Dear Mr M., Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed the service of our staff and that your stay was so comfortable. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Dear Mr F., Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed our breakfast selection and the design of our rooms. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Dear Guest, Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed the cleanliness of our hotel and its rooms and the service of our Front Office staff. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Dear Ms R., Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you particularly enjoyed so many aspects of your stay, including the design and cleanliness of our hotel, the food selection and the service of our staff. Your kind comments have been shared with the rest of our management team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Dear Mr. L., Thank you very much for taking the time to share your positive feedback following your stay at Pullman Zagreb. We truly appreciate you choosing our hotel and sharing your experience with us. We are delighted to hear that you enjoyed our service during your stay, and that it has been according to your expectations. It is wonderful to know that, as a returning Guest, this has made a positive impression on you. Your kind comments have been shared with the rest of Management Team who will be very pleased to receive such encouraging feedback. It would be our pleasure to welcome you back to Pullman Zagreb in the future. Should your travels bring you back to Zagreb, we would be delighted to host you again and ensure another memorable stay. Thank you, Kind regards Tin Suljić Front Office Manager Pullman Zagreb

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Gentile Milunka T., La ringraziamo per aver condiviso la sua esperienza presso il Pullman Zagreb. Ci dispiace apprendere che il servizio alla reception non sia stato all'altezza delle sue aspettative. La cortesia e la disponibilità del nostro personale sono fondamentali, e ci impegniamo a garantire che ogni ospite riceva un'accoglienza calorosa. Siamo altresì spiacenti di sapere che la pulizia della camera non fosse soddisfacente. Ci assicureremo di rivedere i nostri standard di pulizia e di comunicare tali problematiche al nostro staff. Siamo felici che la nostra collaboratrice sia riuscita ad assisterla con la prenotazione e che abbia avuto un buon riposo. Per quanto riguarda la colazione, ci scusiamo per l’inconveniente riscontrato. La disponibilità del personale durante queste ore è cruciale e faremo in modo di migliorare questa situazione per il futuro. La ringraziamo nuovamente per il suo feedback, che è prezioso per noi. Distinti saluti, Pullman Zagreb

Gentile Danilo G., La ringraziamo sinceramente per le sue parole gentili e per aver condiviso la sua esperienza positiva presso il Pullman Zagreb. Siamo lieti di sapere che ha apprezzato l'ospitalità del nostro personale, la pulizia delle camere e i servizi disponibili. È sempre un piacere ricevere feedback così positivi, che ci motivano a mantenere i nostri standard elevati. Cordiali saluti, Pullman Zagreb

Dear Arianna P., Thank you for taking the time to tell us about your experience at the Pullman Zagreb. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Thank you for your feedback and for choosing to stay with us for many days. We’re glad to hear that, overall, you had a good stay. However, we’re truly sorry for the shortcomings you experienced with our room service. Please accept our sincere apologies for the inconvenience caused by the missing towels, bathrobe, and hand soap. This is not the standard we aim to maintain, and we regret that these issues were not resolved during your stay, even after you brought them to our attention. Your comments have been noted and shared with the appropriate teams to ensure improvements are made. We genuinely appreciate your patience and understanding. We hope to have the chance to welcome you back and provide you with an even better experience next time.