Dear Benny, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed our convenient location, with restaurants, shops and grocery stores all within easy walking distance. It’s also wonderful to know that our team’s friendly service and welcoming smiles helped make your stay a positive one. I’m particularly pleased to see your recognition of our Reception team, with strong ratings for both arrival and departure. We take pride in making our guests feel welcome from the moment they arrive, and I’ll be sure to share your kind comments with the team. Thank you as well for choosing to stay with us as an ALL Classic member and Accor Vacation Club member. We genuinely appreciate your support and hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona on your next visit to Mount Isa. Kind regards, Lewis Front Office Manager

Dear Claire, Thank you for taking the time to share your feedback following another stay with us. It’s always lovely to welcome you back to ibis Styles Mt Isa Verona, and we genuinely appreciate your continued support. It’s great to hear that you continue to enjoy our convenient location, secure accommodation and, most importantly, the friendly and helpful service from our team. As someone who stays with us regularly for work, your feedback means a lot to us. Thank you also for your honest comments regarding breakfast. We understand your point about the variety available and the value for money, and we are actively looking at ways to enhance our current continental breakfast offering, including the possibility of introducing some new options soon. Your feedback is helpful as we consider how we can improve this part of the guest experience. Thanks again, Claire, for your ongoing loyalty as an ALL Silver member. I look forward to seeing you back here again soon! Kind regards, Lewis Front Office Manager

Dear Taulu, Thank you for taking the time to share such fantastic feedback following your recent stay with us. It’s wonderful to hear that you and your partner enjoyed your time at ibis Styles Mt Isa Verona, from the comfortable bed and convenient location to the secure parking and, of course, the food at Giuseppe’s Cantina! I’m particularly pleased to hear how much you enjoyed your dinner. The osso buco is certainly a great choice, and it’s lovely to know that both the food and our selection of mocktails and drinks made such a positive impression. I’ll also be sure to share your kind comments about our welcoming team! It means a lot to be recognized for our collective efforts. Thank you as well for your continued support as an ALL-Gold member and Accor Vacation Club member. It’s fantastic to hear that you enjoy using the ALL app and have already recommended it to your family! We genuinely appreciate your feedback and look forward to welcoming you both back for another great stay, hopefully with another delicious dinner at Giuseppe’s Cantina! Kind regards, Lewis Front Office Manager

Dear Sean, Thank you for taking the time to share such wonderful feedback. It’s always a pleasure having you stay with us, and it’s fantastic to see a perfect 100/100 across every aspect of your experience! With you spending so much time with us, we really appreciate the opportunity to get to know you and make each stay feel a little more personal. It means a lot to hear that you feel welcomed, recognized and comfortable here, and that the little touches throughout your stay make a difference. I’ll be sure to share your kind words with the whole team! who will be delighted to hear this feedback. It’s also lovely to see your recognition of our housekeeping team and the daily care they put into keeping your room in great condition. Thank you as well for your continued loyalty as an ALL Platinum member and Accor Vacation Club member. We’re delighted that you’ve enjoyed the welcome drink, welcome amenities and our sustainability initiatives, including the reusable glass water bottles. Sean, thank you again for your ongoing support. We look forward to continuing to make you feel at home during your time with us! Kind regards, Lewis Front Office Manager

Dear Sibyla, Thank you for taking the time to share such lovely feedback following your recent stay with us. “An outback gem” is certainly a wonderful title to receive! It’s fantastic to hear that you found your accommodation clean and comfortable, enjoyed our central location and appreciated the security of our gated car park. We’re delighted that you had such a positive overall experience and would recommend us to others. Thank you also for your honest feedback regarding the booking process through Booking.com. We understand how confusing the options can be sometimes, particularly when the payment arrangements do not match what you were expecting. Booking directly with the hotel next time is certainly worth considering, and we appreciate you sharing your experience. We’re pleased that you also enjoyed dinner at our restaurant. Your feedback regarding ease of access, WiFi and our bar has been noted as we continue looking for ways to improve the overall guest experience. Thank you again for your support as an ALL Classic and Accor Vacation Club member. We genuinely appreciate your loyalty and hope to welcome you back to ibis Styles Mt Isa Verona again soon! Kind regards, Lewis Front Office Manager

Dear Peter, Thank you for taking the time to share your lovely feedback following your recent stay with us. It’s fantastic to hear that you had such a comfortable stay and particularly enjoyed the shower, our restaurant and the food on offer. I’m especially pleased to hear that Sam made such a positive impression through her excellent service. I’ll be sure to pass your kind comments on to her — I know she’ll really appreciate the recognition! I also appreciate your honest comments regarding the age of the rooms. While we recognise that some areas of the property are showing their age, we are continually working on ways to refresh our rooms and facilities while maintaining the cleanliness and comfort our guests expect. Thank you as well for choosing to stay with us as an ALL-Classic member. We genuinely appreciate your loyalty, and it’s great to see your 10/10 recommendation for the ALL programme. Thank you again for your feedback, Peter. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona again soon. Kind regards, Lewis Front Office Manager

