Dear Sir or Madam, Thank you for taking the time to share your detailed feedback about your stay at Saint Gervais Hotel & Spa. We are pleased to hear that you appreciated the location and the architecture of our hotel. However, we are truly sorry that the level of cleanliness you experienced, both in your room and in the common areas, did not meet the standards we aim to provide. We take your comments regarding the bed linen and the hair found in the bathroom particularly seriously. Such details should not occur in a four-star establishment, and your feedback will be shared with our housekeeping team so that the necessary checks and improvements can be made. We also understand your frustration regarding the timing of the room service. We appreciate that guests arriving later in the afternoon may wish to relax and should not have to wait for their room to be serviced. We will reinforce the importance of coordinating housekeeping services with our guests' comfort and schedules. Regarding the bar service, we are sorry that we were unable to offer you chips with your aperitif and, more importantly, that no suitable alternative was suggested. We agree that a more attentive response would have been appropriate, and your comment will be shared with our bar team. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again and provide you with an experience more in line with the standards and service we strive to offer. Warmest regards, The Saint Gervais Hotel & Spa

Dear Ms. C., Thank you very much for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated the cleanliness of your room, the kindness of our reception team, our breakfast and the Wi-Fi service. We are sorry, however, for the inconveniences you encountered with the bathtub and sink drainage, as well as with the toilet seat. We will make sure that these points are brought to the attention of our maintenance and housekeeping teams so that they can be checked more carefully. We also appreciate your suggestion regarding slippers and bathrobes for guests wishing to enjoy our outdoor pool. Your comments are valuable to us as we continuously look for ways to improve our guests’ comfort. We hope to have the pleasure of welcoming you back to Le Saint Gervais Hotel & Spa and providing you with an even more enjoyable experience. Warm regards, Le Saint Gervais Hotel & Spa

Bonjour Monsieur V., Nous vous remercions sincèrement pour votre fidélité depuis l’ouverture de l’hôtel et pour le temps consacré à partager avec nous un retour aussi complet. Nous sommes heureux de constater que vous retrouvez toujours les qualités qui vous sont chères, notamment le confort de la chambre, la qualité du sommeil, l’insonorisation ainsi que la propreté de l’établissement. Nous sommes également ravis que vous ayez apprécié nos fromages au petit-déjeuner et que l’intervention de Sara ait permis de résoudre les différents désagréments rencontrés durant votre séjour. Vos remarques concernant le service, les équipements manquants en chambre et surtout l’organisation de la fin du petit-déjeuner sont parfaitement entendues. Nous comprenons tout à fait votre déception et allons transmettre ces observations aux équipes concernées afin que l’expérience de nos clients reste à la hauteur de vos précédents séjours. Nous prenons également bonne note de votre remarque concernant la moquette devant les ascenseurs ainsi que de votre suggestion d’enrichir davantage le petit-déjeuner avec des produits locaux. Après toutes ces années à vous recevoir chaque été, votre avis compte particulièrement pour nous. Nous espérons que votre prochaine visite vous permettra de retrouver pleinement la qualité de service que vous appréciez habituellement chez nous. Au plaisir de vous accueillir à nouveau l’été prochain, L’équipe de l’hôtel

Dear Sir or Madam, Thank you very much for taking the time to share your feedback following your stay at Saint Gervais Hotel & Spa. We are delighted to hear that you appreciated the care taken with our hotel, the kindness of our team, and the spacious and comfortable surroundings. We are also pleased that you found our hotel to be a convenient stopover during your journey. We are sorry, however, that the road noise affected your experience. We understand that traffic can be more noticeable in some rooms, and we regret any inconvenience this may have caused. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Saint-Gervais on another occasion. Warm regards, Le Saint Gervais Hotel & Spa

Dear Sir or Madam, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your experience with us and appreciated the beauty of our hotel, as well as the spaciousness and cleanliness of our rooms. Your recommendation means a great deal to our entire team. We hope to have the pleasure of welcoming you back to Saint-Gervais for another memorable stay. Warm regards, Le Saint Gervais Hotel & Spa

Gentile Ospite, La ringraziamo per aver condiviso la sua esperienza. Siamo felici che abbia apprezzato il nostro hotel, la posizione e la varietà della colazione. Ci dispiace, invece, per l’inconveniente relativo alla SPA non disponibile durante il suo soggiorno. Comprendiamo la sua delusione e ci scusiamo per il disagio causato. Ci auguriamo di poterla accogliere nuovamente in futuro per offrirle un’esperienza completa e pienamente soddisfacente. Cordiali saluti, La Reception

Signora P., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Saint Gervais Hotel & Spa - Handwritten Collection. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora le porgiamo cordiali saluti. L'équipe du Saint-Gervais Hôtel & Spa