ibis Styles Mt Isa Verona 3.5 stars

Customer review rating (ALL Rating) 4.2/5 350 reviews

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Cnr Rodeo Dr and Camooweal St, PO Box 782, 4825 MOUNT ISA, Australia

Description

Hotel extras

Alongside its convenient features and facilities, ibis Styles Mount Isa Verona also offers guests a range of services, which include FREE WIFI access throughout the hotel, business services and modern event spaces.

Our accommodation(s)

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Room 1

Hotel location

ibis Styles Mt Isa Verona

Cnr Rodeo Dr and Camooweal St, PO Box 782
4825 MOUNT ISA
Australia

GPS:-20.726526, 139.493103

Telephone
Fax +61 7 4743 8715

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Giuseppe's Cantina

Italian inspired, animated food and drinks at its best! The menu presents a fresh take on classic Italian fare and combines traditional skills with modern ingenuity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  350 reviews

Customer review rating 4.5/5

Steven B. Business - Confirmed reviews ALL

Dear Steven, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you’re enjoying your stay and that you’ve found our location and service to be to your satisfaction. It’s fantastic to see such consistently positive ratings across all areas of your experience. We also sincerely appreciate your loyalty as an ALL Platinum member. Your continued support means a great deal to us, and we’re very pleased that you’re enjoying your time at ibis Styles Mt Isa Verona. Thank you again for your feedback. We look forward to welcoming you back again in the future and continuing to provide you with a great experience. Kind regards, Lewis Front Office Manager

Customer review rating 4.0/5

Lauren G. Business - Confirmed reviews ALL

Dear Lauren, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you had a lovely and comfortable stay and that you found your overall experience excellent. I also appreciate your feedback regarding breakfast. Your suggestion of having additional hot options such as eggs and bacon, along with more vegetables, is certainly noted. We are always looking at ways to improve and provide a better experience for our guests. Thank you again for your feedback, Lauren. We hope to have the pleasure of welcoming you back to ibis Styles Mt Isa Verona on your next visit. Kind regards, Lewis Front Office Manager

Customer review rating 5.0/5

Michael M. Business - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you enjoyed the comfortable bed and pillows, as well as our friendly team and convenient location. It’s fantastic to see that every aspect of your stay received a 10/10 rating. We’re especially pleased to hear that you’ll be staying with us again whenever you’re next in Mt Isa. We truly appreciate your choosing ibis Styles Mt Isa Verona and look forward to welcoming you back. Thank you again for your kind feedback, Michael. Kind regards, Lewis Front Office Manager

Customer review rating 0.5/5

Lucas H. Business - Confirmed reviews ALL

Dear Lucas, Thank you for taking the time to provide your feedback, and for taking my call earlier today. While our conversation was brief, I wanted to personally acknowledge your concerns, address this serious matter and provide some context around your stay. I am deeply sorry for the experience your staff member had while staying with us. I believe we fell short in our response to the situation at the time, and I want to ensure we take the appropriate steps to address what happened and learn from it. With regard to the room, the Standard Queen room provided was the same room type that had been booked. The preference for a particular location, facing the mines, was advised after check-in. While we always do our best to accommodate room-location preferences, these are subject to availability and cannot be guaranteed. Most importantly, I want to sincerely apologise for what happened with your staff member's room. Another guest being provided access to an occupied room is completely unacceptable, particularly where this resulted in another guest entering your female staff member's occupied room. I completely understand why this would have been distressing and would have undermined her sense of privacy and security. It was a serious failure on our part and, quite simply, should not have happened. We have since investigated the incident internally to understand exactly how it occurred and have reinforced the appropriate procedures around key issuance and guest verification. I take this matter seriously and am personally accountable for ensuring the lessons from this incident are followed through with the team. If there is anything further we can do following this experience, or anything you feel would assist us in addressing your concerns, please do not hesitate to contact me directly. I would be more than happy to assist personally. Should you or your team stay with us again in Mt Isa, I would be very happy to personally oversee your reservation and stay. We would genuinely welcome the opportunity to provide the level of service, care and security that our guests should expect from us and, hopefully, restore your confidence in ibis Styles Mt Isa Verona. Warm regards, Lewis Front Office Manager ibis Styles Mt Isa Verona

Customer review rating 3.5/5

Majid G. Business - Confirmed reviews ALL

Dear Majid, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found your stay satisfactory overall and that our team, arrival and departure met your expectations. I’m sorry, however, that the lack of bottled water in the room was a disappointment. We appreciate you bringing this to our attention, particularly as this is something you have come to expect when staying at other properties. We will take your feedback on board as we continue to look at ways to improve the overall guest experience and ensure we are meeting the expectations of our guests. Thank you again for your feedback, Majid. We hope to have the opportunity to welcome you back to ibis Styles Mt Isa Verona on your next visit. Kind regards, Lewis Front Office Manager

Other web-users rate our hotel

  • 83 reviews 9.2/10 Location
  • 186 reviews 6/10 Room
  • 158 reviews 8.3/10 Service
  • 73 reviews 5.7/10 Cleanliness
  • 71 reviews 7.2/10 Food
  • 36 reviews 2.1/10 Value
  • 35 reviews 4/10 Breakfast
  • 31 reviews 3.4/10 Amenities

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