Dear Tao, Stylish greetings from SO/ Maldives! We are delighted to know that you had such a memorable four-night stay and enjoyed our overwater villa, the stunning lagoon, relaxing spa, and the wide variety of activities available throughout the resort. A heartfelt thank you for recognizing Levi for her exceptional hospitality. We are thrilled to hear that her attentive and proactive service, from arranging your dining experiences and activities to ensuring every detail of your stay was taken care of, made your holiday so smooth and enjoyable. We also appreciate your kind recognition of the team member who served your floating breakfast, and we will be sure to share your compliments with our team. Thank you as well for your valuable suggestion regarding adding Chinese breakfast options. We truly appreciate your feedback and will share it with our culinary team as we continuously strive to enhance our dining experience. Thank you once again for your kind recommendation. We look forward to welcoming you back to SO/ Maldives for another unforgettable island escape. Warm regards, Viu – Guest Experience

Dear Chenming, Chic greetings from SO/ Maldives! We are delighted to know that you enjoyed the beauty of our lagoon and that our team made such a positive impression during your stay. A very special thank you for recognizing our Chinese-speaking ambassador at Citronelle for the warm hospitality provided. Your kind compliments will certainly be shared with the team. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We regret the delay during your check-in and appreciate your suggestion regarding a dedicated ambassador to assist guests while the Guest Experience Maker is occupied. We also apologize for the cleanliness issues you encountered upon moving to your Water Villa. This is certainly not reflective of our usual standards, and your feedback has been shared with our Housekeeping team to reinforce our quality checks. We also understand your comments regarding the waiting time between check-out and your scheduled speedboat departure. While our transfer schedules are carefully coordinated with guests' international flight timings, we appreciate your feedback and will continue to review opportunities to further enhance the departure experience. Thank you once again for choosing SO/ Maldives. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a seamless and even more memorable island getaway in the future. Warm regards, Viu – Guest Experience

Dear Hao N., Stylish Greetings from SO/ Maldives! Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the warm hospitality of our team and found our service to be friendly and welcoming. It is also wonderful to hear that our convenient location contributed positively to your stay. At the same time, we sincerely appreciate you bringing your concerns regarding cleanliness to our attention. Please accept our apologies that this aspect of your experience did not meet the high standards we strive to uphold. Your feedback is invaluable, and it has been shared with our housekeeping team so that we can review and enhance our procedures to ensure a consistently exceptional experience for all our guests. Thank you once again for your valuable comments. We truly hope to have the opportunity to welcome you back to SO/ Maldives and provide you with the flawless experience you deserve. Warm regards, Viu - Guest Experience

Dear Jiahao L., Stylish Greetings from SO/ Maldives! Thank you for your heartfelt review and for sharing such wonderful memories of your stay with us. We are truly honored to know that your island escape exceeded all expectations and that every aspect of your experience contributed to a flawless and unforgettable holiday. It is especially rewarding to hear your kind recognition of our team members. Claire and the entire team at Citronelle Club, Mahudee and Zimyan at Hadaba, as well as our colleagues at Lazuli, will be delighted to know that their warm hospitality and attentive service left such a lasting impression. Creating memorable dining experiences is something we are deeply passionate about. We are equally pleased that Shihab’s dedication and prompt assistance ensured the utmost comfort throughout your stay. Knowing that your first spa experience was so relaxing and memorable thanks to the expertise of KC and Ari is truly gratifying. Above all, we are thrilled that Levi Wang’s impeccable care, thoughtful itinerary planning, and unwavering attention to every detail helped make your stay seamless and extraordinary. Your special recognition means a great deal, and we will be delighted to share your compliments with him and the entire team. On behalf of everyone at SO/ Maldives, thank you for your kind recommendation and for allowing us to be part of such cherished memories. It was our absolute pleasure to host you, and we eagerly look forward to welcoming you back for another exceptional escape in paradise. Warm regards, Viu - Guest Experience

Dear Xiwen H., Chic Greetings from SO/ Maldives! Thank you for your wonderful feedback! We are delighted to hear that you had such a memorable experience with us. Knowing that our concierge team and all of our ambassadors made you feel warmly welcomed truly means the world to us. We’re thrilled that you enjoyed the breathtaking surroundings, the crystal-clear sea, and every moment of your stay. Creating unforgettable experiences in paradise is what we strive for, and it brings us great joy to know we succeeded in making your visit so enjoyable. We look forward to welcoming you back to SO/ Maldives for another extraordinary escape filled with relaxation, beauty, and heartfelt hospitality Warm regards, Viu - Guest Experience

