Dear Elizabeth, Thank you for taking the time to share your lovely feedback following your recent stay with us. After 14 days of work, I can certainly understand why having a quiet and comfortable room, along with a clean, warm shower, would be such a welcome end to your time away. It’s wonderful to hear that we were able to provide you with a comfortable place to relax and recharge. It’s also great to see the strong ratings across your stay, particularly the 100/100 for our WiFi and 90/100 for your accommodation, cleanliness and our team. Thank you as well for choosing to stay with us as an ALL-Classic member. We genuinely appreciate your loyalty and choosing ibis Styles Mt Isa Verona. Thank you again for your feedback, Elizabeth. We hope to have the pleasure of welcoming you back again after your next stint of work. Kind regards, Lewis Front Office Manager

Dear Caron, Thank you for taking the time to share your feedback following your recent stay with us. It’s wonderful to hear that you found your stay comfortable and convenient, and I’m particularly pleased to see your kind comments about our leadership team and the effort we put into making our guests feel comfortable. It genuinely means a lot to know that this came through during your stay. Thank you also for your kind mention of me personally. It was a pleasure to assist you, as always, and I’m very glad to know that you felt well looked after during your time with us. I’ll also be sure to share your feedback with the wider team. I’m pleased to see the 100/100 ratings for our team, departure and WiFi, and it’s great to hear that you enjoyed having the natural sunlight in your room. It’s a simple detail, but we’ll certainly keep that in mind when considering room preferences for your future stays with us. Thank you as well for your feedback regarding our sustainability initiatives. We are continuing to look at ways we can improve our efforts while also making sure these initiatives provide meaningful value for our guests. As one of our regular guests and an AL -Silver member, we genuinely appreciate your continued loyalty and the fact that you continue to choose to stay with us. Your loyalty certainly doesn’t go unnoticed. It was also lovely to see you again, and I hope you’re feeling much better now after being a little unwell during your previous visit. Thank you again for your kind feedback and for recognising the efforts of our team. We always enjoy welcoming you to ibis Styles Mt Isa Verona and look forward to seeing you again on your next visit. Kind regards, Lewis Front Office Manager

Dear Greg, Thank you for taking the time to share such detailed feedback following your recent stay with us. We’re pleased to hear that you enjoyed our convenient central location, secure parking and, most importantly, the service from our team. It’s fantastic to hear that everyone you encountered during your stay was excellent, and I’ll be sure to pass your kind comments on to the team. We’re also glad to hear that you found the room clean and well presented following the hotel’s recent makeover. We are continually looking at ways to improve the guest experience, and your detailed feedback regarding breakfast is particularly helpful. Your comments around the sandwich press, freshness and selection of the toasties, juice options, and the practicalities of reheating the egg and bacon rolls are all noted. These are useful observations, and we’ll certainly take them back to the team as we continue reviewing our breakfast offering. Thank you also for your continued loyalty as an ALL Gold member. We genuinely appreciate you choosing to stay with us and your continued support of ibis Styles Mt Isa Verona. Thank you again for your feedback, Greg. We hope to have the pleasure of welcoming you back to Mt Isa again soon. Kind regards, Lewis Front Office Manager

Dear Margaret, Thank you for taking the time to share your lovely feedback following your recent stay with us. We’re delighted to hear that you enjoyed your stay, particularly your clean and comfortable room and the great food in our restaurant. It’s wonderful to see that you rated our team, cleanliness, arrival and departure all 10/10. Thank you also for your suggestion regarding bottled water in the room. As part of our current offering, we provide reusable glass bottles and a dedicated water station for guests to refill during their stay. Complimentary bottled water is also provided to our ALL Gold members and above as part of their welcome amenities. We certainly appreciate your feedback and will continue to look at ways we can make the experience as convenient as possible for our guests. Thank you again for staying with us, Margaret. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona again in the future. Kind regards, Lewis Front Office Manager

Dear Warren, Thank you for taking the time to share your feedback following your recent business stay at ibis Styles Mt Isa Verona. We are delighted to hear that you found the hotel neat and tidy and that our team was approachable throughout your stay. Your positive comments regarding our staff, cleanliness, bar service, and the recognition you received as an ALL Gold member are greatly appreciated. We are also pleased that you enjoyed your welcome drink and that it exceeded your expectations. Thank you for highlighting the ease of access as an area where we can improve. Guest feedback such as yours is invaluable, and we will take your comments into consideration as we continue to enhance the overall guest experience. We appreciate your loyalty to Accor and look forward to welcoming you back on your next visit to Mt Isa. Kind regards, Lewis Front Office Manager ibis Styles Mt Isa Verona Hotel

