Mercure Hotel Bonn Hardtberg 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 464 件のレビュー

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Mercure Hotel Bonn Hardtberg - Image 1
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Mercure Hotel Bonn Hardtberg - Image 3
Mercure Hotel Bonn Hardtberg - Image 4
Max Habermann Strasse 2, 53123 BONN, Germany

説明

ホテルのその他の情報

  • 142 spacious guest rooms

  • Sun terrace with outdoor pool

  • 500m to highway A565

  • Telekom Dome in 80m distance

  • Phantasialand amusement park 30 km from the hotel

当ホテルの客室

ホテル所在地

Mercure Hotel Bonn Hardtberg

Max Habermann Strasse 2
53123 BONN
Germany

GPS:50.704577, 7.053881

電話番号
ファックス +49 228 250893

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PRIME Restaurant

Our contemporary air-conditioned restaurant "1949" is open daily from 6.30am until 11pm and serves a whole host of international specialties. The restaurant has a terrace and seats 120 people.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  464 件のレビュー

トリップアドバイザーの評価  4.0/5  1,172 件のレビュー

Comfortable hotel with lovely staff

トリップアドバイザーの評価 4.0/5

annettepE7179LW トリップアドバイザー認証口コミ

We were part of a coach party visiting Christmas markets in Koln and Koblenz. This hotel clearly is geared towards the business trade rather than tourist’s because of where it is situated and the car park was somewhat challenging for our coach driver. The restaurant does not open in the evenings at weekends so factor that in if you are staying during those times. Once armed with that information and you are prepared then you should enjoy your stay here. The hotel itself is clean, warm and comfortable. The staff are extremely friendly and so accommodating - particularly Erij and Kay who helped us out immensely on the Saturday night helping us order takeaway meals that were delivered to the hotel and enabling us to eat them at the bar. We found our room to be very comfortable and quiet - the housekeeping staff do an amazing job. The breakfasts are lovely and there is plenty to choose from. (I have to add that the hotel did have a meal ready for us on the Friday evening when we arrived but that was because it was agreed that we all paid in advance. Thank you to the catering staff for putting on a great spread and for coming in on your night off!)

Dear Annettepe, Thank you for taking the time to give us your feedback. We are delighted to hear that you found our hotel clean, warm, and comfortable, and it's heartening to know that our breakfast selection met your expectations. Our team, especially Erij and Kay, will be thrilled to know that their efforts to assist you on Saturday night made a positive impact on your stay. We regret to hear that the restaurant's weekend schedule was not ideal for your group, but we're glad that prior arrangements for dinner were satisfactory. It pleases us to learn that the quietness of our rooms contributed to a restful night's sleep and that our housekeeping team's dedication to cleanliness was noticeable. We hope to see you again in the future. Kind regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Horrible service quality

トリップアドバイザーの評価 1.0/5

Delidavsan トリップアドバイザー認証口コミ

Probably the most toxic working environment as otherwise the staff wouldn’t be this much hateful. Me and my clients decided to have some drinks in the lobby bar before we go out for the dinner and Bartender Aidin served us and then we quickly had our drinks and headed out for the dinner but the he stopped us at the doorsteps to say "you have not paid the bill" which was true as we had totally forgotten that.. I apologised probably 10 times from him and we returned back to lobby to pay the bill but he was talking like "You are an adult and you should learn not to leave without paying" and I thought he was joking so I didn't say anything but he was still talking in German and I didn't understand anyword.. I didn't care and ignored his rudeness, paid 11 eur bill and left the hotel for the dinner.. we returned back to the hotel after 2 hours and wanted have some more drinks with my clients so sat in the lobby ordered our drinks and same waiter, Aidin served our drinks with the bill in the hand and I said "Can you please add it to the bill because we will sit longer and we will have more drinks, not only one. so I can make one payment instead". He rejected it and said "you have to pay now because you should learn not to leave your table without paying it so you are paying now, not later". he clearly told these in front of my clients and everyone else in the bar and he was clearly getting more rude as we talk. Everytime we ordered drinks he told me to pay it immediately unlike all of the other guests in the bar and even worse was we had to call him a couple of times to order as he was deliberately ignoring our table.

