Mercure Mactan Cebu (Opening November 2025) 4 つ星

Dear Valued Guest, Mabuhay! Thank you for taking the time to share such detailed and thoughtful feedback about your recent stay with us. We truly appreciate your kind words regarding the excellent and personable service provided by our restaurant, poolside bar, and housekeeping teams. We’re also delighted to hear that you enjoyed our food and the daily changes to our menu and restaurant layout. At the same time, we sincerely apologize for the difficulties you experienced at the front desk. We understand how frustrating it can be when there are discrepancies in the information provided, and we regret that this affected your overall impression of our service. We greatly appreciate your thoughtful observation regarding the workload of our front desk team. Your comments regarding the handling of phone calls and the need for additional staffing are valuable, and we will share your feedback with the appropriate management team for careful consideration. Thank you once again for recognizing the efforts of our team while also providing constructive suggestions for improvement. Feedback such as yours helps us identify areas where we can do better and provide a more seamless and relaxing experience for our guests. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and concern caused by the unstable power outlet in your room and the damage to your smartphone charger. Guest safety and comfort are our top priorities. We have taken note of your concern and will have our Engineering team inspect the power outlet to ensure that the necessary corrective measures are taken. We truly appreciate you bringing this matter to our attention, as your feedback helps us improve our facilities and provide a safer and more comfortable experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless stay. Warm regards, Guest Services