ibis Styles Mt Isa Verona 3.5 stars

Customer review rating (ALL Rating) 4.2/5 350 reviews

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Cnr Rodeo Dr and Camooweal St, PO Box 782, 4825 MOUNT ISA, Australia

Description

Hotel extras

Alongside its convenient features and facilities, ibis Styles Mount Isa Verona also offers guests a range of services, which include FREE WIFI access throughout the hotel, business services and modern event spaces.

Our accommodation(s)

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Room 1

Hotel location

ibis Styles Mt Isa Verona

Cnr Rodeo Dr and Camooweal St, PO Box 782
4825 MOUNT ISA
Australia

GPS:-20.726526, 139.493103

Telephone
Fax +61 7 4743 8715

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Giuseppe's Cantina

Italian inspired, animated food and drinks at its best! The menu presents a fresh take on classic Italian fare and combines traditional skills with modern ingenuity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  350 reviews

Customer review rating 4.5/5

Monique H. Families - Confirmed reviews ALL

Dear Monique, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear you had an enjoyable stay and that you rated your accommodation, cleanliness, WiFi, and our team so highly. It's also wonderful to know you found booking through the ALL App easy and convenient. We appreciate your comments regarding breakfast, particularly your feedback about the pricing and the hot food. Guest feedback is invaluable, and we'll certainly share your comments with our team as we continually review our offering and look for ways to improve the breakfast experience. Thank you again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to welcome you and your family back to ibis Styles Mt Isa Verona again soon. Kind regards, Lewis Front Office Manager

Customer review rating 4.5/5

Elizabeth T. Couples - Confirmed reviews ALL

Dear Elizabeth, Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear you enjoyed our central location and that your room exceeded your expectations in terms of size. It's also wonderful to know you found the ALL App easy to use for your booking and that our team, accommodation, and facilities all contributed to an enjoyable stay. As an ALL Silver member, we sincerely appreciate your continued loyalty and your valuable feedback. We hope to make your next visit an even better experience. We look forward to welcoming you back to ibis Styles Mt Isa Verona soon. Kind regards, Lewis Front Office Manager

Customer review rating 4.0/5

Juanine P. Business - Confirmed reviews ALL

Dear Juanine, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear you found our hotel well located and appreciated our friendly and helpful team. Your kind comments about our staff will certainly be shared with them, as they take great pride in providing excellent service. We also appreciate your constructive feedback regarding the small piece of plastic found on the chair and the WiFi access. Please accept our apologies, as this is not the standard of cleanliness or convenience we aim to provide. Your comments have been shared with our housekeeping and management teams so we can continue to improve. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Styles Mt Isa Verona for an even better stay in the future. Kind regards, Lewis Front Office Manager

Customer review rating 5.0/5

Dick G. Families - Confirmed reviews ALL

Dear Dick, Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Mt Isa Verona. I am delighted to hear that you had such an enjoyable stay and that our friendly team helped make your visit a positive one. It is also wonderful to know you found the booking process easy and informative. Thank you for your loyalty as an ALL Classic member and for your perfect rating. We truly appreciate your support and look forward to welcoming you back to ibis Styles Mt Isa Verona on your next visit. Sincerely, Lewis Front Office Manager

Customer review rating 1.0/5

Denise B. Business - Confirmed reviews ALL

Dear Denise, Thank you for taking the time to share your feedback. I am sincerely sorry to read about your recent experience, particularly as you have stayed with us on several occasions this year. We have clearly not met your expectations. Regarding the accessibility of the bedside power points for your sleep device, we do have more appropriate leads available at Reception which can provide easier access where required. This should have been identified and offered to you during your stay, and I apologise that this did not happen. I will ensure there is greater awareness amongst our Front Office team so we can be more proactive in assisting guests with these requirements in future. I have also added a note to your guest profile regarding the need for accessible bedside power, so that we can be better prepared for any future stays. I am equally concerned by the cleanliness issues you have described regarding the pillows, shower and toilet. These are not standards we consider acceptable, and I have escalated your feedback directly to our Housekeeping Manager. I have been attempting to contact you personally and will continue to reach out to discuss your experience and work towards an appropriate resolution. Thank you again for bringing these matters to our attention, Denise. Your feedback is being taken seriously, and I sincerely apologise that on this occasion we fell significantly short of the experience you should have received. Sincerely, Lisa Acting General Manager

Other web-users rate our hotel

  • 82 reviews 9/10 Location
  • 187 reviews 6.5/10 Room
  • 159 reviews 8.4/10 Service
  • 71 reviews 6.3/10 Cleanliness
  • 68 reviews 7.1/10 Food
  • 35 reviews 2.1/10 Value
  • 34 reviews 4.7/10 Breakfast
  • 34 reviews 3.6/10 Amenities

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