Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,509 reviews

Hotel Mercure Salzburg City - Image 1
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Description

Hotel extras

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

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Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SEL

Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,509 reviews

TripAdvisor Rating  4.0/5  1,534 reviews

Well located, but very old hotel with few amenities

Customer review rating 1.0/5

Ro… Couples - 14/ 1/2025 Confirmed reviews ALL

Honoured guests J., first of all, I would like to thank you for the trust you have placed in us and for staying with us in Salzburg. I deeply regret that we were not able to fulfil this trust and the renovation of the first floor in 2024 and the renovation of the lobby and restaurant this year clearly show that we have already taken measures in this area. Unfortunately, I cannot undo the negative experience you have had with us and so I will at least take the liberty of crediting 500 points to your ALL account and hope that this will meet with your approval. It would be a great pleasure for us if we could one day regain your trust and until then I wish you all the best and a successful and healthy New Year. With best regards Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 E-mail : ma…

Average stay

Customer review rating 2.5/5

Anon Couples - 12/ 1/2025 Confirmed reviews ALL

Dear Mrs D., thank you for choosing us for your stay in Salzburg and on behalf of the entire team I would like to thank you for your trust and feedback. Regarding the bed, I will have a look at this myself, as we regularly check our beds and change them if necessary, so I would like to find out what is really wrong here. As far as the air circulation system is concerned, I have asked the technical department to check it and if there is a defect, we will of course rectify it immediately. Unfortunately, I cannot undo what has happened, so I will at least take the liberty of crediting 200 points to your ALL account as compensation and hope that you will accept this. We very much hope to be able to welcome you back again and until then I wish you all the best. With best regards Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 E-mail : ma…

Nice stay

Customer review rating 4.0/5

Anonymous Families - 10/ 1/2025 Confirmed reviews ALL

Dear Guest, thank you for sharing your feedback. We are pleased to hear that you enjoyed the room and the bathroom, as well as the helpfulness of our staff in warming milk for your baby. However, we apologize for the oversight regarding the hair in the shower. This is certainly not the standard we aim for, and we will ensure this issue is addressed with our housekeeping team. We also appreciate your comments on the breakfast, and we will review the variety of options to better meet the expectations of our guests. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Kind regards, Hotel Mercure Salzburg City Zarina Aslachanova - Front Office

Good locations, good conditions, great staff

Customer review rating 5.0/5

Anna Families - 8/ 1/2025 Confirmed reviews ALL

Dear Anna, Thank you so much for your delightful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the warm welcome from our staff. It's great to know that you found the hotel nice and quiet, and that the location worked well for you. Your kind words about our team mean a lot to us. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Your Mercure Salzburg Team.

Average stay

Customer review rating 3.0/5

Sar Couples - 7/ 1/2025 Confirmed reviews ALL

Dear Mr S., thank you very much for the trust you have placed in us and for staying with us in Salzburg. I deeply regret that we have disappointed your trust, especially in the restaurant, and I would like to apologise formally for the experiences you have had to endure. At the same time, however, I promise you immediate improvement and thank you for your feedback. Unfortunately, I cannot undo what has happened, so I will at least take the liberty of crediting 500 points to your ALL account and hope that you will accept this. I very much hope that we can regain your trust during another stay with us and until then I wish you all the best and a successful and healthy start to the year. With best regards Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 E-mail : ma…

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Other web-users rate our hotel

  • 615 reviews 9.2/10 Location
  • 750 reviews 8.2/10 Room
  • 840 reviews 9/10 Service
  • 13 reviews 7.7/10 WiFi
  • 377 reviews 7.8/10 Breakfast
  • 279 reviews 8.3/10 Cleanliness
  • 99 reviews 4.9/10 Amenities

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