Dear sir, thank you very much for your comment. I totally understand your concern and I can only apologize for this unpleasant experience that you’ve maid during your stay at our hotel. I talked to everyone who has been involved and understood, that you complaint already at the hotel. Our resident manager tried to explain to you the special circumstances with regard to the behaviour of our employee. He was completely overwhelmed with the situation and should of course have contacted his supervisor who was present on that evening too. Please be sure that we will discuss this in detail during a special meeting which has been scheduled for this week. Thank you very much for bringing this to my attention. I will personally take care of it. For now please accept my sincere apology and I hope that you will probably visit us again some time. It will be my pleasure to invite you and maybe we have the chance to meet each other. Best regards Robin Müller Cluster General Manager West

Not mercury 4*

トリップアドバイザーの評価 3.0/5

Minimalistic1281 トリップアドバイザー認証口コミ

This hotel is not close to Bonn; city centre bit of in the middle of nowhere , no access to food or shops. The longest checkin was at this hotel if they take this long they should provide a chair as checkin takes ages for one person. Hotel was not busy at all. It is a bit of dated hotel, no room service, restaurant closes at 9pm limited choices. The room was basic no fridge and ask for amenities. The bed was a strange low bed, not European standard with thin layer of sheet and duvet. No taxi service available if or airport pick up. Just did not seem 4* experience at all. No Accor member benefits. ( no water provided). Breakfast- basic but at least some vegetarian options and some labelled and some not. Checkout was a lot smoother and done well by the staff.

Dear Minimalistic, Thanks for taking the time to review your stay at our hotel. We are glad to hear that you appreciated our breakfast options, including the vegetarian choices. However, we regret that some aspects of your stay did not meet your expectations. Our hotel is indeed located in a quieter area of Bonn, which some guests find appealing for a peaceful stay. We apologize if this was not to your preference. Regarding the check-in process, we will look into ways to improve our efficiency and ensure a smoother experience for our guests. As for the room amenities, we do offer minibars in our superior category rooms and suites. We also provide room service with cold snacks and hot meals available. Our beds are designed to provide comfort, and we are sorry if they did not meet your expectations. We do not offer a taxi service, but our staff is always happy to help arrange transportation for our guests. We value your feedback and will use it to improve our services. We hope to welcome you back again. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Poor hygiene, messy, tired

トリップアドバイザーの評価 2.0/5

Victoria M トリップアドバイザー認証口コミ

The hygiene levels of the bedrooms were poor with Staines on the carpet. The bedding was too small for the bed with a single duvet on a double bed. the Hotel was very tired and messy. The swimming pool was empty and filthy. The hotel photos on the website does not reflect the truth unfortunately.

Nothing special

トリップアドバイザーの評価 3.0/5

traveggie Couples - トリップアドバイザー認証口コミ

We found this hotel a bit dissapointing for a Mercure hotel. The location is not great, although walking distance to some local shops and restaurants. The room was a bit dated, the bed and mattress has seen better days and having to take a shower standing in a bathtub is never ideal. On a positive note, the windows do open and because of our gold membership there was a free mini bar. We stayed 3 nights, from which the hotel restaurant was only open 1 night, but no a la carte, just a mediocre buffet. The staff was mostly indifferent, except for Kay (restaurant/bar) who was very friendly and helpful. I can't see any reason to return.

Dear Guest, Thank you very much for your review and open words. We are very sorry that you did not feel completely comfortable during your stay. Certainly, the Mercure Hotel Bonn cannot stand comparison with a new hotel building. However, we are constantly striving to improve the standard of the hotel. We have passed on your positive feedback to Kay. We wish you a wonderful time and hope to welcome you again despite the circumstances. Best regards from Bonn Reservation

との提携 TripAdvisor

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  • 129 件のレビュー 4.5/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。