Dear Mr. R., Thank you for taking the time to share your feedback about your recent stay at Mercure Bukhara Old Town. We are glad to know that you enjoyed the breakfast and appreciated the cleanliness of the room. At the same time, we sincerely regret the inconveniences you experienced with the hot water, air conditioning, and bathroom ventilation. Please accept our apologies for the discomfort this caused. Your comments are very important to us, and we will carefully review the technical issues you mentioned to ensure improvements are made. We truly value your constructive feedback and hope to have the opportunity to welcome you again, providing a smoother and more comfortable experience on your next visit to Bukhara. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Ms. G., Thank you very much for sharing your experience and for the excellent ratings regarding cleanliness, breakfast, check-in, and the hospitality of our team. We are truly delighted to know that you consider our hotel the best choice in Bukhara. We have also carefully noted your suggestion regarding the indoor pool and the underused courtyard. Your feedback is highly valuable and will help us further enhance our facilities and guest experience. It would be our pleasure to welcome you back in the future and provide you with an even more memorable stay. Warm regards, Miragha J.S. Property Manager

Dear Anna M. M., Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location, comfortable rooms, and the beautiful spa that features an ancient hammam. It’s also great to know that you appreciated the dining experience at our rooftop restaurant with its stunning terrace views. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding noise levels in your room and the language barriers you encountered with some of our staff. We are continually working on enhancing our team’s language skills to ensure that we provide excellent service to all our guests. Regarding the availability of Uzbek wine, we appreciate your insight and will take your comments into consideration as we continue to refine our offerings. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even better experience! Best Regards, Faig Bayramov Rooms Division Manager

Dear Mirka, Thank you so much for your wonderful feedback! We are delighted to hear that you felt welcomed and a little spoiled during your stay. Creating a warm and inviting atmosphere for our guests is our top priority and it's truly rewarding to know we succeeded in making your experience special. If there’s anything more we can do to enhance your future visits or if you have any suggestions, please don’t hesitate to reach out. We look forward to welcoming you back soon! Best Regards, Faig Bayramov Rooms Division Manager

Dear Elena, Thank you for taking the time to share your experience with us! We are truly honored to have had the opportunity to host such discerning guests as you. We appreciate your candidness and are thrilled to hear that our superior room, facilities, and service met your high expectations. It’s wonderful to know that you enjoyed our breakfast selection and found the quality to your liking—especially our desserts! We are particularly grateful for your kind words about our restaurant and the Uzbek baklava. Your compliments mean a lot to us, and we’re glad that it made a memorable impression on you! Cleanliness and comfort are priorities for us, so it’s rewarding to hear you found these aspects to be top-level. Thank you once again for your recommendation. It was a pleasure having you with us, and we hope to welcome you back in the future for another wonderful stay! Best Regards, Faig Bayramov Rooms Division Manager