Dear Ms. W., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you had such a pleasant stay, enjoyed the room, pool, and restaurant, and that our colleague Maruf assisted you so thoughtfully with your luggage. We will be sure to pass on your kind words to him — it will mean a lot and encourage him greatly. Your recognition of our team’s care truly inspires us to continue creating memorable experiences for our guests. We look forward to hosting you and your family again, making your next visit to Bukhara just as enjoyable and full of warmth. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Xingling L., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you appreciated the pleasant environment and the friendly attitude of our team. At the same time, we sincerely regret that the dining experience did not fully meet your expectations and that the internet connection was not as smooth as it should be. Your thoughtful remarks are very valuable to us, and we will review them carefully with our culinary and technical teams to improve both the quality of meals and the stability of Wi‑Fi. We truly appreciate your openness in providing such detailed feedback. It helps us grow and ensure that every guest enjoys greater comfort and satisfaction. We look forward to welcoming you again and making your next stay in Bukhara even more enjoyable. With warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Xiaoquan l., Thank you very much for your excellent rating and kind words. We are delighted to know that you found all our team members professional, polite, and attentive — your recognition is the greatest reward for us. Your encouragement inspires us to continue welcoming our guests with warmth and care. We look forward to hosting you again at Mercure Bukhara Old Town and making your next stay just as enjoyable. Warm regards, Mikhail Chesnokov Rooms Division Manager Mercure Bukhara Old Town

Dear Valued Guest, Thank you for awarding us a perfect 100/100 score and for sharing such a detailed and positive review following your family stay at Mercure Bukhara Old Town. We are delighted to know that you found our location exceptional and that every aspect of your experience — from arrival and accommodation to cleanliness, dining, wellness facilities, WiFi, sustainability initiatives, and overall value — met your expectations at the highest level. Achieving consistency across all touchpoints is something we continuously strive for, and your evaluation confirms that our efforts are resonating with our guests. A special thank you for recognizing our Hotel Manager, Timur. We are proud that he was able to personally assist in coordinating with your driver and ensure a smooth resolution. Moments like these reflect our commitment to proactive support and genuine hospitality. Your appreciation will be shared with him directly. It is also very encouraging to see your high satisfaction with our sustainability initiatives, including responsible sourcing and reducing single-use plastics. Responsible hospitality remains a key pillar of our long-term vision, and your recognition reinforces that direction. We are truly grateful for your recommendation and your willingness to share your review with fellow travelers. We hope to have the pleasure of welcoming you and your family back again in the near future. Warm regards, Miragha J.S. Property Manager