Mercure Reims Parc des Expositions Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,033 件のレビュー

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2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

説明

ホテルのその他の情報

  • 10 minutes from the Christmas Market

  • Free car park with 120 spaces

  • New Mercure bedding

  • Meeting room for business and family events

  • Restaurant and sunny terrace, offering seasonal cuisine

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ホテル所在地

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

電話番号
ファックス +33 3 26 85 64 72

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.3/5  1,033 件のレビュー

トリップアドバイザーの評価  3.5/5  261 件のレビュー

Great stay with great staff

トリップアドバイザーの評価 5.0/5

Cruiser31856252489 Friends getaway - トリップアドバイザー認証口コミ

Great hotel. Comfortable and well situated. The dining room is good and everyone serving there is friendly and helpful. Nothing is too much trouble. The rooms are well maintained and spotless but some are maybe a little bit warm. I wouldn’t hesitate to stay again. Thank you

Dear Mister, Thank you very much for your kind feedback! We're delighted to hear you enjoyed your stay, especially our friendly staff, comfortable accommodations, and the dining experience. It’s wonderful to know that our team could make your visit even more enjoyable. We appreciate your note on the room temperature and will keep it in mind to ensure every detail adds to the comfort of our guests. We look forward to welcoming you back for another great experience! Kind regards,

Champagne trip!

トリップアドバイザーの評価 5.0/5

Francis1110 ファミリー - トリップアドバイザー認証口コミ

Spent two nights at the mercure in reims as we were planning to visit the moet distillery. The town is lovely and has a lot of architecture. The hotel is great too, checkin was seamless and parking is provided at the hotel at a fee. The hotel rooms are good however a but tiny for a family of three. The staff were really nice and that would be for reception as well as the housekeeping team always smiling and helpful

Monsieur, Nous vous remercions d'avoir partagé votre expérience suite à votre séjour au Mercure Reims Parc des Expositions. Nous sommes ravis de lire que vous avez apprécié à la fois la ville de Reims et notre hôtel. C’est un plaisir de savoir que l'enregistrement s'est bien déroulé et que vous avez trouvé notre équipe, de la réception au service de ménage, souriante et serviable. Nous accordons une grande importance à l'accueil de nos clients, et votre retour nous encourage à continuer dans cette voie. Nous avons bien pris note de vos remarques concernant la taille de la chambre, et nous serions ravis de vous proposer une option plus spacieuse lors de votre prochain séjour, pour mieux répondre aux besoins de votre famille. N’hésitez pas à nous contacter pour toute future réservation, et nous espérons vous accueillir de nouveau lors de votre prochain voyage en Champagne ! Bien à vous,

Let down by its dining experience

トリップアドバイザーの評価 3.0/5

Linda K トリップアドバイザー認証口コミ

The rooms are quiet and well-equipped, beds are comfortable. In the bathroom the toilet is very low and getting into the bath is quite a challenge - and when you do finally make it you discover that you cannot teach the soap dispenser. which is high up on the wall, a fine position if you want a shower, but otherwise ... On the negative side, although there are tea and coffee making facilities in the rooms, no milk is provided and has to be requested at the bar, which is easier said than done when the bar is busy. The self-service breakfast is excellent, with everything you could possibly want, but I cannot recommend the dinner experience - you are expected to order via an app on the table, so if you don't have a smart phone you have to wait for ages until someone finally brings a menu, and the food, when it arrives, is very average and definitely not served with a smile.

Dear Ms LINDA, Thank you for sharing your feedback following your stay at Mercure Reims Parc des Expositions. We're pleased to hear that you appreciated the comfort of our rooms, especially the quiet environment and comfortable beds, as well as our breakfast selection. However, we are sorry to learn about the challenges you encountered with the bathroom, particularly with the low toilet and the soap dispenser placement. Your observations have been shared with our team, and we will explore adjustments to make our facilities more user-friendly. We would also like to clarify a misunderstanding about our restaurant’s app. The app is intended to display the menu for easier browsing, not for placing orders. We regret any confusion this may have caused, and we will ensure our staff provides clearer explanations to avoid this issue in the future. That being said, we are sorry if the service and food did not meet your expectations and will address this with our team to enhance the dining experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an improved experience on your next visit. Best Regards

Friendly, quirky hotel

トリップアドバイザーの評価 4.0/5

Scenic11847405551 Couples - トリップアドバイザー認証口コミ

We had a very brief overnight stop on our journey to Italy. We were late arriving due to delays at the tunnel but just in time to have a glass of champagne (when in Reims!) before the bar closed. We left early for our onward journey but were provided with coffee and croissants in our room at 5.30. The hotel is very quirky in retro style. Not sure it’s a 4 star but the staff were lovely and the bed very comfortable so wouldn’t hesitate to recommend.

Dear guest, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your brief stay and that you had the chance to enjoy a glass of champagne at our bar. It’s great to know that our early morning coffee and croissants helped start your journey on a positive note. Our hotel’s unique retro style is indeed part of our charm, and while it may not be to everyone’s taste, we’re pleased that you found the staff to be lovely and the bed comfortable. Thank you for your recommendation, and we hope to have the pleasure of welcoming you again on your next visit to Reims! Best regards,

Horrendous experience will never return

トリップアドバイザーの評価 1.0/5

Smurfetta1977 トリップアドバイザー認証口コミ

Hotel manager failed to acknowledge my complaint and still will not acknowledge my request to refund our breakfast X4 that we paid for upon check-in, that we did not eat. We did not go for breakfast due to being served (and unknowingly eating!!) raw chicken in the restaurant the night we stayed. I vomited as soon as I realised. We did not trust the restaurant after this incident. We spent over 300 euros in this hotel for one night and the final night of our holiday was completely ruined. This was our 3rd year staying here on the way back from a ski trip. Never again.

Dear Madam, We would like to inform you that after a thorough investigation by our teams, we are getting back to you. A response has been sent to you on the Booking.com messaging system, granting you the refund you requested for the breakfasts not consumed in addition to the dishes offered because of the cooking problem you encountered, as well as your child's menu. The safety and well-being of our customers is our absolute priority, and we take these concerns very seriously. For this reason, we sincerely apologise. Your experience does not reflect the high standards we strive to maintain in terms of service quality and food safety. We fully understand how upsetting this situation may have been, and once again apologise sincerely for any inconvenience caused. We thank you for informing us of this situation and sincerely hope that we will have the opportunity to welcome you back in the future and provide you with the same experience as in previous years.

との提携 TripAdvisor

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