Sofitel Strasbourg Grande Île 5 星

客户意见评级 (ALL 评级) 4.2/5 1,845 评论

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Sofitel Strasbourg Grande Île - Image 1
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4 place Saint Pierre le Jeune, 67000 斯特拉斯堡, 法国

描述

酒店其他优惠

  • 位于中心区，便于观光和购物

  • 在斯特拉斯堡索菲特酒店的圣诞市场感受神奇的魔力

  • 300 平方米的都市葡萄园，在冬季会改造成滑冰场

  • 会议区拥有充足的自然采光，并且可以看到圣皮埃尔勒让教堂景观

  • 私人停车场，提供待客泊车服务

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酒店位置

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 斯特拉斯堡
法国

GPS:48.585184, 7.746356

电话
传真 +33 3 88 15 49 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LA BRASSERIE SOFITEL

Brasserie 提供不间断服务，您可以在这里享用主厨 Mathieu Klein 精心烹制的标志性法式美食。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,845 评论

TripAdvisor 评级  4.2/5  2,171 评论

卓越奖 2024

Great location and service, but the hotel looks its age

Tripadvisor 评级 4.0/5

Mark C 经 TripAdvisor 认证的评论

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. Pros: - The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city. - The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails. - Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter. - We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. Cons: - For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly. - The rooms are pretty small for the price.

Bonjour, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our fantastic location, the superb service, and the experiences at the Sofitel Brasserie. It’s wonderful to know that the check-in process, the bartender’s creativity with mocktails, the quality of the bed, and our winter ice rink contributed to a memorable stay. We appreciate your comments regarding the room size and décor. Your feedback helps us continuously evaluate improvements while maintaining the charm and heritage of our hotel. We look forward to welcoming you back to the Sofitel Strasbourg Grande Île for another enjoyable experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas Market Stay

Tripadvisor 评级 1.0/5

Fearless02356097013 经 TripAdvisor 认证的评论

This hotel is set in a perfect location and the employees who work there are wonderful. The issue with this hotel is the rooms. They are small. Carpet is worn and dust and mold on vents. This is not a 5 star hotel and you pay quite a bit of money to stay here.

Bonjour, Thank you for sharing your feedback. We are delighted that you enjoyed our location and the service provided by our team. We would like to assure you that cleanliness is a top priority at our hotel, and our rooms are thoroughly cleaned and maintained daily. We appreciate your comments regarding the room size and décor, and your feedback will be shared with our team as we continue to enhance the guest experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Bad customer service

Tripadvisor 评级 1.0/5

Sandra C 经 TripAdvisor 认证的评论

This hotel is very dangerous for anyone who is staying there. The bath tub is slippery and no mat. Any elderly or individual can slip or fall and end up in the hospital. In addition, services are extremely slow for calling the taxi and sending up items. We already requested a number of items to be sent to our room online before we arrive. It was NOT done and we asked the receptionist “How long it would take?” He said “ it takes a couple of hours.” Last but not least they turned off the air conditioning in the winter and we had to open the windows for cool air. However, it’s extremely noisy as there were people below or next to the hotel shouting & talking so loud. This made our sleep rather difficult to sleep for the 3 nights. We had to move out this hotel asap and we left for good!

Dear [Guest Name], Thank you for your feedback. We are very sorry that your stay did not meet your expectations and regret the difficulties you experienced. Please be assured that your comments have been shared with our team to help us improve our services. Kind regards, Beatrice Aouadi Directrice Expérience Client & Duty

Expensive and not as luxurious as it pretends to be

Tripadvisor 评级 2.0/5

Europeantraveller12 经 TripAdvisor 认证的评论

Poorly equipped fitness center (just a few appliances - no elliptical), old fashioned shower and cold temperatures in the meeting rooms (I was freezing). Disappointing

Cher Client, Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes. Concernant la salle de sport, nous disposons d’équipements Technogym modernes et régulièrement entretenus, incluant plusieurs appareils de cardio et de musculation. Nous prenons également note de vos remarques sur les douches et la température des salles de réunion afin d’améliorer le confort pour nos prochains clients. Votre retour est précieux et nous espérons avoir l’occasion de vous accueillir à nouveau pour vous offrir une expérience pleinement satisfaisante. Cordialement, Beatrice Aouadi Directrice Expérience Client & Duty

Felt like a 3 star hotel…

Tripadvisor 评级 1.0/5

Michael W 经 TripAdvisor 认证的评论

Staff were nice and housekeeping was great (very clean), this review is about the condition of the hotel. The hotel definitely doesn’t feel luxurious like many Sofitels are; dated & run down, musty/damp room smell that doesn’t go away, a lot of ambient HVAC background noise. Won’t be booking Sofitel by default again for a while.

Dear Guest, Thank you for your feedback. We are glad to read you appreciated our staff and housekeeping. I have also sent you a personal email regarding your stay and hope we can find a way to make things right and welcome you back in the future. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty beatrice.aouadi@sofitel.com

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其他网络用户评价我们的酒店

  • 594 评论 9.5/10 位置
  • 904 评论 4.7/10 房间
  • 1,296 评论 9.2/10 服务
  • 6 评论 8.8/10 上网
  • 433 评论 4.8/10 氛围
  • 320 评论 7.5/10 早餐
  • 287 评论 3.6/10 清洁度
  • 264 评论 4.4/10 设施

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