Novotel Antwerpen 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 521

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Luithagen Haven 6, 2030 Антверпен, Бельгия

Описание

Особенности отеля

  • Недавно обновленные номера, холл, бар и конференц-залы

  • Расположен недалеко от зоны пониженных выбросов, легко добраться на общественном транспорте.

  • Американский завтрак — шведский стол, бар и пивной ресторан Foodsquare, конференц-залы

  • WIFI, парковка, открытый бассейн и фитнес — бесплатно

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Расположение отеля

Novotel Antwerpen

Luithagen Haven 6
2030 Антверпен
Бельгия

GPS:51.267251, 4.400705

Телефон
Факс +32 3 541 70 93

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

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Рейтинг ALL  3.9/5  Отзывов: 521

Рейтинг TripAdvisor  3.5/5  Отзывов: 732

No restaurant or bar on a Sunday

Примечание: Tripadvisor 2.0/5

Sparklejellybean Реальные отзывы TripAdvisor

We have stayed in many Novotels before and have found that standards in each hotel are not similar.This Novotel is on an industrial park and without a car your are isolated.The rooms are ok however, the cleaning needs to be more thorough.Toothpaste marks all over the wall by the sink in both rooms.Mirrors on the bathroom doors dirty.No proper mattress protector just a sheet that did not fully cover the mattress then another sheet that didn’t fit well placed loosely on top.In addition,having the cleaner knock on the door at 8am is a first!No restaurant or bar on a Sunday is also a first for us.We we’re shocked and surprised as it is so inhospitable . Only positives are the pool and the staff are friendly.However, it was shocking to note that only member of staff was on duty in the whole hotel.She was very helpful but this Novotel is definitely cutting corners.

Dear Guest, Thank you for your feedback. We are glad that you found your room satisfactory and we aim to provide a comfortable experience for our guests. However, we are sorry that your stay did not fully meet your expectations. While our restaurant and bar services are indeed limited on Sundays, snacks are available 24 hours for our guests' convenience. Regarding the location, we are situated near the harbour and offer a unique garden terrace with an outdoor swimming pool, providing a tranquil escape despite our proximity to the industrial park. We understand that without a car, transportation can be challenging, but we are just a short drive from the Antwerp city centre with a tram stop nearby for easier access. Moreover, we acknowledge the importance of cleanliness and apologise for any oversight. Our housekeeping team is dedicated to maintaining high standards, and we welcome guests to inform us of any deficiencies so we can address them promptly. Concerning the timing of our cleaning services, we strive to ensure that they are conducted at convenient times for our guests and regret any disturbance caused. Nonetheless, we are glad to hear that the pool was a highlight of your stay. Our outdoor swimming pool is a cherished feature among guests, open during the summer for everyone's enjoyment. We are committed to providing a welcoming and accommodating service, and we are immensely thankful for your kind words about our team. We certainly hope that we can welcome you back again. Best regards, Marc Martens, General Manager

Room is fine but location awful

Примечание: Tripadvisor 2.0/5

Compass43913813365 Деловые путешественники - Реальные отзывы TripAdvisor

The staff were kind and helpful and the room clean and comfortable. But the location only works if you have a car. Surroundings are grim and getting there from central Antwerp was pure hell. The error was made by my travel agent so I do not fault Novotel. Only upside was nearby Hechi restaurant the only eatery within many kilometers which offers a fixed price buffet that is very good if you are very hungry.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and comfortable and our staff kind and helpful. Our team takes pride in providing excellent service and it's heartening to know this was evident during your stay. We understand that our location posed a challenge for you without a car, and we appreciate your feedback on this matter. It's important to us to ensure all our guests have a pleasant experience, and we're glad you enjoyed the convenience of the nearby Hechi restaurant. For future visits, please note we are just a short drive from Antwerp city centre and have a tram stop nearby, offering a 20-minute journey to the city. We hope to welcome you back on another stay. Best wishes, Marc Martens, General Manager

Tired Hotel

Примечание: Tripadvisor 2.0/5

Matt D Семьи - Реальные отзывы TripAdvisor

Out of the city a fair way. Old and tired and in need of a renovation. Booked for 2 adults and 2 teenagers and room was way too small and one of the teens had to sleep on the floor as fold out bed was a single. Staff were good and parking was free. Restaurant wouldn’t give me a proper knife and fork to take back to my room as I might steal it…..

Dear Matt, We thank you for taking the time to send us your feedback. We're glad to hear that you found our staff accommodating and that the complimentary parking was a plus for your stay. It's unfortunate to hear that the room size did not meet your expectations, especially with teenagers in tow. Our rooms are designed to accommodate families comfortably, with sofabeds intended primarily for younger children. However, we understand that comfort is paramount, and we regret any inconvenience caused. Regarding the restaurant utensils, our policy aims to ensure all our guests have access to our facilities, and we apologize if this caused any frustration. Our team is always on hand to assist with dining needs within the restaurant. The whole team hope to have the pleasure of seeing you again. Best wishes for the New Year! Marc Martens, General Manager

Terrible beyond limit

Примечание: Tripadvisor 1.0/5

Olumide J Реальные отзывы TripAdvisor

Extremely poor service right from coming inside the reception. Never been to hotel where receptionist will look at you because we are black family she decided to give nasty attitude towards my family. No communication or whatsoever regarding the hotel or how operate the electricity in the hotel. What a racist hotel and nasty behaviour from the receptionist.

Dear Olumide, We appreciate feedback from our guests, however, we absolutely cannot accept your comment. We must respectfully disagree with the characterization of our team as racist. We take great pride in our efforts to ensure a welcoming environment for all guests. In the case of your reservation, there was a discrepancy in the number of expected guests upon your arrival. Our dedicated reception team member made every effort to accommodate you without imposing additional charges, even though this went against our safety protocols. We believe that the actions taken reflect our commitment to providing excellent service to every guest. We kindly request you reconsider your comment, as such serious accusations can have legal implications. Regards, Marc Martens, General Manager

Bed bugs 🐛

Примечание: Tripadvisor 1.0/5

Connector30054736953 Реальные отзывы TripAdvisor

Do not stay here. This hotel has bed bugs! The customer service is appalling. I'm still waiting on my refund! DO NOT STAY HERE!!!!!! 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 THE BEDS ARE ALSO ROCK HARD AND THE PILLOWS ARE FLAT 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 WE WAS PROMISED A REFUND AND NEVER GOT ONE!!!!!!!!

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our hotel's location. However, we are sorry to hear about the issues you encountered during your stay. We take all feedback seriously and have taken note of your concerns regarding the bed and pillows. Our hotel is committed to providing a comfortable stay for all our guests, and we can provide extra blankets upon request to ensure a good night's sleep. Regarding the refund, we understand your frustration and apologize for any inconvenience caused. As you booked your stay through Expedia, the refund process might take longer than expected. We recommend contacting Expedia directly for further assistance on this matter. Concerning the bed bugs issue, we have taken immediate action and had a specialized company inspect our hotel, and they found no evidence of bed bugs. We assure you that maintaining a clean and hygienic environment is our top priority. We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards, Marc Martens, General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 290 Отзывов 7.4/10 Расположение
  • 762 Отзывов 5.3/10 Номер
  • 510 Отзывов 7.7/10 Сервис
  • 19 Отзывов 5.1/10 Интернет
  • 389 Отзывов 5.1/10 Комфорт
  • 319 Отзывов 4.5/10 Чистота
  • 293 Отзывов 6.8/10 Завтрак
  • 203 Отзывов 4.7/10 Еда

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