Annemasse Porte de Genève 美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 692 评论

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Annemasse Porte de Genève 美居酒店 - Image 1
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Annemasse Porte de Genève 美居酒店 - Image 4
9 rue des jardins, 74240 GAILLARD, 法国

描述

酒店其他优惠

  • 全新装修的客房

  • 免费私人停车场。附近多个高尔夫球场

  • 距离日内瓦市中心 15 分钟路程，靠近上萨瓦省最美丽的景点

  • 室外温水游泳池

  • 8 间连通房，适合家庭或朋友

我们的客房

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酒店位置

Annemasse Porte de Genève 美居酒店

9 rue des jardins
74240 GAILLARD
法国

GPS:46.18408, 6.221565

电话
传真 +33 4 50 87 14 57

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

La Yourte - Brasserie Maison

La Yourte Brasserie Maison 餐厅每周七天的午餐和晚餐时段营业，室内餐厅和露台均可就座。我们的主厨每天都会为您准备传统、可口的家常菜肴，满足您的味蕾！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  692 评论

TripAdvisor 评级  3.7/5  144 评论

Good Location - Mixed Experience

Tripadvisor 评级 3.0/5

Angliskai 经 TripAdvisor 认证的评论

The hotel was easy to find with GPS (but not well sign posted, which helps) and close to the motorway. It was clearly busy with customers when we arrived at 8.30pm. Check-in was swift and friendly. we had booked two prestige rooms. Both were recently renovated, of a good size with nice bathrooms. One of them stank (a horrible fish smell), likely the glue that had been used to stick the carpet. We'd opened the window (-1C outside!), hoping to let the smell out whilst we were at dinner. It hadn't had any real effect by the time we returned. Unfortunately, at 10pm there was nobody around reception and I gave up waiting after 10 mins, as I was tired from 11h driving that day. The room really shouldn't have been let out to customers. Dinner was not good. The manager was told us they were full, even though I could see empty tables. I asked what we could do, and he shrugged - they were full. So I asked if he did room service. He said yes. Then I asked if we could eat at the empty table to the side of the bar. He shrugged! So we ate there. Our food was disappointing - an opinion shared by other guests around us too. In contrast, breakfast was superb! Both in terms of the variety and quality of the food on offer.

Thank you very much for taking the time to share such a detailed review and for your loyalty as an Accor Gold member. We truly value guests who stay regularly within our group, and your feedback is particularly important to us. As we've already answered twice on 2 other websites, we are pleased to read that you found the hotel easy to access, that your check-in experience was smooth and friendly, and that you appreciated the size, renovation, and comfort of our Prestige rooms, as well as the quality of our breakfast. However, we sincerely apologize for the inconveniences you encountered during your stay. The unpleasant smell in one of the rooms is clearly unacceptable, the carpet was recently changed and maybe the glue smell is still here. Please accept our apologies for the lack of availability at reception later in the evening, which prevented us from addressing the issue immediately after your long day of travel. This point has been reviewed internally to ensure better evening coverage. We are also very sorry to hear about your disappointing dinner experience. We had a lot of clients on this evening and unfortunately we had to stop the reservations at one time in order to maintain our quality of service. Your comments have been shared with our restaurant management team so that corrective actions can be taken, both in terms of service attitude and food quality. We hope you will give us the opportunity to welcome you again in the future, so we can provide you with the level of service and comfort you are entitled to expect as a loyal Accor guest and fully restore your confidence.

Shabby, no hot water

Tripadvisor 评级 2.0/5

Chrissy S 家庭住宿 - 经 TripAdvisor 认证的评论

Shabby room. Much less nice than the average Ibis, whereas Mercure is supposed to be a cut above. The night we were staying there, there wad no hot water. The next morning, still no hot water. When we inquired st the desk, they said we'd have to wait until 8:30 to have hot water----no apologies, as if it were the most normal thing in the world! When we checked out, they simply said goodbye---again no apologies, no offer of a discount on the room.

We thank you for your feedback but did not understand the "Shabby room"... We refurbished the hotel in 2019, some rooms have already some tiny defects but are not "shabby"... Concerning the hot water, indeed we had a failure on Monday night. We were on the phone with the dedicated company until 10pm but couldn't solve the problem. A technical man arrived on Tuesday morning at 7:30 am and the problem was solved at about 8:15. We apologise for this breakdown which was beyond our controle. Of course we apologise towards our client, we were very annoyed by this. We hope to welcome you again in order to regain your trust. Celine, adjointe de direction

非常好的体验

客户意见评级 5.0/5

Iris 商务住宿 - 所有已确认评论

非常好的体验，美居从来没让我失望过，感谢

Thanks a lot for your great review after your stay in our hotel! See you soon ! Céline, adjointe de direction

What's not to like?

Tripadvisor 评级 5.0/5

bennett_martin Couples - 经 TripAdvisor 认证的评论

Quick stopover on the way to Italy. Way better than expected - clean, comfortable room, big double bed, excellent lighting, excellent bathroom, quiet even though convenient for the A40 motorway. Big breakfast spread - better than many much more expensive places. Plenty of parking and it's free.

Thanks a lot for your comments after your stay in our hotel ! We are so happy you've spent a good night, enjoying the comfort of the place as well as the quality of our breakfast ! We hope to welcome you again soon ! Céline, adjointe de direction

Bad

Tripadvisor 评级 2.0/5

daruwella44 商务住宿 - 经 TripAdvisor 认证的评论

Just one word, bad. Room wasn’t done properly, restaurant was dirty and food really bad. Staff was more or less ok but no flexibility whatsoever. There was no ice available, half of the menu wasn’t available and the toilets linked to the bar were dirty.

We thank you for your comments and are sorry about this bad experience... Please be sure that we are not used to receive such bad comments on the cleanliness and we apologize if it was the case. We hope to have the pleasure to welcome you again and regain your trust. Céline, adjointe de direction

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其他网络用户评价我们的酒店

  • 184 评论 8.9/10 位置
  • 378 评论 6.2/10 房间
  • 436 评论 8.6/10 服务
  • 190 评论 8.3/10 早餐
  • 159 评论 4.1/10 清洁度

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