马赛奥巴涅门诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.6/5 499 评论

保证最优惠房价
马赛奥巴涅门诺富特酒店 - Image 1
马赛奥巴涅门诺富特酒店 - Image 2
马赛奥巴涅门诺富特酒店 - Image 3
马赛奥巴涅门诺富特酒店 - Image 4
184 Avenue de St Menet, 13011 马塞, 法国

描述

酒店其他优惠

  • 便于前往 La Valentine、欧巴涅和 Gémenos - A50 高速公路 5 号出口

  • 安全的大型免费室外停车场

  • 9 间设施齐全的会议室，可容纳 2 到 180 人

  • 设有池畔露台的餐厅

  • 室外游泳池 - 法式滚球球场 - 滚球机 - 桌上足球

我们的客房

酒店位置

马赛奥巴涅门诺富特酒店

184 Avenue de St Menet
13011 马塞
法国

GPS:43.287101, 5.510384

电话
传真 +33 4 91 27 06 74

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOVOTEL CAFE

探索马赛东部欧巴涅门诺富特酒店的餐厅：提供以当地美食为灵感的自制菜肴。田园诗般的环境设有池畔露台，是放松和享受美食的理想去处。尽情享用吧！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.6/5  499 评论

TripAdvisor 评级  3.5/5  694 评论

Disappointing manager

Tripadvisor 评级 1.0/5

alia q 经 TripAdvisor 认证的评论

Dear Gregor I am extremely disappointed with the service that I received in one of the hotels that you are in charge off. The initial incident was not as bad as what happened after. Overall this is not something you expect from such a big and popular establishment like Novotel!!! On the first day of going to the breakfast buffet we saw there were just scrambled eggs (we had no issue with this at all, if this was the only egg product) however we asked the staff and were told we can tell the chef how we would like our eggs and they would make it for us. When asked for two fried eggs, they brought the eggs with the white part completely uncooked. We asked if they could just flip it over and cook it and the staff seemed annoyed and took the eggs away. 10minutes later we got nothing, when we went to enquire the manager apologised, went and spoke to the staff who later came back with 2 burnt eggs and throws them on the table. We were very upset with this service however we did not say anything. The manager then came to our table to ask how was our breakfast, upon telling him, we had a discussion, he apologised and offered a refund for 2 peoples breakfast for one day. When leaving I asked about the refund and he told me booking.com would process this. Upon return I have enquired about the refund and Novotel have fabricated a story and stated they made us eggs three different times after knowing that was not in their service (which is not true) and we were not happy all three times. I am extremely disappointed that you have appointed a manager that not only, does not uphold their promise to a customer but also lies about the story. Extremely shocked to have seen such service from a big chain hotel such as Novotel. The refund is an extremely small price, however it is the principle of what was promised to a customer, should be delivered. I hope to hear a direct response from you to see what will be done about this.

Very average and not the Novotel experience you would expect!

Tripadvisor 评级 2.0/5

lwa3 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice. Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

HOTEL NOVOTEL MARSEILLE EAST - LA VALENTINE

Tripadvisor 评级 1.0/5

tur562 Couples - 经 TripAdvisor 认证的评论

We spent 2 nights August 29 and 30). I have been a Gold Accord member for over 20 years and this is the first time I have faced such a situation. I find it unacceptable not to warn your customers when booking that certain categories of customers are allowed to bathe fully clothed, whether they are men or women. While your hotel is ALLSAFE labeled, how can you ensure that the water is clean, how can you make sure that clothes have not been worn for hours or even days. As much as it shocks me less in the sea, but that is not acceptable in a swimming pool. We were therefore unable to take advantage of your facilities even though we had chosen your hotel for its swimming pool. Was this decision made on your own or is it a group decision?

Old

Tripadvisor 评级 4.0/5

Serge R Friends getaway - 经 TripAdvisor 认证的评论

I like to come back to the Novotel. The building bring back in time is so old. Can you do better TV channels no English? American yes but not English. The Staff are helpful and friendly. Do we will come back? Yes

Good evening Thank you very much for your comment, which we take into account. we will try to improve our chain bouquet, in order to satisfy a lot of English customers Hope to see you again very soon Best regards Manuel PADILLA Duty Manager

Nice enough hotel

Tripadvisor 评级 3.0/5

Kenny B Couples - 经 TripAdvisor 认证的评论

This hotel was booked a little late because of problems with our holiday - however - the service and experience despite this was excellent! The room was nice enough but overall the hotel felt a little dated and in need of modernization, especially the bathroom! The restaurant was of good quality and convenient. This hotel is not near to the center of Marseilles!

Dear Kenny B Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manuel PADILLA Duty Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 90 评论 8.5/10 位置
  • 341 评论 3.7/10 房间
  • 407 评论 8.9/10 服务
  • 170 评论 1.9/10 氛围
  • 150 评论 5.1/10 舒适度
  • 139 评论 3.3/10 清洁度
  • 118 评论 7.2/10 早餐
  • 80 评论 3.3/10 设施

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