Dear Taleah, Thank you for taking the time to share your feedback following your recent stay with us. I am genuinely sorry to read about the condition of your room. The issues you have described, particularly the stains and hair found on the bedding, are certainly not the standard of cleanliness we expect to provide our guests, and I completely understand your disappointment. I was also particularly concerned by your comments regarding the security and condition of the doors. A guest should feel completely secure in their room, and doors should close and latch properly without requiring force or adjustment. I have since personally followed up on your feedback with our housekeeping team and have also discussed the maintenance concerns with our maintenance team. We have also recently welcomed a new member to our maintenance team since your stay, and your feedback has been particularly useful in helping us identify the areas that require attention. Whilst I am disappointed that we fell short in these important areas, I am pleased to see that you found our team lovely. I will certainly pass that positive feedback on to them, as it is always appreciated. We always try to provide the best possible impression for our guests, and take great pride in maintaining the standards we expect of ourselves. As an ALL Classic member, we also genuinely appreciate you choosing to stay with us, and I am particularly sorry that your experience did not reflect the standard we want to provide to our members. I did attempt to contact you personally following your feedback, as I would have genuinely appreciated the opportunity to speak with you directly and understand your experience in more detail. Although we haven't been able to connect, I wanted to assure you that your feedback has not gone unnoticed and has already prompted conversations internally. Thank you again for bringing these concerns to our attention, Taleah. We genuinely appreciate the opportunity to learn from feedback such as yours and continue improving the experience we provide to our guests. Kind regards, Lewis Front Office Manager

Dear Steven, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you’re enjoying your stay and that you’ve found our location and service to be to your satisfaction. It’s fantastic to see such consistently positive ratings across all areas of your experience. We also sincerely appreciate your loyalty as an ALL Platinum member. Your continued support means a great deal to us, and we’re very pleased that you’re enjoying your time at ibis Styles Mt Isa Verona. Thank you again for your feedback. We look forward to welcoming you back again in the future and continuing to provide you with a great experience. Kind regards, Lewis Front Office Manager

Dear Lauren, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you had a lovely and comfortable stay and that you found your overall experience excellent. I also appreciate your feedback regarding breakfast. Your suggestion of having additional hot options such as eggs and bacon, along with more vegetables, is certainly noted. We are always looking at ways to improve and provide a better experience for our guests. Thank you again for your feedback, Lauren. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona on your next visit. Kind regards, Lewis Front Office Manager

Dear Michael, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you enjoyed the comfortable bed and pillows, as well as our friendly team and convenient location. It’s fantastic to see that every aspect of your stay received a 10/10 rating. We’re especially pleased to hear that you’ll be staying with us again whenever you’re next in Mt Isa. We truly appreciate your choosing ibis Styles Mt Isa Verona and look forward to welcoming you back. Thank you again for your kind feedback, Michael. Kind regards, Lewis Front Office Manager

Dear Majid, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found your stay satisfactory overall and that our team, arrival and departure met your expectations. I’m sorry, however, that the lack of bottled water in the room was a disappointment. We appreciate you bringing this to our attention, particularly as this is something you have come to expect when staying at other properties. We will take your feedback on board as we continue to look at ways to improve the overall guest experience and ensure we are meeting the expectations of our guests. Thank you again for your feedback, Majid. We hope to have the opportunity to welcome you back to ibis Styles Mt Isa Verona on your next visit. Kind regards, Lewis Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kim General Manager

Dear Dominic, Thank you for taking the time to share your feedback following your recent stay. We’re pleased to hear you had a good experience overall and found our location convenient for your work commitments. It’s also great to hear that your booking experience was efficient and that the information you needed was provided promptly. I’m sorry to hear that the room felt musty on arrival and appreciate your feedback regarding the balcony doors. We will take this on board with our housekeeping team to ensure rooms are presented fresh and comfortable for our guests. We also appreciate your comments regarding the breakfast service and the lack of utensils and assistance at times. We understand how small details can make a difference to the overall breakfast experience, and your feedback will be shared with the team so we can improve our attention to these areas. Thank you also for your continued loyalty as an ALL Classic member. We genuinely appreciate you choosing to stay with us, and your loyalty certainly doesn’t go unnoticed. We hope to have the opportunity to welcome you back to ibis Styles Mt Isa Verona and provide you with an even better experience on your next visit. Kind regards, Lewis Front Office Manager

