克雷泰伊湖滨诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 745 评论

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Rue Jean Gabin, RN 186, 94000 克雷泰伊, 法国

描述

酒店其他优惠

  • 露台带室外泳池，可欣赏美丽的湖景

  • 10 间会议室，自然采光充足

  • 免费、安全的私人停车场，带收费的电动汽车充电桩

  • La Cabane 酒馆供应自制美食

  • 协同办公空间

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酒店位置

克雷泰伊湖滨诺富特酒店

Rue Jean Gabin, RN 186
94000 克雷泰伊
法国

GPS:48.780783, 2.446389

电话
传真 +33 1 56 72 56 73

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

La cabane Brasserie Maison

La Cabane 餐厅具有温馨的自酿啤酒馆氛围，供应简单可口的当地和时令农产品。还可在可俯瞰游泳池和湖景的露台上享用美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  745 评论

TripAdvisor 评级  3.0/5  746 评论

Worst experience ever !!!

Tripadvisor 评级 1.0/5

Lordmw 家庭住宿 - 经 TripAdvisor 认证的评论

Our nightmare began 2 days before our intended stay. Our son's insulin pump started playing up ! Then if things couldn't get any worse, we had a tyre blow-out on the motorway !  Now stranded in rural France. We collectively made a calculated decision to cancel our booking with the full knowledge that we were protected with booking.com"s "FREE CANCELLATION" policy My wife then spent hours on the phone contacting the hotel & booking.com in order to confirm the cancellation of our forthcoming stay, & to explain the seriousness of our son's medical emergency ! With repeated promises that everything would be resolved in our favour. Then upon returning to the UK the real nightmare began !!! The Hotel took payment for the no-show, & subsequently charged us for the half board meals that we had not partaken of ! Stating that our booking was a "non refundable" booking, which was untrue ! Dumbfounded & flabbergasted !!! We immediately contacted the Accor group who are the parent company of Novotel hotels. Also contacting booking.com. With the Accor group saying "As our situation was one of a medical emergency. We would 100% receive a full refund" With the hotel now choosing to ignore all communication/messages & emails sent by us/Accor & booking.com ! With our money now  gone !!!  We've followed  booking.com's advice, in opening a dispute with our credit card company. What's shocks us the most beyond that of monetary loss. Is the Hotel's total lack of sympathy, support, compassion, & kindness surrounding our medical emergency & near catastrophic Motorway incident ! Hence my advice to everyone. Is to find an alternative hotel. One that has the ability to express "Good will"  A hotel that doesn't show by it's actions, that it's only interested in your money, whilst giving nothing in return !!!  My review joins the 100's of dissatisfied & disgruntled customers ! Reading other reviews, I see many have had similar nightmares !!! Regards to all fellow travellers. Lord w & family 

Terrible dirty hotel avoid

Tripadvisor 评级 1.0/5

Explore43767235583 经 TripAdvisor 认证的评论

My stay at this hotel was a nightmare from the moment we walked in. The lobby had an unpleasant smell, and things only went downhill from there. The room was in a deplorable state, with stains on the carpet, dirty bed linens, and an unclean bathroom. It felt more like a run-down motel than a hotel. In fact, the conditions were so appalling that we had to leave and book another hotel. The only glimmer of hope was when the receptionist lady promised a refund, but our hopes were shattered when Expedia reached out, and the hotel heartlessly refused to honor that promise. This was a truly regrettable experience. DO NOT BOOK THIS HOTEL!

Anti-English and rude

Tripadvisor 评级 1.0/5

quadrophenia64 经 TripAdvisor 认证的评论

Not bad hotel all in all! But avoid if you are English as you will be treated like dog excrement! The rudest staff I have ever encountered OLIVIA is of particular note, just blatantly rude and obnoxious and obviously has a major problem with English

Do Not Stay Here!

Tripadvisor 评级 1.0/5

brettstar74 家庭住宿 - 经 TripAdvisor 认证的评论

I had booked a room with 3 beds on hotel.com as my 2 step daughters cannot sleep in the same bed but we didn’t receive what we booked & despite raising this 4 times, nothing was done. Also room wasn’t cleaned, air con didn’t work, toilet door handle was broken, daughter got stuck in the toilet and was upset. Requested complimentary a breakfast on the second day as they hadn’t supplied the room we had booked, but when we went to have the breakfast at 0945, all the food was gone and the restaurant manager was rude and unhelpful. This was terrible customer service from a big known hotel chain. I tried to email them twice before I left this review but they never responded to my emails.

Would not recommend

Tripadvisor 评级 1.0/5

wildah2018 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel is apparently rated as 4 star but quite frankly it doesn’t deserve any stars. The hotel is neglected and tired, in need of a much needed renovation and change of personnel! On arrival, there are a number of steps and no accessible option with luggage, which is odd. On entering you are met with a strange smell, which appeared to be a feature rather then a one off, and no designated reception. The stairway was thread bare and worn out carpet, not a little bit, but large sections. The rooms themselves are tired and badly maintained. For example, where there has been some form of maintenance it has been poorly done, leaving obvious patches. The bathroom furniture is stained and very old. There is a damp smell within. The temperature of the room was unbearable, too hot, even when the heating was turned off. The room was not very clean, the windows were dirty, as were mirrors. There is no thought as to location or adequacy of plugs for charging. They only provide the basic shampoo, conditioner and gel, no shower caps, slippers, etc. The bed linen was not clean and on day one we noticed a blood stain (fresh) on a pillow case - we assume that it was not changed from the previous occupants. The towels are thin and threads coming out, plus we were never given enough towels. Also, the walls are incredibly thin and you can hear everything from the neighbouring rooms (in all directions!) as well as the corridors. The sofa bed creaks and makes noises in every movement and is incredibly uncomfortable! We did not take breakfast at the hotel or have any other meals there so cannot comment on the state of the food. The staff are unapproachable. For the few days we were there, we were never greeted on arrival or departure.

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其他网络用户评价我们的酒店

  • 236 评论 9/10 位置
  • 611 评论 4.7/10 房间
  • 679 评论 8.1/10 服务
  • 10 评论 4.2/10 上网
  • 297 评论 5.1/10 舒适度
  • 254 评论 3.6/10 清洁度
  • 209 评论 6.3/10 早餐
  • 139 评论 5.5/10 设施

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