Novotel Rouen Sud Zenith Parc Expo 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 499 件のレビュー

Novotel Rouen Sud Zenith Parc Expo - Image 1
Novotel Rouen Sud Zenith Parc Expo - Image 2
Novotel Rouen Sud Zenith Parc Expo - Image 3
Novotel Rouen Sud Zenith Parc Expo - Image 4
Angle Avenue de l'Université, Rue de la Mare Sansoure, 76800 SAINT ETIENNE DU ROUVRAY, France

説明

ホテルのその他の情報

  • Hotel 100% renovated and air-conditioned.

  • "Le Lodge" new restaurant, bar and terrace.

  • Beautiful coworking spaces and new fitness room.

  • Free and secure car park, equipped with paying TESLA charging stations.

  • 5-min walk: Zenith & exhib. center. 20 min TEOR rapid bus: downtown Rouen.

当ホテルの客室

ホテル所在地

Novotel Rouen Sud Zenith Parc Expo

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 SAINT ETIENNE DU ROUVRAY
France

GPS:49.389931, 1.059331

電話番号
ファックス +33 2 32 91 76 86

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

Le Lodge Restaurant

A living space where the warm atmosphere and decor take you through the ages. The fireplace and sofas in the bar offer you a moment of comfort and relaxation. Our terrace welcomes you in the natural setting of the Rouvray forest.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  499 件のレビュー

トリップアドバイザーの評価  3.5/5  17 件のレビュー

A Decent Hotel

トリップアドバイザーの評価 4.0/5

MrsWYN-R Couples - トリップアドバイザー認証口コミ

Stayed at this hotel on a coach tour. Very nice property. Room was a decent size, clean and well maintained. Our room overlooked the wood at the rear of the hotel and was very peaceful. Slept well. Unfortunately, breakfast the first morning was like a riot with two other coaches in at the same time as us. Food was not being replenished when food items ran out, neither was crockery such as bowls and plates. A good choice at the buffet, when it was available. When the other coaches left the experience was much improved and pleasant. A very nice hotel and met our needs.

Dear Madam, Sir, Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud Zenith Parc Expo. It is always a pleasure to receive positive feedback. Also I am sorry that breakfast did not meet our standards; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Amélie QUELENNEC Adjointe de Direction Novotel Rouen Sud Zenith Parc Expo

Disappointed experience

トリップアドバイザーの評価 2.0/5

ClaireA2233 トリップアドバイザー認証口コミ

Breakfast barely warm safe did not work in room, was needed for medication as well as valuables, was offered room change but this was difficult for my friend who has poor mobility, reception refused to give me a feedback form to complete and refused to mend safe due to no technician! Hotel clean and comfortable but did not replemish tea, coffee, milk in room. Not 4 star standard.

Dear Madam, Sir, Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud Zenith Parc Expo. I am sorry that your stay did not meet our standards; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again soon to offer you a better experience. Sincerely, Amélie QUELENNEC Adjointe de Direction Novotel Rouen Sud Zenith Parc Expo

A very good overnight stop

トリップアドバイザーの評価 5.0/5

alelcoate トリップアドバイザー認証口コミ

We were part of a Leger Luxuria coach party on a holiday to Brittany and our overnight stops (inward and outward) were here. Reception staff were excellent and spoke very fluent English (about 50% of our coach party had no French!) Room was good - bar had excellent beers and local cider. We ate in "Le Lodge" on the first night along with a few others from our coach and enjoyed the meals we had. Chatting to others on our coach re the experience meant 29 of the 36 on the trip ate here on the return! One other guest even said it was the best meal she had eaten on the trip. I found the food good but did have some superb fish dishes in Dinan! Overall I'd recommend staying and eating here!

Dear Madam, Sir, Thank you for the great review of our hotel! We are very pleased to receive your compliments. We will certainly share your appreciation with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. We hope to see again very soon ! Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

Feels like a good 3 star hotel

トリップアドバイザーの評価 3.0/5

MLAJF トリップアドバイザー認証口コミ

The hotel star ratings are a peculiar tick list of requirements that can lead to odd ratings. Whilst I am not privy to the Novotel Rouen Sud rating - I suspect that the large reception/lobby area that includes a bar, a 24 hour reception and for France the room size itself - drove the determination of a 4* rating for the hotel. This does not feel like a 4* hotel, it is a nice 3* hotel and should be viewed as such. The hotel is on the outskirts of Rouen and perfect for a pre Calais stop off. This means that it is pretty full of British people. The hotel also houses about 10 Tesla superchargers, when we arrived at about 3pm - these were all full up by the Teslerati none of who appeared to be staying overnight, there is one other EV charger - but in a disabled bay - are you willing to be 'that' person that charges there? On the positives - the reception team are quick and efficient and the rooms fairly easy to get to as there are only 3 floors of rooms, but some are a longer walk than others. The rooms are a decent size - it looks like the standard set up is a double bed and sofa bed, a double room stays like this and a twin room appears to have the sofa bed pulled out (my experience only). There is a kettle in the room for those Brits along with basic tea and coffee (no Nespresso). The bar is pretty nice, though a touch expensive and can be busy, they do serve local beer though, which is nice. The bathroom comes with refillable soaps - which reduces waste. On the negatives - the separate toilet in the rooms is dingy and feels like going to the loo outdoors with the painted pebble-dash on the walls. The air conditioning controls do not appear to be connected to the vents in the room (maybe someone else's room). The hotel looks like it has about 300 rooms and breakfast can take about 100 people inside and out in a sitting - it can get busy there.

Dear Madam, Sir Behiri, Thank you for taking the time to share your experience at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I am also sorry that some aspects did not meet your expectations; please allow me to express my sincerest apologies. With your detailed message (for which I am grateful), I would like to provide some clarifications: In France, to obtain star ratings, hotels must meet certain mandatory and optional criteria to accumulate enough points for classification. It is therefore up to each hotel to offer the amenities and services that meet the legislated classification criteria. Additionally, the criteria and classifications are specific to each country, so requirements may vary from one country to another. Tesla chargers are not exclusive to guests, which is why you may have seen others using them. Also, we have not yet updated the markings for the universal charging station; however, we do have a large number of disable bay in our parking. Thank you again for your comments. Rest assured that we are taking appropriate measures to address the mentioned issues and prevent future occurrences. We hope you will give us the opportunity to better serve you in the near future. Amélie – Adjointe de Direction – Novotel Rouen Sud

Incompetent chef and over booking

トリップアドバイザーの評価 1.0/5

elisaeclaudio トリップアドバイザー認証口コミ

Although I sent an email a week before, informing that I was celiac and lactose intolerant, I was served the same dishes as my group. Upon my complaints, the dish became cold and vegetarian: I'm not ! On the third attempt, I finally ate a dish suited to my health problem. I traveled with Chiesa travel group and the previous day we were told that our 30 rooms booked were not available ( due to over booking) and they moved us to the Mercure Rouen val de Reuil 20 km away. How is this possible?

Dear Madam Claudio, Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. "I am sorry that our restaurant failed to serve you appropriate food and for the change of hotel you experienced; please allow me to express my sincerest apologies. Please be aware that due to a technical issue with our software provider, we had, on the day of your stay, more reservations than our capacity allowed, which unfortunately led to having to relocate some guests. This is not our usual practice, and I am truly sorry that you had to experience this. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again soon to offer you a better experience. Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 89 件のレビュー 5/10 清潔さ

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