Dear Siying, Warm greetings from SO/ Maldives! Thank you for taking the time to share your feedback. While we are pleased to know you enjoyed the beautiful surroundings and many aspects of your stay, we are truly sorry to learn that you became unwell during your holiday. The health and safety of our guests is of the utmost importance to us. Following your comments, we conducted a thorough internal review. We can confirm that no other cases of similar illness were reported during the same period, with all guests dining from the same restaurants and menus. In addition, our culinary operations strictly adhere to internationally recognized HACCP food safety protocols, with rigorous food handling, storage, and preparation procedures in place. We are pleased that our resort doctor was able to attend to you promptly and that our team assisted by arranging food delivery to your villa while you recovered. We also regret to learn that your interactions with your Guest Experience Maker did not meet your expectations. Your feedback has been noted, as we strive to ensure every guest receives warm, professional, and personalized service throughout their stay. Thank you once again for sharing your experience. We wish you good health and all the best in your future travels. Kind regards, Guest Experience Team

Dear Yuxuan C., Chic Greetings from SO/ Maldives! Thank you for your lovely feedback. We are delighted to hear that you found the resort both relaxing and beautiful, and that our team's warm hospitality and professionalism made your stay even more special. Providing exceptional service is at the heart of what we do, so it is truly rewarding to know that our team helped create a memorable experience for you. We sincerely appreciate your kind words and look forward to welcoming you back for another peaceful and unforgettable getaway in paradise. Warm regards, Viu - Guest Experience

Dear Sunjing W., Greetings from SO/ Maldives! Thank you for choosing SO/ Maldives and for taking the time to share your recent experience with us. We sincerely appreciate your support and are grateful for your candid feedback. While we are delighted that certain members of our team left a positive impression, we are truly sorry to learn that the warmth and friendliness of our service did not consistently meet the high expectations we set for ourselves. Please accept our heartfelt apologies. Your comments are invaluable to us, and we will take them constructively as we continue to refine and elevate the guest experience we strive to deliver. It was particularly rewarding to hear that the Chinese waiter at Citronelle restaurant and the young female waiter at Hadaba provided such enthusiastic and attentive service. We are delighted that their genuine hospitality helped create memorable moments during your stay, and we will be sure to share your kind recognition with them. At SO/ Maldives, creating unforgettable experiences through heartfelt service is at the core of everything we do. We sincerely hope you will grant us the pleasure of welcoming you back in the future, allowing us the opportunity to restore your confidence and provide the exceptional, bespoke hospitality that defines the SO/ Maldives experience. Warm regards, Warmest regards, Viu - Guest Experience

Dear Shengxin, Chic greetings from SO/ Maldives! We are pleased to hear that you enjoyed the beauty of our lagoon and appreciated the convenience of our location. It is also wonderful to know that you found the à la carte dining experiences enjoyable and of a higher standard during your stay. At the same time, we sincerely regret that certain aspects of your experience did not fully meet your expectations. We appreciate your comments regarding the buffet selection at our main restaurant, shuttle response times, and the pricing of our excursions. Your feedback is valuable and has been shared with the relevant teams for review as we continuously strive to enhance the guest experience. We also apologize for the housekeeping oversight regarding the tissue box and the inconvenience caused. Please rest assured that your comments have been shared with our Housekeeping team to ensure greater attention to detail moving forward. Thank you once again for choosing SO/ Maldives. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Warm regards, Viu – Guest Experience

Dear Guanhua, Stylish greetings from SO/ Maldives! We are delighted to hear that you had a comfortable and relaxing stay at SO/ Maldives. It’s fantastic to know that Levi, Claire, and our spa therapists Ari & Motan contributed to making your experience seamless, attentive, and rejuvenating. We also appreciate your suggestion regarding a small souvenir at check-out. Your feedback is valuable, and we will certainly take it into consideration to enhance future guest experiences. Thank you again for recommending SO/ Maldives. We look forward to welcoming you and your friends back for another memorable stay. Warm regards, Viu – Guest Experience

Dear Mengna, We are delighted to hear that you enjoyed our convenient location, beautiful scenery, and that you were overall very satisfied with your stay at SO/ Maldives. We also sincerely appreciate your comment regarding the speed of water delivery to the villa. Your feedback is valuable to us and will be shared with the relevant team as we continuously work to improve our service standards. A special thank you for recognizing Claire. We are very pleased to know that her polite and warm hospitality made a positive impression on your experience. Thank you once again for your kind support. We look forward to welcoming you back to SO/ Maldives for another memorable stay. Warm regards, Viu – Guest Experience

