Sofitel Strasbourg Grande Île 5 星

客户意见评级 (ALL 评级) 4.2/5 1,872 评论

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4 place Saint Pierre le Jeune, 67000 斯特拉斯堡, 法国

描述

酒店其他优惠

  • 位于中心区，便于观光和购物

  • 在斯特拉斯堡索菲特酒店的圣诞市场感受神奇的魔力

  • 300 平方米的都市葡萄园，在冬季会改造成滑冰场

  • 会议区拥有充足的自然采光，并且可以看到圣皮埃尔勒让教堂景观

  • 私人停车场，提供待客泊车服务

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酒店位置

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 斯特拉斯堡
法国

GPS:48.585184, 7.746356

电话
传真 +33 3 88 15 49 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LA BRASSERIE SOFITEL

Brasserie 提供不间断服务，您可以在这里享用主厨 Mathieu Klein 精心烹制的标志性法式美食。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,872 评论

TripAdvisor 评级  4.2/5  2,175 评论

A huge disappointment

Tripadvisor 评级 2.0/5

Zsuzsanna622 经 TripAdvisor 认证的评论

I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that. My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful! - Tired looking, scratched and worn woodwork - old, ugly furniture - A crappy, uncomfortable little sofa - Nothing on the walls, no decor to make the room seem homey and inviting - Old, ugly carpet - Poor lighting - No cushions - Bathroom is tiny but even so there is room for what’s missing: - Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door - NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry? - Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet - Bathroom fan doesn’t work - Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough. Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them. When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels. Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.

Dear Guest, Thank you for sharing your experience at Sofitel Strasbourg Grande Île. I’m truly sorry your stay did not meet your expectations, especially as a valued Accor member. I understand your concerns regarding your room and the breakfast service. Please be assured your comments will be reviewed with our teams to help us improve. I also apologize that your Gold status was not acknowledged upon arrival, as we strive to recognize our loyal guests. Your feedback is very important to us, and I hope we can welcome you back to provide the exceptional stay you expect. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas time in Strasbourg

Tripadvisor 评级 5.0/5

XavierK807 经 TripAdvisor 认证的评论

As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….

Dear Guest, Thank you so much for sharing your wonderful experience with us. We are truly honored by your loyalty over the past 30 years and are delighted to hear that your stay with us was as enjoyable as always. It’s great to know that our concierge, reception team, and the staff during breakfast made you feel so well taken care of, and that your room and the overall experience met your expectations. Your kind words are the best reward for our teams, who strive every day to make each guest feel welcome and comfortable. We look forward to welcoming you back soon for another memorable stay at Sofitel Strasbourg. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Top location, friendly service

Tripadvisor 评级 5.0/5

Craig0 经 TripAdvisor 认证的评论

After reading some of the previous negative reviews, I thought this hotel was going to a fleabitten, rundown dive. I needn't have worried! Sure, the hotel is a bit on the older side, but so what, not all hotels can be sparkly and new. Check in was efficient and friendly, with a good description of the town and a map provided (my favourite!). The arrangement to use the in room fridge was a bit weird though, you have to pay a 100 Euro deposit per night to be able to open the fridge.....I couldn't quite understand this. First world problem though. Rooms were a good standard, and the connecting arrangement works well (we had 2 rooms). Breakfast is pretty decent, they make a nice omelette and there's a good selection of hot and cold foods. Bar was quite impressive, a wide selection of champagnes on ice, with friendly bar service. I think best of all is the location of this hotel, walking distance to everything, and less than a 10 minute walk to the cathedral. Plus a 3 minute walk to Primark if you're in the market for a bargain! Happy to stay here again.

Dear Guest, Thank you for taking the time to share your positive experience at Sofitel Strasbourg Grande Île. We are delighted to hear that you appreciated our central location, friendly service, and the amenities we offer, including our breakfast selection and bar. We would like to clarify your comment regarding the deposit: it is in place to ensure a smooth and seamless check-out process, allowing all services used during your stay to be conveniently charged directly to your room. This helps us provide a more comfortable and efficient experience for our guests. We are also pleased to know that the room arrangement met your expectations. Providing a welcoming and enjoyable stay remains our priority, and we truly appreciate your feedback. We look forward to welcoming you back again soon. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Great location and service, but the hotel looks its age

Tripadvisor 评级 4.0/5

Mark C 经 TripAdvisor 认证的评论

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. Pros: - The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city. - The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails. - Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter. - We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. Cons: - For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly. - The rooms are pretty small for the price.

Bonjour, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our fantastic location, the superb service, and the experiences at the Sofitel Brasserie. It’s wonderful to know that the check-in process, the bartender’s creativity with mocktails, the quality of the bed, and our winter ice rink contributed to a memorable stay. We appreciate your comments regarding the room size and décor. Your feedback helps us continuously evaluate improvements while maintaining the charm and heritage of our hotel. We look forward to welcoming you back to the Sofitel Strasbourg Grande Île for another enjoyable experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas Market Stay

Tripadvisor 评级 1.0/5

Fearless02356097013 经 TripAdvisor 认证的评论

This hotel is set in a perfect location and the employees who work there are wonderful. The issue with this hotel is the rooms. They are small. Carpet is worn and dust and mold on vents. This is not a 5 star hotel and you pay quite a bit of money to stay here.

Bonjour, Thank you for sharing your feedback. We are delighted that you enjoyed our location and the service provided by our team. We would like to assure you that cleanliness is a top priority at our hotel, and our rooms are thoroughly cleaned and maintained daily. We appreciate your comments regarding the room size and décor, and your feedback will be shared with our team as we continue to enhance the guest experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

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其他网络用户评价我们的酒店

  • 604 评论 9.5/10 位置
  • 925 评论 4.6/10 房间
  • 1,319 评论 9.1/10 服务
  • 6 评论 8.3/10 上网
  • 454 评论 4.6/10 氛围
  • 326 评论 7.1/10 早餐
  • 296 评论 3.3/10 清洁度
  • 273 评论 4.2/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。