Dear Benjamin, Thank you for taking the time to share your feedback following your recent stay with us. “Absolutely exquisite” is certainly lovely to read! It’s fantastic to hear that you enjoyed our convenient location and found our team helpful. I’m particularly pleased to see your 100/100 ratings for cleanliness and WiFi, along with the positive feedback for our team. I also had a laugh when I saw your special mention of the “handsome man from Bristol” at reception! I’ll happily take the compliment! It is staying mostly dry here at the moment after the brief tsunami of rain that occurred during your stay! Thank you as well for choosing to stay with us as an ALL Classic member. We genuinely appreciate your support, and I hope we have the opportunity to welcome you and your partner back to ibis Styles Mt Isa Verona again soon, hopefully with a little better weather next time! Take care of yourselves, and thanks again for the lovely feedback. Kind regards, Lewis Front Office Manager

Dear Gwen, Thank you for taking the time to share such thoughtful feedback following your recent stay with us. It’s wonderful to hear that our team was able to make your unexpected extra day in Mt Isa a little easier and, ultimately, more productive! I’m particularly pleased that the reception team took the time to suggest options for storing your luggage and making use of our side desk area while you waited for your flight. It’s lovely to know that these small gestures helped you make the most of your time with us. It’s also fantastic to see your 100/100 ratings for our team and departure, along with your kind comments about the smooth check-in and the comfort of your room. Thank you as well for recognising our sustainability efforts. We put genuine thought into how we can make a positive contribution within our regional setting, so it's particularly rewarding to hear that this came through in the information provided in your room. Thank you for choosing to stay with us as an ALL Classic and Accor Vacation Club member. We genuinely appreciate your loyalty, and it’s wonderful to see that you would recommend the ALL programme 10/10. Thank you again for your lovely feedback, Gwen. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona on your next visit to Mt Isa. Kind regards, Lewis Front Office Manager

Dear Julia, Thank you for taking the time to share your feedback following your recent stay with us. I'm sorry that the condition and presentation of your room did not meet your expectations. We understand that dated furnishings can affect the overall comfort and enjoyment of a stay, particularly when travelling for business, and I appreciate your comments regarding the need for updates. We are continually working on ways to refresh the property and improve the overall guest experience, making steady improvements to our rooms and facilities. Your feedback is valuable as we continue to identify the areas that would benefit most from attention. I also acknowledge your ratings for cleanliness, breakfast, our team and WiFi. We are always looking at ways to improve across these areas to ensure we provide a consistent experience for our guests. Thank you as well for choosing to stay with us as an ALL Gold member. We genuinely appreciate your loyalty, and I'm sorry that this visit did not reflect the experience we want our members to have. Thank you again for your honest feedback, Julia. We hope to have the opportunity to welcome you back to ibis Styles Mt Isa Verona and provide you with a better experience in the future. Kind regards, Lewis Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I'm sorry that your experience fell short of expectations, particularly regarding the availability of our reception team and the delays you experienced when seeking assistance. We understand how frustrating it can be to wait when you need help, whether during arrival, throughout your stay or at departure, and I apologise that we did not provide the level of service you expected on this occasion. We recognise the importance of ensuring our guests can access assistance when needed. From time to time, our Front Office team balances reception duties with other operational responsibilities, including breakfast service, and we are continually looking at ways to improve our coverage and provide a more consistent experience throughout the day. I also appreciate your feedback regarding parking during check-in. Our car park operates with secure coded access to help protect our guests' vehicles, although we understand that finding a space on arrival can sometimes be challenging because of this. While I'm pleased that you rated our cleanliness positively, I'm disappointed that other aspects of your stay did not meet your expectations. I have also attempted to contact you personally following your feedback, as I would genuinely welcome the opportunity to speak with you directly, better understand your concerns and discuss how we can improve your experience. Thank you again for bringing these matters to our attention. We take your feedback seriously and will continue working to improve the overall guest experience at ibis Styles Mt Isa Verona. Kind regards, Lewis Front Office Manager

Dear Ryle, Thank you for taking the time to share such wonderful feedback following your recent stay with us. It’s fantastic to see a perfect 100/100 across every aspect of your stay. We’re delighted to hear that you enjoyed our central location, gated parking, comfortable rooms and, most importantly, the service from our team. It has also been a pleasure meeting you and from 1 Heartist to another, I wish you and your family all the very best with the move to Darwin and the new hotel. I’m sure it will be a fantastic new chapter for you both. Thank you again for your wonderful feedback, and hope that the drive wasn’t too tiring! Kind regards, Lewis Front Office Manager

