Mercure Reims Parc des Expositions Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,024 件のレビュー

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2 rue Gabriel Voisin, BP 308, 51688 REIMS, フランス

説明

ホテルのその他の情報

  • Meeting room for professional and family events

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • The 3rd largest in France, the Christmas Market runs from Nov 26 to Dec 28

  • Restaurant offering seasonal cuisine

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ホテル所在地

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
フランス

GPS:49.2357, 4.070269

電話番号
ファックス +33 3 26 85 64 72

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,024 件のレビュー

トリップアドバイザーの評価  3.6/5  285 件のレビュー

Extremely disappointing experience

トリップアドバイザーの評価 2.0/5

Luc V Couples - トリップアドバイザー認証口コミ

It was 36°C outside, yet housekeeping opened the window, leaving the room unbearably hot when we returned. We’re paying for a room with air conditioning, and to make things worse, the manager didn’t even admit the mistake. I’m traveling with someone with a disability, so keeping the room cool isn’t just a comfort — it’s a necessity. Completely unacceptable.

Dear Mister Luc V, Thank you for sharing your experience with us. I am truly sorry to read about the situation you encountered with the room temperature and the handling of your concern. I completely understand how important a cool and comfortable environment is, especially when traveling with someone with specific needs, and I regret that we did not meet your expectations. Please be assured that your feedback has been shared with our housekeeping and management teams to ensure this does not happen again. Your satisfaction is our priority, and we sincerely hope you will allow us another chance to restore your trust in our hotel. Kind regards, Lucie – Guest Relations Manager

Clean and comfortable

トリップアドバイザーの評価 4.0/5

racheldavie トリップアドバイザー認証口コミ

Nice hotel with a secure car park. Loved the unusual design and extras in the lobby areas. The food in the evening was nice. Room was clean and comfortable. Would stay again.

Merci pour votre retour enthousiaste ! Nous sommes ravis que vous ayez apprécié le confort de votre chambre, le dîner, ainsi que les petits détails qui font le charme de notre hall. Le parking sécurisé et le design original font en effet partie des points forts de notre établissement. Nous serons heureux de vous accueillir à nouveau lors d’un prochain séjour à Reims. Lucie – Guest Relation Manager

Good if you are travelling by car

トリップアドバイザーの評価 3.0/5

Anna N トリップアドバイザー認証口コミ

Good option if you are in the area with car - otherwise probably not. Nothing wrong with the hotel or the rooms but you need to be aware that it is not walking distance to the city center. An Uber is about 12 EUR so it may still be a good option. It is easy, and free, to park and very accessible from the motorway. Rooms in fair size and with basically everything you need. There is an outdoor pool but we did not have time to test it. Breakfast with plenty of options.

Thank you for taking the time to share your feedback! We're glad to hear you found our location convenient for car travelers and appreciated the easy parking and access from the motorway. It's also great to know you enjoyed the spacious rooms and our varied breakfast selection. We're a bit outside the city center, we're always happy to help guests arrange transport or suggest nearby attractions worth discovering. We hope to welcome you back soon and maybe next time you’ll get to try the pool! Lucie – Guest Relations Manager

Rude restaurant staff

トリップアドバイザーの評価 3.0/5

Gerald J トリップアドバイザー認証口コミ

I stayed at the hotel for a short work-related visit and overall found it to be quite nice. However, I had a disappointing experience involving a staff member, whom I believe is the restaurant supervisor. Despite the restaurant being largely empty, she rather rudely directed my colleagues and me to move to a different table without explanation. Her tone and attitude were unprofessional and left us feeling unwelcome. More concerning was that I later observed her vaping inside the restaurant, directly under a clearly displayed sign stating that smoking and vaping are strictly prohibited. For a staff member—especially someone in a supervisory role—to disregard such rules sets a poor example and shows a lack of respect for both the workplace and the guests. As someone who works in hospitality myself, I found her behavior unacceptable and not reflective of the standards expected in this industry. It left a negative impression on an otherwise decent stay

Very tired rooms and poor location

トリップアドバイザーの評価 3.0/5

CLRL ファミリー - トリップアドバイザー認証口コミ

The bar area and reception area for this hotel are nice. Lots of seating and quite funky decor. The rooms are very tired and a bit smelly. The bathroom in particular. The corridor is very dark and dreary. It’s quite far from town - about a 30 minute walk and there is not much in the surrounding area. Parking is free with fast EV chargers available (300kw). Food options were ok - the bar staff worked very hard. Reception staff less hard. We asked about dinner but told we could not have a table until 8pm - however looking on the website there were tables available from 7.15pm. Ok for a stop over but I would probably choose somewhere else.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 256 件のレビュー 8.6/10 ロケーション
  • 600 件のレビュー 6.7/10 客室
  • 735 件のレビュー 8.7/10 サービス
  • 9 件のレビュー 3.3/10 インターネット
  • 324 件のレビュー 8.3/10 雰囲気
  • 296 件のレビュー 8.5/10 朝食
  • 192 件のレビュー 8/10 設備
  • 182 件のレビュー 7.5/10 清潔さ

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