Mercure Reims Parc des Expositions Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,002 件のレビュー

Mercure Reims Parc des Expositions Hotel - Image 1
Mercure Reims Parc des Expositions Hotel - Image 2
Mercure Reims Parc des Expositions Hotel - Image 3
Mercure Reims Parc des Expositions Hotel - Image 4

説明

ホテルのその他の情報

  • Outdoor terrace and swimming pool, for a total change of scenery

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • Meeting room for business and family events

  • Restaurant and sunny terrace, offering seasonal cuisine

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover

ホテル所在地

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,002 件のレビュー

トリップアドバイザーの評価  3.6/5  271 件のレビュー

Rude restaurant staff

トリップアドバイザーの評価 3.0/5

Gerald J トリップアドバイザー認証口コミ

I stayed at the hotel for a short work-related visit and overall found it to be quite nice. However, I had a disappointing experience involving a staff member, whom I believe is the restaurant supervisor. Despite the restaurant being largely empty, she rather rudely directed my colleagues and me to move to a different table without explanation. Her tone and attitude were unprofessional and left us feeling unwelcome. More concerning was that I later observed her vaping inside the restaurant, directly under a clearly displayed sign stating that smoking and vaping are strictly prohibited. For a staff member—especially someone in a supervisory role—to disregard such rules sets a poor example and shows a lack of respect for both the workplace and the guests. As someone who works in hospitality myself, I found her behavior unacceptable and not reflective of the standards expected in this industry. It left a negative impression on an otherwise decent stay

Very tired rooms and poor location

トリップアドバイザーの評価 3.0/5

CLRL ファミリー - トリップアドバイザー認証口コミ

The bar area and reception area for this hotel are nice. Lots of seating and quite funky decor. The rooms are very tired and a bit smelly. The bathroom in particular. The corridor is very dark and dreary. It’s quite far from town - about a 30 minute walk and there is not much in the surrounding area. Parking is free with fast EV chargers available (300kw). Food options were ok - the bar staff worked very hard. Reception staff less hard. We asked about dinner but told we could not have a table until 8pm - however looking on the website there were tables available from 7.15pm. Ok for a stop over but I would probably choose somewhere else.

Great stay with great staff

トリップアドバイザーの評価 5.0/5

Cruiser31856252489 Friends getaway - トリップアドバイザー認証口コミ

Great hotel. Comfortable and well situated. The dining room is good and everyone serving there is friendly and helpful. Nothing is too much trouble. The rooms are well maintained and spotless but some are maybe a little bit warm. I wouldn’t hesitate to stay again. Thank you

Dear Mister, Thank you very much for your kind feedback! We're delighted to hear you enjoyed your stay, especially our friendly staff, comfortable accommodations, and the dining experience. It’s wonderful to know that our team could make your visit even more enjoyable. We appreciate your note on the room temperature and will keep it in mind to ensure every detail adds to the comfort of our guests. We look forward to welcoming you back for another great experience! Kind regards,

Let down by its dining experience

トリップアドバイザーの評価 3.0/5

Linda K トリップアドバイザー認証口コミ

The rooms are quiet and well-equipped, beds are comfortable. In the bathroom the toilet is very low and getting into the bath is quite a challenge - and when you do finally make it you discover that you cannot teach the soap dispenser. which is high up on the wall, a fine position if you want a shower, but otherwise ... On the negative side, although there are tea and coffee making facilities in the rooms, no milk is provided and has to be requested at the bar, which is easier said than done when the bar is busy. The self-service breakfast is excellent, with everything you could possibly want, but I cannot recommend the dinner experience - you are expected to order via an app on the table, so if you don't have a smart phone you have to wait for ages until someone finally brings a menu, and the food, when it arrives, is very average and definitely not served with a smile.

Dear Ms LINDA, Thank you for sharing your feedback following your stay at Mercure Reims Parc des Expositions. We're pleased to hear that you appreciated the comfort of our rooms, especially the quiet environment and comfortable beds, as well as our breakfast selection. However, we are sorry to learn about the challenges you encountered with the bathroom, particularly with the low toilet and the soap dispenser placement. Your observations have been shared with our team, and we will explore adjustments to make our facilities more user-friendly. We would also like to clarify a misunderstanding about our restaurant’s app. The app is intended to display the menu for easier browsing, not for placing orders. We regret any confusion this may have caused, and we will ensure our staff provides clearer explanations to avoid this issue in the future. That being said, we are sorry if the service and food did not meet your expectations and will address this with our team to enhance the dining experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an improved experience on your next visit. Best Regards

Friendly, quirky hotel

トリップアドバイザーの評価 4.0/5

Scenic11847405551 Couples - トリップアドバイザー認証口コミ

We had a very brief overnight stop on our journey to Italy. We were late arriving due to delays at the tunnel but just in time to have a glass of champagne (when in Reims!) before the bar closed. We left early for our onward journey but were provided with coffee and croissants in our room at 5.30. The hotel is very quirky in retro style. Not sure it’s a 4 star but the staff were lovely and the bed very comfortable so wouldn’t hesitate to recommend.

Dear guest, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your brief stay and that you had the chance to enjoy a glass of champagne at our bar. It’s great to know that our early morning coffee and croissants helped start your journey on a positive note. Our hotel’s unique retro style is indeed part of our charm, and while it may not be to everyone’s taste, we’re pleased that you found the staff to be lovely and the bed comfortable. Thank you for your recommendation, and we hope to have the pleasure of welcoming you again on your next visit to Reims! Best regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 277 件のレビュー 8.7/10 ロケーション
  • 636 件のレビュー 6.5/10 客室
  • 783 件のレビュー 8.8/10 サービス
  • 9 件のレビュー 2.2/10 インターネット
  • 345 件のレビュー 8.3/10 雰囲気
  • 318 件のレビュー 8.4/10 朝食
  • 220 件のレビュー 7.7/10 設備
  • 196 件のレビュー 7/10 清潔さ

Powered by Trustyou

周辺の他の施設

Reimsのすべてのホテル