Dear Hamish, Thank you for taking the time to share your feedback following your recent stay with us. It’s fantastic to see a perfect 100/100 overall, along with 100/100 for your accommodation, cleanliness and our team. We’re delighted to hear that you found your room comfortable and clean, and enjoyed our central location in Mt Isa. I also appreciate the lower ratings you provided for your arrival and departure. While I’m pleased that your overall experience was excellent, these are areas where we always want to make sure we are providing a smooth and efficient experience for our guests. Especially during peak arrival times. Thank you as well for choosing to stay with us as an ALL Classic member. I did notice the 3/10 rating for the ALL programme, so I thought I’d mention that if you continue to attach your ALL membership to eligible direct bookings, you’re only roughly 10 nights away from reaching Silver status. Once you reach Silver, you’ll be entitled to a welcome drink whenever you stay at an eligible Accor property, so hopefully there’s a little more value in the programme for you as you continue travelling with us and across Accor. Thank you again for your feedback, Hamish. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona again soon. Kind regards, Lewis Front Office Manager

Dear Chris, Thank you for taking the time to share your lovely feedback following your recent stay with us. It’s great to hear that you had a comfortable stay and found the check-in process easy, with our team being friendly and helpful throughout your visit. It’s also fantastic to see the consistent 90/100 ratings across your booking, arrival, accommodation, cleanliness, our team and departure, along with your 9/10 recommendation score. Thank you as well for choosing to stay with us as an ALL Gold member. We genuinely appreciate your loyalty and choosing ibis Styles Mt Isa Verona. Thank you again for your feedback, Chris. We hope to have the pleasure of welcoming you back to Mt Isa again soon. Kind regards, Lewis Front Office Manager

Dear Wendy, Thank you for taking the time to share your feedback following your recent stay with us. I am genuinely sorry that the room experience fell so far short of what we would want for you. Having to move rooms after a couple of nights due to an unpleasant bathroom smell, along with experiencing poor water pressure in the shower, would understandably have been frustrating, particularly during a business stay. I am, however, very pleased to see that you rated our team 100/100. Knowing that the service you received from our team was excellent is something I am particularly proud of. We have been working very hard to build a strong team here at ibis Styles Mt Isa Verona, and we are really ramping up our efforts across the property to improve the overall guest experience. I’m glad that some of that effort was reflected in the service you received. We are also very appreciative that 54 Reasons used our function room for their events and that you have an office here in Mt Isa. We genuinely value the trust that local businesses place in us when they choose to accommodate their people with us, and we want to make sure that trust is well placed. Your comments regarding the bathroom smell and shower pressure are particularly useful. We are actively upgrading showerheads throughout the property and making steady improvements to our rooms and facilities, so your feedback is very relevant to the work we are currently undertaking. I hope that we can repay the faith and trust you have placed in us and have the opportunity to welcome you back whenever you are next in Mt Isa. If you are planning another stay with us, please feel free to reach out to me directly beforehand. I would be more than happy to personally assist with your booking and ensure we do everything we can to make your next stay a much better experience. Thank you again for your feedback, Wendy, and for recognising the efforts of our team despite the issues you experienced with the room. Kind regards, Lewis Front Office Manager

Dear Gareth, Thank you for taking the time to share your detailed feedback following your recent stay with us. It was a pleasure to welcome you on arrival and assist with a few of the practicalities during your stay, so I’m pleased to see that you rated both your arrival and our team 100/100. I’ll certainly pass that recognition on to the team. I’m sorry, however, that the condition of your room did not meet the standard we aim to provide. Your comments regarding the room’s presentation, cleanliness, furnishings and shower pressure are all valuable, and I will ensure they are followed up with the relevant teams. We are actively making steady improvements across the property, including upgrading showerheads and continuing to improve our rooms and facilities. I also appreciate your comments regarding the rate you paid and understand the importance of providing an experience that represents good value. As an ALL Silver member, we genuinely appreciate your loyalty, and I’m sorry this stay did not reflect the experience we want to provide. Thank you again for your honest feedback, Gareth. I hope we have the opportunity to welcome you back in the future and show you some of the improvements we are making. Kind regards, Lewis Front Office Manager

