Thank you very much for choosing Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your kind feedback with us. We are delighted to hear that you enjoyed our breakfast, clean guest rooms, convenient parking facilities, and the service provided by our front desk team. Your kind words are a great encouragement to our staff, and we are very pleased to know that your stay with us was comfortable and enjoyable. We will continue striving to provide warm hospitality and memorable experiences for all of our guests. We sincerely look forward to welcoming you back to Mercure Nagano Matsushiro Resort & Spa on your next visit to Nagano. Best regards,

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our spacious parking area, comfortable guest room, delicious breakfast, and relaxing hot spring facilities. Your comment that you had a "very satisfying stay" truly means a great deal to all of us. We are pleased that our hotel provided a convenient and comfortable base for your journey by car, and we hope you had a wonderful time exploring Nagano. We sincerely look forward to welcoming you back on your next visit to Nagano.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa, and for sharing your feedback. We are very pleased to hear that you enjoyed our breakfast and found it to be excellent. We also sincerely appreciate your comments regarding the availability of our leisure facilities. We understand that limited operating hours may be inconvenient, especially for guests staying multiple nights. Your feedback has been shared with the relevant departments as we continue to review and improve our guest experience. We will continue striving to provide a more comfortable and enjoyable stay for all guests, regardless of the length of their visit. Thank you once again for your valuable comments.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations and that you felt compelled to check out earlier than planned. We are truly sorry for the lack of clear communication during check-in, particularly regarding how to use the restaurant services (advance reservation requirements, payment procedures, and seating flow) and the availability of our shuttle bus to the station. This resulted in confusion and inconvenience, and we take this as a serious issue in our service guidance. We also deeply regret that the condition of your room did not meet expected standards, including cleanliness concerns, the condition of the futon, and the overall maintenance of older facilities. Your comments regarding hygiene and upkeep are especially concerning, and we will immediately review our cleaning procedures, inspection processes, and facility management standards. Regarding the dining experience, we are sorry that both dinner and breakfast did not meet your expectations in terms of quality and value. Your suggestion to improve food quality—even if it means reducing variety—is valuable and will be shared with our culinary team for serious consideration. We also sincerely apologize for the lack of proper guidance from our staff, including transportation information and general explanations during your stay. We recognize the need to strengthen staff training and ensure more consistent and accurate communication. All of your comments have been shared with the relevant departments as important feedback for immediate improvement. We sincerely regret that your experience did not reflect the level of hospitality we aim to provide, and we appreciate you taking the time to help us identify areas where we must improve.