Fairmont Resort Blue Mountains - MGallery Collection 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 4.609 recensioni

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Descrizione

I plus dell'hotel

  • Lo splendore della natura fuori dall'uscio

  • Il pluripremiato Ubika Day spa & Wellness Centre nella tranquillità delle Blue Mountains

  • Premiata KidsZone

  • Adiacente allo storico campo da golf Leura

  • 23 flexible conference and event spaces

Le nostre sistemazioni

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Posizione dell'hotel

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

Coordinate GPS:-33.721863, 150.350239

Telefono
Fax +61 2 4785 0001

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Gli animali sono i benvenuti
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  4.609 recensioni

Giudizio TripAdvisor  3.9/5  3.485 recensioni

A Creche, not a spa.

Punteggio Tripadvisor 2.0/5

Emily B Recensione certificata TripAdvisor

On their website, the Fairmont Hotel is depicted as an "elegant", "tranquil" "serene escape" in the mountains. We chose this hotel as your online marketing gave us the impression that the resort would be the perfect base; we envisioned returning to the hotel after a long day of hiking to relax in the spa, enjoying some delicious Italian cuisine and a few drinks. Unfortunately, during our stay, we experienced none of the refined sophistication that is advertised on your platforms. I will begin with the positive elements of our stay and preface by saying that your staff are fantastic. I feel that the hotel is chronically understaffed but despite this, all of your staff do their very best. The concierge service at check in was excellent and we received particularly good service and coffee from the male barrista in the cafe every morning. The beds were also comfortable. The fixed showers are so poorly designed that the floors instantly became submerged in water every time we switched it on. We had to mop up the water with our own bath towels in order to stop our feet becoming drenched. My used coffee cup was not replaced by housekeeping, despite the room being made up. In a 4 star establishment, I certainly don't expect to return to the hotel in the evening to find my used coffee cup from breakfast still in the same spot. The standard of cleanliness throughout the hotel also fell well below expectations. There seemed to be crumbs on the carpet all over the hotel and tables were sticky. Please see the pictures attached for some of the delights that were left littered around the hotel. There was a chip from somebody's room service left on the carpet in the corridor in the evening. This was still there at 11am the next morning. It was a great irony that there was an empty espresso martini glass left on top of the hydration station. On the topic of hydration, it felt that one of the only places where there was any respite from the excessive noise was the gym. I brought my empty water bottle, only to find a sign directing gym users to walk to the ice rink in order to fill up their water bottles. There was also a sign instructing gym users to wipe down equipment after use. As no antibacterial spray or wipes were present during both of my visits to the gym, I can only assume that nobody ever cleans the equipment. None of this is acceptable in a 4 star spa hotel with "state of the art facilities". For reasons unknown, many parents here seem to let their children run amok and forgo the notion of using "inside voices". We visited in the school holidays and expected that families would be present. It is unreasonable to expect children to be seen and not heard, but the behaviour we have witnessed during our short stay that was enabled by parents was nothing short of horrifying. There were children running wild around the restaurant and cafe every time we sat down to eat, children running around the lobby, children with wet feet walking swimming pool water into the corridors, screaming outside of our room early in the morning and we even witnessed a child using a scooter/tricycle in the cafe. We were also utterly aghast to see that children are permitted in the "spa". This was the first time that either of us have ever encountered a spa that allows children to enter and use the facilities. This is not conducive to the relaxing experience that the hotel puports to offer. We were so disappointed; we considered using the sauna, but thought better of it as we could hear screaming from the end of the corridor. It is incredibly misleading to advertise your swimming facilities as a spa, this needs to be changed to "kid's splash pool". The hotel is advertised as a spa hotel and golf resort, but also advertised as a "family adventure". The owners need to establish a clear target audience and stick to it. They have failed to recognise that the spa-seekers are unlikely to want to use the facilities they have paid for if it is full of families with children. It is evident that the enjoyment of families with children takes precedence over the enjoyment of couples seeking a relaxing stay, so why not market the hotel solely as a family friendly resort so nobody feels hoodwinked when they turn up?