Dear Carrie, Thank you for taking the time to share your lovely feedback following your recent stay with us. It’s always a pleasure to welcome you back to ibis Styles Mt Isa Verona, so it’s wonderful to hear that you enjoyed another comfortable stay with us. I’m particularly pleased that you enjoyed the great bed in Room 360 and the extra space in the room. It’s lovely to know that the larger room made your stay that little bit more comfortable. Those are our Superior Rooms, and they can be requested at the time of booking, subject to availability. I’ll certainly keep in mind that you enjoyed the extra space for your future stays with us. It’s also fantastic to see the consistent 90/100 ratings across your stay, including your accommodation, cleanliness, breakfast, our team and sustainability efforts. As one of our very regular guests, as well as an ALL Classic member, we genuinely appreciate your continued loyalty and the fact that you continue to choose to stay with us. Your loyalty certainly doesn’t go unnoticed, and it’s always lovely seeing you back at the hotel. Thank you again for your continued support and for taking the time to share your feedback, Carrie. We look forward to welcoming you back again on your next visit. Kind regards, Lewis Front Office Manager

Dear Ryan, Thank you for taking the time to share your detailed feedback following your recent stay with us. It’s great to hear that you found the hotel clean, comfortable and centrally located, and that you continue to see ibis Styles as your preferred option when staying in Mt Isa. Your comments about our team are particularly appreciated, and I’m glad your arrival and check-in were a positive experience. I believe the “German fellow” you mentioned at reception may have been me! I’m actually English, although I apparently have a slightly atypical accent that has caused many people to wonder where I’m from. I’ve even had someone tell me that my English is very good before — which I certainly hope so, as I can’t speak any other language! In any case, I’m very glad to hear you were happy with the service you received. Thank you also for taking the time to provide such specific feedback about your room and facilities. Your comments regarding the glassware, the positioning of the reusable water bottle, the space around the desk and chair, and the availability of minibar drinks are all appreciated. We’re continually looking at the practicalities of the guest experience, so these are useful observations for us to consider. I also appreciate your comments regarding the WiFi speed and the restaurant and bar operating hours. I understand that when you’ve had a long day working, sometimes you just want to be able to grab a drink and relax without having to look elsewhere. Thank you as well for choosing to stay with us as an ALL Classic member. I’m also glad we were able to sign you up during your stay. That welcome drink you received as part of joining ALL is a small bonus, but it can certainly add up fast — in this example, the welcome drink is the value of approximately 10 nights’ stay. Once you reach Silver status, the welcome drink becomes an ongoing benefit, with one offered during every eligible stay while you maintain Silver status. We genuinely appreciate your continued business and are pleased that, despite some of the frustrations you mentioned, you still consider ibis Styles the best option in Mt Isa. Thank you again for your feedback, Ryan. We hope to continue providing you with a clean, comfortable and welcoming place to stay whenever work brings you to Mt Isa. Kind regards, Lewis Front Office Manager

Dear Elizabeth, Thank you for taking the time to share your lovely feedback following your recent stay with us. After 14 days of work, I can certainly understand why having a quiet and comfortable room, along with a clean, warm shower, would be such a welcome end to your time away. It’s wonderful to hear that we were able to provide you with a comfortable place to relax and recharge. It’s also great to see the strong ratings across your stay, particularly the 100/100 for our WiFi and 90/100 for your accommodation, cleanliness and our team. Thank you as well for choosing to stay with us as an ALL-Classic member. We genuinely appreciate your loyalty and choosing ibis Styles Mt Isa Verona. Thank you again for your feedback, Elizabeth. We hope to have the pleasure of welcoming you back again after your next stint of work. Kind regards, Lewis Front Office Manager

Dear Caron, Thank you for taking the time to share your feedback following your recent stay with us. It’s wonderful to hear that you found your stay comfortable and convenient, and I’m particularly pleased to see your kind comments about our leadership team and the effort we put into making our guests feel comfortable. It genuinely means a lot to know that this came through during your stay. Thank you also for your kind mention of me personally. It was a pleasure to assist you, as always, and I’m very glad to know that you felt well looked after during your time with us. I’ll also be sure to share your feedback with the wider team. I’m pleased to see the 100/100 ratings for our team, departure and WiFi, and it’s great to hear that you enjoyed having the natural sunlight in your room. It’s a simple detail, but we’ll certainly keep that in mind when considering room preferences for your future stays with us. Thank you as well for your feedback regarding our sustainability initiatives. We are continuing to look at ways we can improve our efforts while also making sure these initiatives provide meaningful value for our guests. As one of our regular guests and an AL -Silver member, we genuinely appreciate your continued loyalty and the fact that you continue to choose to stay with us. Your loyalty certainly doesn’t go unnoticed. It was also lovely to see you again, and I hope you’re feeling much better now after being a little unwell during your previous visit. Thank you again for your kind feedback and for recognising the efforts of our team. We always enjoy welcoming you to ibis Styles Mt Isa Verona and look forward to seeing you again on your next visit. Kind regards, Lewis Front Office Manager