Dear Ms. I., Thank you very much for sharing your impressions of Mercure Bukhara Old Town. We are delighted to know that you enjoyed a relaxing and peaceful time with us, and that the atmosphere of your room brought you comfort. At the same time, we sincerely regret that the dinner menu on your second evening did not meet your expectations. Your thoughtful remark is very valuable, and we will review this point with our culinary team to ensure greater variety for our guests staying multiple nights. We truly appreciate your openness and kindness in providing such detailed feedback. It inspires us to keep improving and to make every stay more enjoyable. We look forward to welcoming you again and creating even more pleasant memories during your next visit to Bukhara. With warm regards and gratitude, Mikhail Chesnokov Rooms Division Manager

Dear Mr. s., Thank you for sharing your impressions of Mercure Bukhara Old Town and for your loyalty as an ALL Accor Classic member. We are sorry to learn that your recent stay did not fully meet expectations. We sincerely appreciate your detailed remarks regarding the location, access to rooms, linen quality, and shower facilities. Your feedback is very important to us, and our team will carefully review these points to improve the comfort and convenience of future stays. We also take note of your comment about the booking process and the need for clearer information. At the same time, we are pleased that you found cleanliness and the support of our team satisfactory. We hope to have the opportunity to welcome you again and provide a more enjoyable experience in Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager

杉村さま このたびは、非常に丁寧で温かいご感想をお寄せいただき、心より御礼申し上げます。各項目で100／100という最高評価を頂戴し、当館のサービス品質が確かな価値をお届けできていることを再確認いたしました。 ホテルの洗練されたデザインや温かな居心地、そしてスタッフ一人ひとりのホスピタリティに触れていただけたことは、私たちにとって大きな励みです。夜間でも安心してLyabi-Hauzまで徒歩移動いただけたとのお声も、当館が目指す安全性と快適性の基準に合致しており、非常に重要な示唆を与えてくれます。 また、ティムールがお客様にとって特別な存在となり、私自身もチェックイン前にお声がけできたことを喜ばしく思います。いただいたお言葉は必ずチーム内で共有し、さらなるサービス向上につなげてまいります。 3階バーの眺望やロビーの音楽、中庭の雰囲気、そしてプール・サウナを含む設備の価値まで、滞在全体を総合的に評価していただき、本当にありがとうございます。 「離れるのが惜しい」と言っていただけることは、ホテルに携わる者としてこれ以上ない称賛です。 ブハラでのご滞在がより心に残るものとなったと伺い、大変光栄に存じます。またお会いできる日を、スタッフ一同心よりお待ちしております。 With regards, Miragha J.S. Property Manager Dear Ms S., Thank you for this exceptionally comprehensive and heartfelt review. Your 100/100 evaluation across all key touchpoints is a strong endorsement of our service culture and reinforces our commitment to delivering a consistently elevated guest journey. We are particularly encouraged by your remarks on the hotel’s refined design, warm ambience, and the sense of emotional connection you experienced with our team. Your comments about walking to Lyabi-Hauz safely and comfortably further validate the operational confidence we want every guest to feel. Your acknowledgement of Mr Timur’s hospitality, as well as your appreciation for the proactive engagement during your arrival, demonstrates that our team’s guest-centric approach is creating high-impact touchpoints. I will ensure both recognitions are communicated internally. We also appreciate your insights regarding the bar on the third floor, the courtyard atmosphere, and the relaxing music in the lobby—these experiential elements are part of the hotel’s holistic value proposition, and your feedback confirms their strategic relevance. It is truly rewarding to know that your stay with us made your time in Bukhara even more memorable. We would be honoured to welcome you back for another seamless and comfortable experience. With regards, Miragha J.S. Property Manager

Mana K. 様 この度は、Mercure Bukhara Old Town でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Sincerely, Mercure Bukhara Old Town Team