you pay for a room at Novotel London West. What one should reasonably be able to expect as a guest, however (drum roll), is to be able to sleep in one’s room. This was entirely impossible during the weekend of 31 January–2 February. There was a wedding taking place in the hotel’s event venue. Undoubtedly a fantastic party – for the guests attending it. For the rest of us, it resulted in windows vibrating from bass so intense it could be felt in the stomach. The noise level was astonishing. When we asked reception when it would end, we were vaguely told “15–30 minutes”, after which the bass continued for several more hours, until at least 1:00 a.m. Compensation for the lost hours of sleep – and the consequently ruined following day – amounted to £25 per person in bar credit. Of all things. Fine. However, when we attempted to redeem it, staff confusion ensued, and the pettiness reached a new low when the amount was suddenly reduced to £20. We were informed of this only after we had already ordered according to the originally stated budget. Frankly, I rarely write negative reviews. But this stay was so poor that I would strongly advise anyone who values a good night’s sleep never to be tempted into booking an overnight stay at this hotel.

Experience at Novotel

트립어드바이저 평점 5.0/5

Cathy B TripAdvisor 인증 리뷰

Alexandru has been wonderful at check in. His way of doing customer service is absolutely exemplar and fun. Thank you Alexandru

Great experience thanks Alex !

트립어드바이저 평점 5.0/5

Matthew S TripAdvisor 인증 리뷰

Location great for a nearby course , Alex on reception was brilliant with me when I had turned up early . Lots of food and drink places nearby

Dear Matthew S, Thank you for sharing your feedback. We are delighted that our location suited your plans and that you found plenty of dining options nearby. It is wonderful to hear that our reception team made you feel welcome on arrival. Your kind words are greatly appreciated and reflect our commitment to attentive, courteous service. We look forward to welcoming you back to Novotel London West soon. Kind regards, The Novotel London West Team

Very nice staff and central location

트립어드바이저 평점 5.0/5

Random N TripAdvisor 인증 리뷰

Alex took care of my stay and he was very friendly. Alex helped me book my breakfast and offered me free upgrades. The location was also very nice and close by the station. :-)

Dear Random N, Thank you for sharing such positive feedback about your recent stay with us. We are delighted to hear that our team provided friendly assistance and helped arrange your breakfast. It is wonderful to know you enjoyed our convenient location near the station. We appreciate your kind words and are pleased your experience reflected our commitment to warm, attentive service. We look forward to welcoming you back to Novotel London West soon. Kind regards, Guest Relations Team

Alex at Novotel

트립어드바이저 평점 5.0/5

Marlan A TripAdvisor 인증 리뷰

Alex was very kind to us and friendly. A very lovely welcome! He has been very helpful to us and the hotel is very nice as well

Dear Marlan A, Thank you for sharing such kind feedback. We are delighted to hear that Alex offered a warm welcome and was helpful throughout your visit. It is also wonderful to know you found the hotel to be very nice. Your comments reflect the service and atmosphere we strive to provide for every guest. We appreciate your support and look forward to welcoming you back to Novotel London West soon. Kind regards, Novotel London West Team

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그 외 웹 사용자 평가 등급

  • 2,529 리뷰 9.4/10 위치
  • 3,266 리뷰 6.4/10 객실
  • 4,517 리뷰 8.7/10 서비스
  • 66 리뷰 5.6/10 인터넷 가격
  • 1,300 리뷰 6.1/10 청결도
  • 1,270 리뷰 7.8/10 조식
  • 71 리뷰 8.6/10 웰니스 센터

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