Terrible

Punteggio Tripadvisor 1.0/5

701traceyi Recensione certificata TripAdvisor

My sister and I went to the High Tea at the Fairmont resort. The staff were lovely and attentive but the food was terrible. The sandwiches were not on fresh bread and tasted disgusting - salami and chutney! None of the pastries were made in-house. Don’t waste your money.

Traumhafte Lage, ideal für Familien mit Kindern, toller Ausgangspunkt für Wanderungen, viele Sportmöglichkeiten

Punteggio Tripadvisor 4.0/5

663GabyW Recensione certificata TripAdvisor

Dieses Hotel ist ideal für Familien mit Kindern. Es,gibt viele tolle Angebote wie Indoor- und Outdoor-Spielplätze, eine überdachte Schlittschuhbahn, Tennisplätze, eine super Riesenrutsche, ein Hallenbad und Aussenpools. Auch Frühstück, Mittag-und Abendessen ist in den Hotel eigenen Restaurants möglich. Das Fairmont hat ca. 250 Zimmer und ausreichend Parkplätze. Die Gartenanlagen sind parkartig, riesig und wunderschön gestaltet. Gleich neben dem Fairmont befindet sich ein Golfplatz. Die Zimmer sind extrem geräumig, haben gute Betten und die Bäder sind ebenfalls angenehm groß. Es gibt entweder Badewannen oder Duschen. Alles in allem ein außergewöhnlich stilvolles, bereits älteres,Hotel jedoch mit viel Flair und reicher, interessanter Entstehungsgeschichte. Der einzige Minuspunkt sind die etwas abgewohnten Teppichböden in den Zimmern und die ebenfalls älteren Möbel. Ansonsten ist das Fairmont Hotel ein Ort zum Wiederkomnen und Genießen. Auch ohne Kinder ist es ein idealer Ort, um von dort aus traumhaft schöne Wanderungen in die einzigartige Natur der Blue Mountains zu machen.

Renovation needed

Punteggio Tripadvisor 2.0/5

zam-hel Recensione certificata TripAdvisor

The building is crumbling and it is not well kept - unfortunately because the scenery is amazing. Specially the doors on the rooms is the problem: every little sound comes thru. And if you are “lucky” with connecting room, you will get even more sounds from the neighbor. And the hotel is so much kid friendly that you are bit out of place without kids. And you can sure to have a loads of running, screaming and crying around you.

3 * Fsmilienhotel - kein Luxus Fsirmont

Punteggio Tripadvisor 2.0/5

MS360 In famiglia - Recensione certificata TripAdvisor

3*Familienhotel aber kein Fsirmont Luxus Hotel Waren während den Weihnachhtsferien im Hotel. Die Lage des Hotels direkt an den Blue Mountains ist prima. Die Zimmer sind einfach eingerichtet - das Bett war durchgelegen. Großteil der Infrastruktur des Hotels ist komplett veraltet - 1970/80 Jahre und absolut renovierungsbedürftig. Das italienische Restaurant war trotz hoher Auslastung geschlossen und das Steakrestaurant nur zur Hälfte buchbar. Alles wirkte sehr schmuddelig. Die Wäsche im Zimmergang lag 2 Tage. Das Personal war bemüht und fleißig - aber überlastet. Besser wäre es als 3 Sterne Familienhotel zu verkaufen

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.447 recensioni 8.2/10 Posizione
  • 2.741 recensioni 5.9/10 Camera
  • 2.884 recensioni 7.7/10 Servizio
  • 25 recensioni 5.3/10 Internet
  • 1.588 recensioni 5.1/10 Cibo
  • 1.017 recensioni 5.7/10 Comfort
  • 869 recensioni 3.5/10 Pulizia
  • 718 recensioni 6.7/10 Colazione

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