Novotel Domaine de Maffliers-Demeures de Campagne 4성

고객 평점 (ALL 평가) 4.4/5 557 리뷰

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Allée des Marronniers, Domaine de Maffliers, 95560 MAFFLIERS, 프랑스

호텔설명

호텔 추가 정보

  • A Demeure nestled in a 35-hectare park 10 minutes from L'Isle-Adam

  • Two restaurants: "La Brasserie du Château" & "La Table d'Augustine" (gastronomic)

  • Leisure : Indoor and outdoor swimming pools and sauna, horse riding, volleyball, playground...

  • Two types of rooms: The "Novotel" rooms (Classic or Executive with view on the park)

  • The Deluxe Rooms in the Château de Maffliers (including a Duplex Suite with terrace)

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호텔 위치

Novotel Domaine de Maffliers-Demeures de Campagne

Allée des Marronniers, Domaine de Maffliers
95560 MAFFLIERS
프랑스

GPS:49.073465, 2.308163

전화
팩스 +33 1 34 08 35 00

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  557 리뷰

TripAdvisor 평가  3.7/5  1,339 리뷰

Scenic venue for business events, but not flawless

트립어드바이저 평점 3.0/5

cirob349 비즈니스 - TripAdvisor 인증 리뷰

I stayed at Domaine de Maffliers for a two-night business event. The location is certainly scenic and picturesque, surrounded by the countryside outside Paris. The setting works well for corporate activities, although the weather was colder than expected for early September. My room in the main building was spacious, though not very modern. I was disappointed that it wasn’t cleaned on the second day. Perhaps it required placing a sign outside the door, but everything was written only in French and not easy to understand for non-speakers. Staff were polite but not very present. The restaurant was average: some dishes were decent, others not at all (the pasta was inedible), while breakfast was much better. However, on the second day at 8am several items were already gone, and some pastries seemed from the day before. Overall, it’s a charming place for business gatherings, with nice surroundings and potential outdoor activities, but I wouldn’t return for a personal holiday.

Mixed experience.

트립어드바이저 평점 4.0/5

Hoopiemom Couples - TripAdvisor 인증 리뷰

This is a tough review to write, because this is almost like staying in 2 very different hotels! The main hotel, where our room was , appears to be an old hotel that had its common spaces remodeled . Walls appear to be concrete. Our room was just average,nothing special . Small but clean. No charm or character that we are used to in French hotels. It’s more like an old Holiday Inn. But, the other part of the hotel, which is a short walk away where the indoor pool and restaurant are , is beautiful. The restaurant is very nice, with seating inside and out. The grounds are gorgeous. Expansive and relaxing. Nice outdoor pool . If you are looking for a luxury room, this isnt the place. But if you want quiet and relaxation, it’s fine.

Thank you for taking the time to share your detailed experience. We are delighted that you enjoyed our restaurant, our beautiful grounds, and the relaxing atmosphere of our property. We also take note of your comments regarding the style and comfort of the room, which did not fully meet your expectations. Your feedback is valuable in helping us further improve the experience for our guests, and we hope to have the pleasure of welcoming you back for another peaceful stay. Laetitia - Guest Experience

Avoid , because it's completely overpriced and misleading if you book the expensive castle part of this hotel

트립어드바이저 평점 1.0/5

Beate B Couples - TripAdvisor 인증 리뷰

We booked an expensive room 450 Euros per night room in the castle part of this 2 split hotel and expected at least a 4-5 star atmosphère and service , but were extremely disappointed . Accor mixes the guests of the expensive castle part with another hotel building on these grounds which is maybe 2-3 star and provides 2 star service or worse for both . When we asked for a little salad for lunch we were told they only offer a BBQ for 44 Euros p P . No exception . Zero customer orientation . The same the next day . Breakfast: We had to wait 30 min to get some service , mediocre coffee served in a pot without a lid , Boiled eggs served in a little milk jug - apparently they don't have egg holders . Never experienced this even in a 2 star hotel . . When we went back to our rooms after our lunch disappointment , our room key cards did not work any more . Had to walk back to the reception in the 3 star hotel part to get new keys . The room was spacious but overlooking the roof of the annex and the outside restaurant . It's apparently a family destination with lots of people using the pool . Unclear whether they were actually all guests of the hotel . So don't expect a serene calm atmosphere but rather a place with lots of small children . Completely overpriced for what it is .

