Dear Valued Guest, Mabuhay! Thank you very much for your continued trust and for choosing to stay with us for the third time. We are delighted to know that you find our location ideal for your diving activities and that you continue to enjoy your visits with us. It is especially heartwarming to hear that our waiter remembered you during your stay. Moments of genuine recognition and personalized service are what make hospitality truly special, and we are happy that this made you feel welcomed and valued. We truly appreciate your continued support and look forward to welcoming you back for your next diving adventure. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a memorable stay and found our rates reasonable while enjoying the essential amenities and experiences that make a great resort stay. It is truly heartwarming to hear that you had a wonderful experience with us. Your kind words mean a lot to our team and inspire us to continue providing excellent value and warm hospitality to all our guests. We look forward to welcoming you back for another wonderful stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We’re delighted to know that you chose to stay with us during your two-week study at the CIA. We hope our hotel provided you with a comfortable and welcoming environment throughout your stay. It was our pleasure to have you with us, and we truly appreciate your kind support. We hope to have the opportunity to welcome you back again in the future. Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We’re pleased to hear that you were satisfied with your stay. We sincerely apologize for the disturbance caused by noise from other guests during the evening. We understand how important a peaceful and restful environment is, especially at night. We appreciate you bringing this to our attention. Your feedback will be shared with our team so we can continue to improve our efforts in ensuring a comfortable and relaxing environment for all our guests. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Services

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our breakfast buffet, as well as the gym, pool, and beach facilities. It’s wonderful to know that these aspects of your stay contributed to a positive experience. However, we sincerely apologize for the shortcomings in our housekeeping service. Towels should be replenished appropriately during your stay, and bottled water should be provided as part of our regular service without requiring you to request it. We understand how inconvenient and disappointing this must have been. Your feedback has been shared with the relevant team for review and improvement, particularly regarding housekeeping standards and the consistency of our in-room amenities. We truly appreciate your honest comments and hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit. Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found our location convenient for your Ironman participation and that you enjoyed the wide variety of delicious options at our breakfast buffet. We are also pleased to know that you experienced excellent service from our Front Desk team. Your kind words will certainly be shared with our colleagues. However, we sincerely apologize for the discomfort caused by the noise from the neighboring room. We understand how important a quiet and restful environment is, especially after participating in an event like Ironman. We regret that the noise affected your sleep and overall comfort during your stay. Please be assured that we value your comments and will share your concern with the appropriate team as we continue to look for ways to improve our guests' comfort and experience. We hope to have the opportunity to welcome you back to Mercure and provide you with a more peaceful and relaxing stay. Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share such detailed and thoughtful feedback about your recent stay with us. We truly appreciate your kind words regarding the excellent and personable service provided by our restaurant, poolside bar, and housekeeping teams. We’re also delighted to hear that you enjoyed our food and the daily changes to our menu and restaurant layout. At the same time, we sincerely apologize for the difficulties you experienced at the front desk. We understand how frustrating it can be when there are discrepancies in the information provided, and we regret that this affected your overall impression of our service. We greatly appreciate your thoughtful observation regarding the workload of our front desk team. Your comments regarding the handling of phone calls and the need for additional staffing are valuable, and we will share your feedback with the appropriate management team for careful consideration. Thank you once again for recognizing the efforts of our team while also providing constructive suggestions for improvement. Feedback such as yours helps us identify areas where we can do better and provide a more seamless and relaxing experience for our guests. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and concern caused by the unstable power outlet in your room and the damage to your smartphone charger. Guest safety and comfort are our top priorities. We have taken note of your concern and will have our Engineering team inspect the power outlet to ensure that the necessary corrective measures are taken. We truly appreciate you bringing this matter to our attention, as your feedback helps us improve our facilities and provide a safer and more comfortable experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless stay. Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your wonderful feedback with us. We’re delighted to know that you had the opportunity to compete in Ironman Lapu-Lapu Cebu and that our hotel team was able to provide you with reassuring and supportive service throughout your stay. It was our pleasure to be part of your Ironman experience, and we’re truly grateful for your kind words and appreciation of our team. Congratulations on completing the Ironman, and we hope to welcome you back to Cebu for another memorable stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share such detailed feedback regarding your family’s recent stay with us. We sincerely apologize for the shortcomings you experienced, particularly with the bath mat, missing face towels, and the condition of the replacement bath mat. We also regret that our response at the Front Desk did not reflect the level of care and courtesy you deserved. We are particularly concerned to hear about the unpleasant odor and heat in the hallway. We understand your concern and agree that your report should have been treated with greater urgency. Our team should have accompanied you to the area, assessed the situation firsthand, and provided you with an appropriate update or explanation. We sincerely regret that this was not done. Your observations, especially coming from someone familiar with the hospitality industry, are greatly appreciated. We will share your comments with the relevant departments and management team to reinforce the importance of prompt follow-up, proper communication, and taking ownership of guest concerns. While we are pleased to know that you found our staff generally friendly and that your family vacation was ultimately satisfying, we are truly sorry that your experience with us did not meet the expectations you had, especially given your anticipation of staying at our hotel. Thank you once again for bringing these matters to our attention. Your feedback is valuable in helping us identify areas where we need to improve, and we hope to have the opportunity to restore your confidence and provide you and your family with a much better experience in the future. Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you so much for taking the time to share your feedback with us. We are delighted to hear that our team was kind and accommodating when you requested a hair dryer and an additional towel. We are also pleased to know that, despite the hotel being busy and having some noisy guests during your stay, you still had a great overall experience. Your kind words are truly appreciated, and we are especially happy to hear that you would choose to stay with us again. We look forward to welcoming you back to Mercure for another enjoyable stay. Balik-balik! Warm regards, Guest Services