South Palms Resort and Spa Panglao - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.7/5 703 评论

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South Palms Resort and Spa Panglao - MGallery Collection - Image 1
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Barangay Tawala, 邦劳岛, 薄荷省, 6340 邦劳岛, 菲律宾

描述

酒店其他优惠

  • 拥有菲律宾魅力和美憬阁特色风格的定制豪华体验

  • 游客稀少的宁静白色沙滩为您带来真正的放松体验

  • 享受环保的住宿体验以及新鲜的农场到餐桌海岛餐饮服务

  • 邀您探索正宗的保和岛文化、故事和传统

  • 提供南部农场的自然体验和适合家庭的活动

我们的客房

酒店位置

South Palms Resort and Spa Panglao - MGallery Collection

Barangay Tawala, 邦劳岛, 薄荷省
6340 邦劳岛
菲律宾

GPS:9.5525, 123.79805

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  703 评论

客户意见评级 4.5/5

Bing K. 情侣住宿 - 所有已确认评论

酒店有自己的私人区域的沙滩，可以独享一片沙滩很不错，入住体验很棒，工作人员都非常热情。

Dear Valued Guest, We truly appreciate your time to share your pleasant experience at the South Palms Resort and Spa Panglao MGallery Collection. We are delighted to hear that you enjoyed our private beach and the warm service from our staff particularly with our Head Concierge, Brian. Thank you and we look forward to your next visit. Warm Regards, Guest Experience Manager

客户意见评级 0.5/5

Mingwei C. 朋友住宿 - 所有已确认评论

前台工作人员非常不负责任，入住体验非常非常差

Dear Valued Guest, Thank you for taking the time to share your experience during your recent stay with us. We sincerely apologize that the service provided by our Front Desk team did not meet your expectations. Please rest assured that your feedback has been shared with the concerned department and will serve as an important basis for improving our service standards and enhancing the experience of our future guests. We truly value your feedback and hope you will give us another opportunity to provide you with the level of hospitality that we strive to deliver. Warm Regards, Guest Experience Manager

客户意见评级 5.0/5

Jiahui Y. 情侣住宿 - 所有已确认评论

很舒服，无敌好的一家酒店，超级喜欢。

客户意见评级 0.5/5

Chunsheng W. 单人住宿 - 所有已确认评论

餐厅海鲜螃蟹没有做熟 导致细菌感染性急性肠胃炎 食物中毒

Dear Chunsheng W., Thank you for sharing your valuable feedback. Our sincere apologies for the inconvenience this experience have caused you. Rest assured that our Safety and Compliance Manager conducted a thorough investigation into the incident, as we take all food safety concerns very seriously. We continuously ensure that the ingredients used by our chefs, as well as the dishes served by our team, meet the highest quality standards. Nonetheless, we will continue to review and strengthen our dining operations to uphold the highest standards of hygiene and food safety. Sincerely, Guest Experience Manager

客户意见评级 2.0/5

Donghong Z. 情侣住宿 - 所有已确认评论

入住当天酒店值班人员不承认弄错房间和图片，在我们强烈要求想要入住首页图片对应的房间时，告知我们房间升级需要每晚补交21000多比索且需要一次性升级5晚。我们认为房费差额比携程直订要贵很多，且当时已经是凌晨一点多，身体也吃不消，因此选择勉强先入住，第二天再跟携程沟通。最终处理结果是携程单方面赔偿了我们一部分损失。酒店虽然有经理出面道歉，声称别墅图片和标准房图片混放给我们造成了理解偏差，后续酒店会调整图片呈现方式，但实际调整并未完成。我们认为酒店整体环境设施还是非常不错的，但房间和宣传订单图片完全不一致，这种货不对版的消费误导还是非常影响品牌体验。且酒店方的道歉仅限于口头，完全没有实际行动的补救，也很让人失望。

Dear Valued Guest, We appreciate the time you took to share your feedback regarding your recent stay, your comments are highly appreciated and truly important to us. We apologize to hear about the issues you encountered during your stay and value your description regarding the discrepancy between the room images and the actual conditions. We will carefully review your comments to enhance the quality of our service. Sincerely, Guest Experience Manager

其他网络用户评价我们的酒店

  • 174 评论 8.4/10 位置
  • 367 评论 8.7/10 房间
  • 608 评论 8.6/10 服务
  • 253 评论 9.5/10 氛围
  • 237 评论 8.8/10 设施
  • 151 评论 8.2/10 舒适度
  • 122 评论 8.9/10 清洁度
  • 102 评论 8.5/10 早餐

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