Dear Yujin B., Thank you very much for taking the time to share such a wonderful review following your stay at Mercure Bukhara Old Town with your friends. We are truly delighted to know that you enjoyed our spacious and clean rooms, as well as the high quality of our meals. It brings us great joy to hear that our team member at the front desk was able to assist you proactively with your movie ticket booking around check-out time—I will be sure to pass along your kind words to her! At the same time, thank you for your helpful note regarding the lunch and dinner menu variety over a multi-day stay. We truly appreciate this feedback and will work with our culinary team to introduce more diversity to our meal options for guests dining with us continuously. Thank you once again for your top recommendation and high praise. We hope to have the pleasure of welcoming you back to Bukhara in the near future! Best regards, Mikhail Chesnokov Rooms Division Manager

Dear Valued Guest, Thank you very much for taking the time to share such a detailed evaluation of your recent family stay with us, and for your continued loyalty as an ALL – Accor Live Limitless Gold member. We are pleased to see that your overall experience, arrival process, accommodation, cleanliness, WiFi, value for money, and sustainability efforts were all rated highly. It is also encouraging to know that you felt well recognized as a loyalty member and that the welcome drink and amenity met — and even exceeded — your expectations. This level of engagement is exactly what we aim to deliver to our valued members. At the same time, we sincerely acknowledge the areas where we did not fully meet your expectations. Regarding breakfast, your rating clearly indicates room for improvement. Your feedback has been shared with our culinary leadership team for immediate review. We are currently reassessing menu variety, quality perception, and presentation to ensure a more compelling and differentiated morning experience aligned with Accor brand standards. We also appreciate your comment about the limited room photos on ALL.com. Transparency and accurate representation are critical in the digital booking journey. We will coordinate with our distribution and marketing teams to enhance visual content and provide a clearer preview of room categories. Concerning the room upgrade, fitness centre, and pool experience, we regret that these elements fell below expectations. Your insights help us recalibrate both service delivery and facility positioning to ensure stronger alignment between promise and execution. It was a pleasure welcoming you from South Korea, and we truly value your willingness to recommend both the hotel and the loyalty programme. We hope to have the opportunity to welcome you and your family back for an even more refined and memorable stay. Regards, Miragha J.S. Property Manager.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us, and for rating your overall experience so positively. We are delighted to learn that our team made a strong impression through their brightness, friendliness, and professionalism. Your perfect scores for our colleagues, arrival and departure experience, WiFi, value for money, and sustainability efforts clearly validate our ongoing focus on service excellence and responsible hospitality. It is equally encouraging to know that you enjoyed the comfort of your accommodation, the room upgrade, dinner at Saffron, and the recognition extended to you as a valued ALL Platinum member. Your loyalty and trust in our brand are truly appreciated. At the same time, we take note of your feedback regarding the breakfast selection, fitness centre, and welcome amenity. These insights are particularly valuable, as they allow us to challenge our current standards and further optimize the guest journey. Please be assured that your comments have been shared with the relevant teams as part of our continuous improvement process. Thank you once again for recommending our hotel and the ALL loyalty programme so highly. We look forward to welcoming you back and delivering an even more elevated experience on your next visit. Regards, Miragha J.S. Property Manager Mercure Bukhara