Dear Ms. H., Thank you for taking the time to share your detailed feedback with us. First and foremost, please accept our sincere apologies for the disappointing experience you had during your stay at Mövenpick Hotel Tallinn. We are truly sorry that the cleanliness and condition of your bathroom, as well as the room cleaning service, did not meet the standards you should rightfully expect from us. We take your comments regarding the bathtub, stains, and insects around the sink very seriously. We have already addressed this matter with our Housekeeping team, who inspected the bathtub and the bathroom following your feedback. During their inspection, no insects were found. However, the bathtub itself was found to be damaged and worn, and we fully acknowledge that its condition was not in line with our standards. We are sorry that this was not identified and addressed before your arrival. We are also very sorry to hear that you felt your concerns were not properly addressed and that our team appeared unhelpful. This is certainly not the level of care and hospitality we aim to provide. We have taken note of your feedback and are addressing the matter internally with the relevant team members. Regarding the curtains, we appreciate you bringing this to our attention as well. We understand how frustrating it must have been to find that they could not be fully closed, particularly when expecting a comfortable and private stay. We will have this checked to determine whether the issue is related to the design or the way the curtains were positioned before arrival. Please be assured that your feedback has not been overlooked. We have already been in contact internally regarding the issues you experienced, and your comments are helping us identify areas that require attention and improvement. We are grateful that you still rated your arrival, departure, WiFi, breakfast, and our sustainability efforts positively, but we sincerely regret that the overall experience fell short of what you expected and deserved. A 4/10 recommendation is a clear indication that we did not succeed in providing the comfortable and well-maintained stay we strive for. Once again, please accept our heartfelt apologies. We truly appreciate you bringing these matters to our attention and hope that, should you choose to stay with us again in the future, we will have the opportunity to provide you with the experience you should have received from the very beginning. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

"Dear Mr. Lee, Thank you so much for your wonderful feedback! We're delighted to hear that you and your partner had such a comfortable stay, and we especially appreciate you highlighting our front desk team's patience during check-in, we'll be sure to pass along your kind words to them. Thank you again for choosing Mövenpick Hotel Tallinn, we hope to welcome you both back again soon! Kind regards, Martin Ving Front Office Supervisor Mövenpick Hotel Tallinn"

Dear Ms. L., Thank you for taking the time to share your detailed feedback with us. We\'re so pleased to hear that you enjoyed our convenient location and the comfort of our newly designed room facilities. It’s also lovely to know our housekeeping team’s efforts stood out during your stay — we’ll be sure to pass along your kind words. We appreciate your comments regarding breakfast and our team, and we’ll certainly take them into consideration as we continuously work to improve the guest experience. Guest insights like yours help us grow and do better. We’re also happy to know that you found value in our sustainable initiatives and noticed the efforts we’ve made in reducing single-use plastics — it’s something we’re very passionate about. Thank you again for choosing us for your family stay, and we hope to have the pleasure of welcoming you back soon — perhaps as a member of our ALL – Accor Live Limitless programme next time, where even more benefits await. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Yaqin L., Thank you so much for your wonderful feedback! We are thrilled to hear that you had a very good experience with us and that you enjoyed the cleanliness, comfort, and friendly service from our team. It\'s also great to know that you appreciated the complete supplies and our efforts towards sustainability, including the replacement of single-use plastic items. Your positive remarks truly mean a lot to us. We are especially grateful for your 100/100 ratings and your willingness to recommend us to others. We would love to have you stay with us again in the future and would also be happy to welcome you to our ALL – Accor Live Limitless loyalty programme, where you can enjoy even more benefits. Thank you again for choosing us, and we look forward to your next visit! Kind regards, Karoliine Mövenpick Hotel Tallinn