Dear Cheng, We regret that aspects of service coordination and in-room facilities did not meet your expectations. Your comments regarding the floating breakfast delivery and equipment condition have been noted, and we continue to focus on improving attention to detail and response efficiency across all touchpoints. We also appreciate your feedback regarding transfer timing and coordination, which has been noted as we review how we can better support guest travel arrangements. Thank you as well for recognizing our team members at the restaurants — your kind words will be shared with them. We appreciate your perspective and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Jingsong, We are delighted to know that you enjoyed the beautiful environment and had a relaxing and enjoyable experience at SO/ Maldives. It is always rewarding to hear that our guests had a memorable stay with us. At the same time, we appreciate your comments regarding the waiting time during registration on arrival. While we always aim to make the arrival experience smooth and efficient, there are occasions when higher occupancy may result in a longer wait. Please rest assured that your feedback has been noted and shared with the team as we continuously look for ways to improve the guest experience. Thank you once again for choosing SO/ Maldives. We hope to have the pleasure of welcoming you back for another seamless and relaxing getaway in the future. Warm regards, Viu – Guest Experience

Dear Ke J., Thank you very much for your kind feedback about your stay at SO/ Maldives. We are delighted to hear that you enjoyed the beautiful scenery and experienced excellent service during your time with us. Your positive comments mean a lot to our entire team. A special thank you for recognizing Ahsan, your Guest Experience Maker. He will be very pleased to know that his service contributed to making your stay even more enjoyable. We truly appreciate your support and look forward to welcoming you back to SO/ Maldives again in the future. Warm regards, Viu - Guest Experience

Dear Yi C., We regret to learn that certain aspects of your stay did not meet your expectations. Your observations regarding cleanliness, room supplies, bicycles, and pest control have been shared with the respective teams for review and follow-up to ensure standards remain consistent across the island. Regarding the water quality mentioned, our resort operates a desalination and filtration system maintained to international standards, with water quality tested periodically to ensure safety and compliance. We have not recorded similar recent feedback; however, your comments have been forwarded to our Engineering team for inspection and verification as a precautionary measure. With respect to mosquitoes and insects, please note that regular island fumigation and pest-control measures are carried out as part of our ongoing environmental management practices; however, given the tropical island setting, occasional insects may still be encountered. We also note your suggestions regarding breakfast variety, room amenities, and additional facilities. Guest feedback such as yours is valuable as we continue reviewing ways to enhance comfort and facilities for a diverse international clientele. We appreciate your perspective and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Jinlun, We are pleased to hear that you enjoyed our convenient location close to Malé Airport and the beautiful lagoon views with its stunning shades of blue. We also appreciate your comments regarding the dining experience, and your suggestion for more Chinese dishes has been shared with our culinary team as we continuously look to enhance our offerings for our international guests. Thank you as well for bringing the concern regarding the bed sheets to our attention. Please rest assured that cleanliness and presentation are of the highest importance to us, and we will review this with our housekeeping team to ensure our standards are consistently maintained. We are especially grateful for your kind recognition of our housekeeping team for thoughtfully preparing your honeymoon setup. Your appreciation will certainly be shared with them and will mean a great deal. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to SO/ Maldives for an even better experience in the future. Warm regards, Viu - Guest Experience

Dear Shijia, Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our location and cleanliness overall. We regret to learn that your experience with the Guest Experience Maker service did not meet expectations and that there were concerns regarding responsiveness and follow-through. Your comments have been shared with the relevant teams for review and improvement. We also note your observation regarding ants in the villa, which has been communicated to our housekeeping team for follow-up. We appreciate you bringing these points to our attention and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Qiangbao, Chic greetings from SO/ Maldives! We are delighted to hear that you had an excellent stay and enjoyed the beautiful scenery of the resort. It is especially rewarding to know that the service provided by your Guest Experience Maker, Ahsan, made your trip even more memorable. Your kind words will certainly be shared with him. It was a pleasure hosting you at SO/ Maldives, and we truly hope to welcome you back again for another fantastic experience in the future. Warm regards, Viu - Guest Experience

Dear Yaoqian, Chic greetings from SO/ Maldives! We are delighted to know that you enjoyed the beautiful environment and had a great overall stay experience. Our convenient location close to the airport and the variety of activities are designed to make visits comfortable and enjoyable for families of all ages, so it is wonderful to hear this was meaningful for you. We also truly appreciate your understanding during the busy period and are pleased that our team was able to resolve the concern promptly. Your recognition of our restaurant staff means a great deal, and your kind words will certainly be shared with them. Thank you once again for choosing SO/ Maldives. We look forward to welcoming you back for another relaxing getaway in the future. Warm regards, Viu - Guest Experience