メルキュールホテルベルリンシティヴェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 673 件のレビュー

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Ohmstrasse 4-6, 13629 ベルリン, ドイツ

説明

ホテルのその他の情報

  • 快適な119室の客室

  • 自然光が入る地上階の8室のミーティングルームとイベントルーム

  • 冷たいお飲み物、特製コーヒー、軽食、アイスクリームをご用意しております。

  • 屋外プールのある美しい静かなテラス

  • 公共交通機関、BER空港、高速道路へのアクセス良好

当ホテルの客室

ホテル所在地

メルキュールホテルベルリンシティヴェスト

Ohmstrasse 4-6
13629 ベルリン
ドイツ

GPS:52.536032, 13.273297

電話番号
ファックス +49 30 3819403

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

WEINLOUNGE

レストランは現在休業です。ご了承ください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  673 件のレビュー

トリップアドバイザーの評価  4.0/5  697 件のレビュー

2024エクセレンス認証

Really Nice staff

トリップアドバイザーの評価 5.0/5

Sofus S トリップアドバイザー認証口コミ

The hotel was better than i thought. The pool was extremly Nice and The staff too. The food was so delicios and The rooms were Nice and clean and The bed was comfortable. would defendly recomment:) Free parking just outside hotel - also The possebility of charging e-car

Dear guest, Thank you very much for your very good review. We are delighted that you were completely satisfied with us. We will pass on your praise for our staff and our establishment to all colleagues. We wish you all the best. See you next time again. :-) :-) best wishes from Berlin

Worst hotel I’ve ever seen

トリップアドバイザーの評価 1.0/5

sdr1690 Solo travel - トリップアドバイザー認証口コミ

Pure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now. Arrived to find every single bit of glass at the front of the hotel smashed, we were told it had been like that for one month, that says absolutely everything you need to know. Avoid at all costs

Dear sdr1690, We are very sorry that you were not satisfied with our service. We would like to apologize for any inconvenience caused. In general, however, we prefer to speak to you in person. Dissatisfaction can usually be resolved. Next time, speak to the staff on site. We will be happy to help you. We wish you all the best. best wishes from Berlin

good hotel

トリップアドバイザーの評価 3.0/5

eirecoretraveller トリップアドバイザー認証口コミ

stayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an issue with the room safe immediately after notifying them about the issue (just needed new batteries). didn't eat there because the bar and restaurant was closed for the weekend for some reason, but there is a fridge in the lobby and snacks, so we could enjoy them at the small outdoor pool area. room was fine, even had a small balcony, dead handy for the nitecap and last cigarette of the night. good value for money, would stay again for sure.

Dear guest, thank you very much for your wonderful rating and your detailed comments. We always strive to ensure our guests have a great stay. See you soon. :-) Kind regards.

Worst customer service

トリップアドバイザーの評価 1.0/5

waynewD8795RX トリップアドバイザー認証口コミ

Worst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we cannot do anything. I find this disgusting that they cannot have some decency to look into this further.

Dear Waynew, we are deeply shocked by your review, even though you were not at the hotel. You have booked a rate that cannot be changed or canceled free of charge. We discussed this with you as well. When booking, you can decide at any time in advance which rate and conditions you would like to book. There are different prices and conditions. In our modern times, all companies work with it, for example car rental companies or airlines. We would like to ask you to refrain from making such comments. It was your free decision and we can assure you, that you will be a good host. Best regards from Berlin

Overall OK stay. A good average.

トリップアドバイザーの評価 3.0/5

Rihaala トリップアドバイザー認証口コミ

Being close to a metro stop, parking, and price were our main drivers to choose this hotel, and it lived up to all of them. Additionally, the staff was very nice and service oriented. The facilities themselves did though appear somewhat aged carpet at the room entrance was bulging, and bathroom light came on in 3 different tempi, as the mirror light was old. The one big turn-off was though that there was staining on the wall next to the toilet, which made the bathroom seem uncleaned, which there was no other indication for. Additionally, and old pet-peave of mine. We are the type of guests, who are happy to re-use our towels for more than one day. So, we always hang up the towels, but coming back into the room we are not able to see, whether our towels were replaced, beause they are neatly folded. -How does that align with the policy of not changing the towels?

Dear guest, thank you very much for your positive rating and your kind feedback. Please be assured that we have immediately contacted external housekeeping. The foreman sensitized the employees. We thank you for your valuable information, this is the only way we can continually improve our service. We wish you all the best and look forward to welcoming you again. Warm greetings from Berlin.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 571 件のレビュー 8.7/10 ロケーション
  • 981 件のレビュー 4.1/10 客室
  • 753 件のレビュー 8.7/10 サービス
  • 44 件のレビュー 3.8/10 インターネット
  • 529 件のレビュー 3.3/10 清潔さ
  • 462 件のレビュー 8/10 朝食
  • 408 件のレビュー 4.5/10 快適さ
  • 337 件のレビュー 2.9/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。