Dear Wood W., Thank you for taking the time to tell us about your experience at the ibis Styles Mt Isa Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Team

Dear James M., Thank you for taking the time to tell us about your experience at the ibis Styles Mt Isa Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are located in one of the remote locations in Queensland so cost of delivery is really high when compared to other places but we try our level best to keep our price low as possible. We are nearly fully booked for the last couple of months months so the last few rooms will sell at a higher price similar to our competitors. Room rates is now dropped based on the feedback and customers can book online because our rates and room availability is live. We are having multiple security breaches happened in our car park area in the past so we decided to improve the safety by installing the code operated security gate and CCTV cameras for our secured car-park area that comes with a small fee. Free car parking options is also available outside of our secured car parking areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Team

Dear Stewart P., Thank you for taking the time to tell us about your experience at the ibis Styles Mt Isa Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are located in one of the remote locations in Queensland so cost of delivery is really high when compared to other places but we try our level best to keep our price low as possible. Prices are always fluctuating based on our demands similar to our competitors in town and we are having only very limited availability since May 2022 so the last few room categories will sell at a higher rate. We are improving our products and services regularly by installing security gates for our car-parks, beds are getting replaced in our rooms, new TV's installed with FOXTEL service in every single rooms, All third floor rooms installed with new air-conditioners in April 2022 etc. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Team

Dear Margaret J., Thank you for taking the time to tell us about your experience at the ibis Styles Mt Isa Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Apologies for the inconvenience caused during your stay. We recently upgraded all our TV's with FOXTEL service, beds are getting replaced, all our third floor rooms recently (April 2022) completed installing new Air-conditioners. We are serving only continental breakfast to our guests at this stage due to lack of breakfast chef. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Team

Dear Luke O., Thank you for taking the time to tell us about your experience at the ibis Styles Mt Isa Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are located in one of the remote locations in Queensland so cost of delivery is really high when compared to other places but we try our level best to keep our price low as possible. We are having secured car-parking with CCTV cameras and automatic gate with pin entry. We are having 24 hours emergency contact number displayed in our reception area and entrance doors for contacting us during after-hours for our guest convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Team