ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,546 reviews

ibis Mackay - Image 1
ibis Mackay - Image 2
ibis Mackay - Image 3
ibis Mackay - Image 4
Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Description

Hotel extras

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Telephone
Fax +61 7 4898 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,546 reviews

TripAdvisor Rating  4.5/5  392 reviews

Okayish rooms, terrible service, terrible food.

TripAdvisor rating 2.0/5

Redmond H TripAdvisor review

Bed is comfy, glasses in the room were filthy. Turbarlence, the restaurant downstairs has very slow service, terrible and overpriced food. Paid for a $28 chicken parmigiana, what a terrible turnout on the plate. I've gotten more substantial servings from a pub $15 lunch special. I gave it another chance after an awful pizza the night before. This has cemented my opinion and I will not be dining or staying here ever again.

In general, the room was comfortable, facilities were good, restaurant was good.

Customer review rating 4.0/5

Robert S. Families - Confirmed reviews ALL

Staff were all friendly and helpful. Only shortfall for us were that the rooms were a bit small, no washing/drying in the room and car park entry caught us out 3 times.

Dear Robert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adriette

Adequate.

Customer review rating 2.5/5

Kevin B. Business - Confirmed reviews ALL

No toilet brush. Unable to adjust room temp. Always cold. Retuarant freezing cold. No courtesy water. No vending machine for water. Only available at bar prices. Protracted checking in procedure. Dirty carpet. Excellent sound proofing for room. Excellent blackout curtains. Comfy bed. Selection of pillows. Hair dryer to warm the room.

Dear Kevin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adriette

not as good as previous

Customer review rating 2.0/5

Darren S. Business - Confirmed reviews ALL

Stayed here on at least 5 occasions previously. It seems each time the rooms are not as clean and starting to look as though the need a refurb. The bathroom / shower has mould and do not smell great. The room itself had a musty smell too. The desk area had crumbs on and the side table had water marks on. Dirty bathroom door and handle plus the wall is chipped and dirty.

Dear Darren, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Great Location

Customer review rating 4.5/5

Mick Business - Confirmed reviews ALL

If I were to comment on anything it would be the Bed. Because the TV is directly in from of the bed one tends to stack up the pillows to watch a program. Problem is when you lean back on the pillows the bed wants to move away from the wall. Anchor down the bed would be a good solution.

Dear Mick, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

In partnership with TripAdvisor

Other web-users rate our hotel

  • 455 reviews 9.2/10 Location
  • 921 reviews 7/10 Room
  • 828 reviews 8.3/10 Service
  • 11 reviews 3.6/10 WiFi
  • 489 reviews 6.7/10 Food
  • 383 reviews 6.9/10 Cleanliness
  • 121 reviews 6.3/10 Breakfast
  • 95 reviews 8.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.4/5 (946 reviews)

At 8.549 km

See the hotel
All our hotels in Mackay

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.