Dear Beate, Thank you for taking the time to share your detailed feedback. I am sincerely sorry to read that your stay with us did not meet your expectations, especially given the premium room you had booked in the château section. We fully understand your disappointment regarding the contrast between the setting you anticipated and the overall service experience you encountered. Our property does indeed feature two distinct sections, and while we aim to offer consistent quality of service across the entire estate, it is clear that your experience fell short of what you rightfully expected — both in terms of atmosphere and hospitality. Regarding the restaurant, I regret that we were unable to accommodate a simpler lunch request outside of the BBQ formula. Your comment on the lack of flexibility and customer orientation is well noted and has already been shared with the food and beverage team for urgent review. Concerning breakfast, the issues you raised — delays in service, inappropriate presentation, and lack of proper tableware — are clearly unacceptable. This is far from the level of quality and attention we strive to provide. I also apologize for the inconvenience caused by your room key malfunction and the walk back to reception that followed. Finally, while our estate does attract families due to its facilities and surroundings, we understand that guests expecting a calm and refined château experience might not always find the setting aligned with their preferences. Your feedback is essential to help us better clarify expectations and improve guest segmentation and service delivery. Please accept our sincere apologies for the shortcomings you experienced. We appreciate your constructive remarks, which will be shared with the management team for immediate action. I hope we may have the opportunity in the future to provide you with a stay that better reflects the standards you expect — and deserve. Kind regards, Laetitia Guest Experience Manager

The "BEST" Novotel ever!

트립어드바이저 평점 5.0/5

Animefan1980 Solo travel - TripAdvisor 인증 리뷰

A very marvellous one day stay at the Novotel Domaine Maffliers. From the moment you enter the property, you are overwhelmed with a stroke of woods to finalize with a beautiful landscape with the hotel and its restaurant / castle. You can stay at the hotels comfortabel rooms. But my suggestion (finding a good day with its good price per night), to spend a night at its suite. Spacious, private (and for couples, very romantic. Although I am a single). Can't wait for my second stay in about 7 months, after my night train travel from Toulouse to Gare du Nord to Monsoult Maffliers station.

Un grand merci pour votre magnifique retour ! Nous sommes ravis que vous ayez autant apprécié le cadre, le château, ainsi que le confort de nos chambres et suites. Votre recommandation de séjourner en suite est très appréciée, et nous serons heureux de vous accueillir à nouveau lors de votre prochain passage. Nous vous souhaitons d’ici là un excellent voyage, et restons à votre disposition pour toute demande. À très bientôt au Novotel Domaine Maffliers ! Bien cordialement, Laetitia Responsable Expérience Client

시설과 주변 환경은 좋으나 고객응대 서비스 부족

고객 평점 2.5/5

Phil 비즈니스 - 전체(All) 통지 확인

저녁에 늦게 도착하여 체크인 하고 일행들 모두 도시세에 대한 인보이스를 요청했으나, 일부만 메일로 발행되고 일부는 누락 됨. 도시세 인보이스 요청하니 별다른 설명없이 이메일 주소를 요청하여 작성하였으나 결국 설문조사용 이메일 수집이였고 이는 명백히 개인동의 없는 위법한 개인정보 수집이라 생각 됨

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 346 리뷰 9.4/10 위치
  • 433 리뷰 5.4/10 객실
  • 606 리뷰 8/10 서비스
  • 6 리뷰 2.6/10 인터넷 가격
  • 348 리뷰 7.9/10 분위기
  • 201 리뷰 7.7/10 조식
  • 105 리뷰 6.6/10 음료
  • 97 리뷰 4.9/10 청결도

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