Fairmont El San Juan Hotel 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 668 أراء

نضمن لكأفضل سعر
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, بورتوريكو

الوصف

خدمات الفندق الإضافية

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

الإقامات المتوفرة لدينا

موقع الفندق

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
بورتوريكو

نظام تحديد المواقع العالمي (GPS):18.442995, -66.019684

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  668 أراء

تقييم TripAdvisor  4.0/5  1,892 أراء

Could be better

ملاحظة Tripadvisor 3.0/5

Mwaba C تقييم TripAdvisor المعتمد

I was very disappointed with my stay at the Fairmont El San Juan. While the property has a great location and aesthetic, the overall experience did not meet the expectations of a luxury resort. The room was very standard and had a noticeable moldy, musty smell that made it uncomfortable to relax or sleep. For a hotel at this price point, cleanliness and air quality should be a basic standard. Additionally, the front desk staff were unwelcoming and dismissive. Interactions felt cold and unhelpful, and there was a clear difference in how guests were treated. I observed white patrons receiving noticeably warmer, more attentive service, while I was met with indifference. The experience carried subtle but undeniable undertones of bias, which made me feel uncomfortable and undervalued as a guest. Hospitality should be inclusive and respectful to all guests. Unfortunately, this was not the case during my stay. I would not recommend this hotel based on my experience.

Amazing service at the Beach/Pool

ملاحظة Tripadvisor 5.0/5

dnice1120 تقييم TripAdvisor المعتمد

We were visiting Puerto Rico for the Bad Bunny concert and the Fairmont did not disappoint. The staff is amazing, especially Wilifred, Enwil and the pool staff (I believe her name was Ashley or Jessica.) We look forward to coming back!

Decent meeting hotel. Tech issues are a problem

ملاحظة Tripadvisor 3.0/5

hockessin1 تقييم TripAdvisor المعتمد

Decent hotel. Updated facility in a nice location...close to airport but still quiet. TV in room is programmed to turnoff after an hour or so...complete pain to get back on. Charging plugs are so worn that they won't deliver current to USB or hold a 110 V plug. Many Room light switches don't work. Desk light is inoperable. Room cleaners have LOUD conversations down the hallway a lot.

Extremely Disappointed

ملاحظة Tripadvisor 3.0/5

Dewana W تقييم TripAdvisor المعتمد

Unfortunately, this was not the experience we expected from a luxury resort at this price point. Service throughout the hotel was consistently poor. It was difficult to reach anyone by phone, restaurant reservations were unavailable, and valet service was unresponsive, staff often looked at us without offering help. Our room was missing basic amenities such as bathrobes, and the lotion bottle was empty upon arrival. Dining was another disappointment. The food quality did not match the hotel’s reputation, and servers were unwilling to explain menu items when asked, which made the experience feel rushed and unwelcoming. For $700 per night, guests should receive attentive service, warmth, and thoughtful details. Sadly, this stay fell far below those expectations.

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet the level of service and attention you rightfully expected, particularly given the rate and positioning of our resort. Your comments regarding service responsiveness, room readiness upon arrival, valet experience, and dining interactions are concerning and not reflective of the standards we strive to uphold. Missing amenities, difficulty reaching team members, and feeling unattended or rushed are unacceptable, and we sincerely regret the frustration this caused during your stay. We also appreciate you highlighting your dining experience. Hospitality should always feel warm, informative, and welcoming, and we are disappointed that this was not conveyed through our restaurant service. Your feedback has been shared with our leadership teams so these matters can be addressed with urgency and care. While we cannot change the experience you had, please know that your comments are being taken seriously and are helping guide meaningful improvements. We would welcome the opportunity to reconnect with you directly, should you be open to it, to better understand the details of your stay and explore how we might regain your confidence. Thank you again for bringing this to our attention.

Buyer Beware: Resort Pass Scam

ملاحظة Tripadvisor 1.0/5

mr_nicely تقييم TripAdvisor المعتمد

We tried to book a cabana on resort pass but our car broke down before we headed over there and we were unable to go. We told them within 30minutes of booking and they took days to get back to us. They ended up charging us the full $360 for this and refused a refund despite having multiple that no one was using and us. This hotel is very scammy for such a high end resort. Buyer be ware.

Thank you for taking the time to share your feedback. We are truly sorry to learn of the unfortunate circumstances that prevented you from visiting the resort as planned. We would like to clarify that cabanas reserved through ResortPass are subject to the cancellation and refund policies agreed to at the time of booking, which are managed directly by that third-party platform. Unfortunately, once a reservation is confirmed, the hotel does not have the ability to override or modify ResortPass charges, even when the cabana ultimately goes unused. That said, we regret any delay in communication and understand how frustrating this situation must have been, especially given the unexpected nature of your circumstances. We would welcome the opportunity to review your experience further and ensure your concerns are properly addressed. Please feel free to contact us directly so we may look into this matter with the appropriate teams. Thank you again for your feedback.

بالاشتراك مع TripAdvisor

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مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

Park Royal Home Stay Club Cala managed by Accor (Opening Novembe 4 نجوم

عند km 46.445

الاطلاع على الفندق

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.