Dear Martin, Thank you for taking the time to share your feedback following your recent stay. We’re delighted to hear you enjoyed our convenient location, spacious rooms, and especially the friendly and welcoming service from our team. It’s wonderful to hear your kind words about Anne, and we’ll be sure to pass your lovely feedback on to her. We also appreciate your feedback regarding the pillows. We understand that pillow preferences can vary greatly, and we’ll certainly take your comments on board. Thank you again for your kind review and for recognising our team. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona on your next visit. Kind regards, Lewis Front Office Manager

Dear Kynan, Thank you for taking the time to share your feedback following your recent stay. I am genuinely sorry that your experience did not meet your expectations, particularly as you had specifically requested Room 349 when making your booking. I understand how disappointing it would have been to arrive expecting your usual room and find yourself in a different room for the duration of your stay. I have personally followed up on your concerns and reviewed the booking in detail following our conversation. While I was unable to establish exactly how the original room preference was missed, I appreciate the frustration this caused and sincerely apologise for the experience. I am also sorry for the inconvenience caused by the power points beside the bed. Thank you for speaking with me personally regarding your stay. As discussed, I would be very happy to personally oversee any future booking you make with us and ensure your room preference is followed up from the outset. We genuinely value your business and hope to have the opportunity to provide you with a much better experience on your next visit. Kind regards, Lewis Front Office Manager

Dear Monique, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear you had an enjoyable stay and that you rated your accommodation, cleanliness, WiFi, and our team so highly. It's also wonderful to know you found booking through the ALL App easy and convenient. We appreciate your comments regarding breakfast, particularly your feedback about the pricing and the hot food. Guest feedback is invaluable, and we'll certainly share your comments with our team as we continually review our offering and look for ways to improve the breakfast experience. Thank you again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to welcome you and your family back to ibis Styles Mt Isa Verona again soon. Kind regards, Lewis Front Office Manager

Dear Karin, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you had an excellent stay and found the hotel well located and comfortable. It’s fantastic to see that you rated your accommodation, cleanliness, team, arrival and departure all 10/10. We also sincerely appreciate you choosing to stay with us as an Accor Vacation Club member and for your continued loyalty. Thank you again for your kind feedback, Karin. We hope to have the pleasure of welcoming you and your family back to ibis Styles Mt Isa Verona on your next visit. Kind regards, Lewis Front Office Manager

Dear Thomas, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed our convenient location and, in particular, had a great experience dining at our restaurant. It’s wonderful to know that you enjoyed the food and found your overall stay a positive one. Thank you also for choosing to stay with us as an Accor Vacation Club member. We genuinely appreciate your loyalty and are pleased to see that you rated your overall experience so highly. Thank you again for your feedback, Thomas. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona on your next visit to Mt Isa. Kind regards, Lewis Front Office Manager

Dear Elizabeth, Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear you enjoyed our central location and that your room exceeded your expectations in terms of size. It's also wonderful to know you found the ALL App easy to use for your booking and that our team, accommodation, and facilities all contributed to an enjoyable stay. As an ALL Silver member, we sincerely appreciate your continued loyalty and your valuable feedback. We hope to make your next visit an even better experience. We look forward to welcoming you back to ibis Styles Mt Isa Verona soon. Kind regards, Lewis Front Office Manager

Dear Juanine, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear you found our hotel well located and appreciated our friendly and helpful team. Your kind comments about our staff will certainly be shared with them, as they take great pride in providing excellent service. We also appreciate your constructive feedback regarding the small piece of plastic found on the chair and the WiFi access. Please accept our apologies, as this is not the standard of cleanliness or convenience we aim to provide. Your comments have been shared with our housekeeping and management teams so we can continue to improve. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Styles Mt Isa Verona for an even better stay in the future. Kind regards, Lewis Front Office Manager