ibis Styles Mt Isa Verona 3.5 stars

Dear Wade Thank you for taking the time to share your feedback following your stay at Ibis Styles Mount Isa. We’re pleased to hear you found our location convenient and the hotel clean. It’s also great to know that overall, you had a good stay with us. We do appreciate your comment regarding the parking gate access. We understand how this may have been an inconvenience, and we’ll certainly take your feedback on board as we continue to improve our guest experience. Thank you again for your review and for choosing to stay with us. We hope to welcome you and your family back again in the future. Warm regards Tony Pallotta Relief General Manager

Dear Mr & Mrs Thank you very much for taking the time to share your detailed feedback. We\'re pleased to hear that you found our location convenient and the room itself to your satisfaction. However, we’re genuinely sorry to learn that several aspects of your stay did not meet your expectations. We sincerely regret the initial room view did not provide the comfort you were hoping for. While we do offer upgraded rooms with enhanced views, we understand how disappointing it can be to arrive and feel the need to pay extra for a more pleasant outlook. We appreciate your suggestion to better clarify room features at the time of booking and will review how this information is presented. Regarding parking, we acknowledge your frustration. While we do have public street parking nearby, we understand that the two-hour limit may not suit all guests, and we will ensure our descriptions clearly reflect that the secure on-site parking is a paid service. We’re also sorry to hear our breakfast offering did not meet your expectations. We aim to provide a fresh and satisfying start to the day, and your feedback will be shared directly with our culinary team for improvement. We will also review how breakfast is described online to ensure it accurately reflects the experience. Finally, your comments about the reception experience are noted, and we will continue to work with our front desk team to ensure every guest is greeted warmly and made to feel valued. We truly value your loyalty as an ALL Classic member, and your constructive comments help us improve. We hope you might consider giving us another opportunity to provide a more seamless and enjoyable experience in the future. Warm regards Tony Pallotta Relief General Manager

Dear Caga, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your kind words about our team — it’s wonderful to hear that the staff were lovely and accommodating, especially in helping you find a room that better suited your needs. We’re sorry to hear that aspects of the accommodation and cleanliness did not meet your expectations. Your comments regarding the need for room renovations, general upkeep, and the corridor smell have been noted and shared with our management team for review. We are continuously working towards improving the guest experience, and your insights are invaluable in guiding those efforts. Additionally, thank you for your feedback on the Wi-Fi speed. We understand how important a reliable connection is, and we’ll be looking into ways to enhance this service. It’s great to know your check-in and check-out experiences were seamless, and we’re especially grateful for your recognition of our team members on duty during your stay on 5th April — we’ll be sure to pass your compliments on to them. As a valued ALL – Accor Live Limitless member and Accor Vacation Club member, your loyalty means a great deal to us. We hope to welcome you back in the future and provide you with a much-improved experience. Warm regards Tony Pallotta Relief General Manager

Dear Ms. M., Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet expectations and fell short of the standards we strive to uphold. Your feedback regarding the cleanliness and condition of the room is deeply concerning. Please rest assured that this is not reflective of the experience we aim to provide our guests. We are especially sorry for the issues you encountered, including the dust, marked walls, exposed wires, and other cleanliness concerns you mentioned. This is unacceptable, and we understand how disappointing and frustrating this must have been for you, especially during a business trip. We appreciate you bringing these matters to our attention and for offering to send photos to help us investigate further. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. Additionally, we will be conducting a thorough inspection of the room and the surrounding areas to ensure no similar issues are present. While we understand your current impression of our hotel, we would welcome the opportunity to regain your trust and offer you the stay you deserve. If you would be open to it, our Guest Relations Manager would be happy to speak with you directly to further understand your concerns and discuss how we might make this right. Once again, we are truly sorry for the experience you had and thank you for your candid feedback—it is invaluable in helping us improve. Warm regards Tony Pallotta Relief General Manager

Hey James, Thank you so much for taking the time to share your thoughtful feedback. We’re thrilled to hear that you had a comfortable stay with us at ibis Styles Mt Isa Verona and that our team, especially Cello and the GC team, made a positive impression. We\'ll be sure to pass on your kind words to them – they’ll be delighted to know they contributed to your satisfaction. It\'s great to know you enjoyed the restaurant and felt well taken care of during your stay. We also truly appreciate your honest feedback regarding breakfast – it’s helpful insights like yours that allow us to continually improve, and we’ll be reviewing this with our team to enhance the experience. As a valued Platinum ALL member, your loyalty means a great deal to us, and we’re glad we could be your \"home away from home\" during your business trip. See you next time! Warm regards Tony Pallotta Relief General Manager