Novotel Париж Кретель Ле-Лак 4 звезды

The hotel is apparently rated as 4 star but quite frankly it doesn’t deserve any stars. The hotel is neglected and tired, in need of a much needed renovation and change of personnel! On arrival, there are a number of steps and no accessible option with luggage, which is odd. On entering you are met with a strange smell, which appeared to be a feature rather then a one off, and no designated reception. The stairway was thread bare and worn out carpet, not a little bit, but large sections. The rooms themselves are tired and badly maintained. For example, where there has been some form of maintenance it has been poorly done, leaving obvious patches. The bathroom furniture is stained and very old. There is a damp smell within. The temperature of the room was unbearable, too hot, even when the heating was turned off. The room was not very clean, the windows were dirty, as were mirrors. There is no thought as to location or adequacy of plugs for charging. They only provide the basic shampoo, conditioner and gel, no shower caps, slippers, etc. The bed linen was not clean and on day one we noticed a blood stain (fresh) on a pillow case - we assume that it was not changed from the previous occupants. The towels are thin and threads coming out, plus we were never given enough towels. Also, the walls are incredibly thin and you can hear everything from the neighbouring rooms (in all directions!) as well as the corridors. The sofa bed creaks and makes noises in every movement and is incredibly uncomfortable! We did not take breakfast at the hotel or have any other meals there so cannot comment on the state of the food. The staff are unapproachable. For the few days we were there, we were never greeted on arrival or departure.

Not a nice hotel it was below Accor standards terrible breakfast , diner with gold hamburgers, funny clientele in pantoufle all the day long in the common part of the hotel Also it was impossible to get any staff per phone as they never picked up End we could not even get a receipt and an invoice eventhough as they could not print it to send it per email but nothing … never again as it was quite expensive

This hotel looks run down and the service is not very good. Nevertheless the staff is very nice and I feel sorry for them. In the summer the situation of the hotel must be beautiful with their huge terrace and the lake just in front of the door. But I will never go back there. The huge painting at the wall had a bad fixation and I was afraid that it would fell down any moment.

Lively hotel good access to paris.Clean with lovely reception staff.Food excellent and good breakfast selection.Whole stay ruined with rude abrupt Jennifer .No hospitality skills and manners towards customers. Not novatel standards as per other hotels .

The worst restaurant service I have never had in my life travelling all over the world. I waited 1 hour for a Cesar salad and it arrived with allergens I asked to remove. I really had the impression I was not welcome. None of the staff spoke and understood English. Rooms are not well maintained. They were dirty and old.