马尔代夫 SO/ 酒店 5 星

Dear Shengxin, Chic greetings from SO/ Maldives! We are pleased to hear that you enjoyed the beauty of our lagoon and appreciated the convenience of our location. It is also wonderful to know that you found the à la carte dining experiences enjoyable and of a higher standard during your stay. At the same time, we sincerely regret that certain aspects of your experience did not fully meet your expectations. We appreciate your comments regarding the buffet selection at our main restaurant, shuttle response times, and the pricing of our excursions. Your feedback is valuable and has been shared with the relevant teams for review as we continuously strive to enhance the guest experience. We also apologize for the housekeeping oversight regarding the tissue box and the inconvenience caused. Please rest assured that your comments have been shared with our Housekeeping team to ensure greater attention to detail moving forward. Thank you once again for choosing SO/ Maldives. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Warm regards, Viu – Guest Experience

Dear Guanhua, Stylish greetings from SO/ Maldives! We are delighted to hear that you had a comfortable and relaxing stay at SO/ Maldives. It’s fantastic to know that Levi, Claire, and our spa therapists Ari & Motan contributed to making your experience seamless, attentive, and rejuvenating. We also appreciate your suggestion regarding a small souvenir at check-out. Your feedback is valuable, and we will certainly take it into consideration to enhance future guest experiences. Thank you again for recommending SO/ Maldives. We look forward to welcoming you and your friends back for another memorable stay. Warm regards, Viu – Guest Experience

Dear Mengna, We are delighted to hear that you enjoyed our convenient location, beautiful scenery, and that you were overall very satisfied with your stay at SO/ Maldives. We also sincerely appreciate your comment regarding the speed of water delivery to the villa. Your feedback is valuable to us and will be shared with the relevant team as we continuously work to improve our service standards. A special thank you for recognizing Claire. We are very pleased to know that her polite and warm hospitality made a positive impression on your experience. Thank you once again for your kind support. We look forward to welcoming you back to SO/ Maldives for another memorable stay. Warm regards, Viu – Guest Experience

Dear Cheng, We regret that aspects of service coordination and in-room facilities did not meet your expectations. Your comments regarding the floating breakfast delivery and equipment condition have been noted, and we continue to focus on improving attention to detail and response efficiency across all touchpoints. We also appreciate your feedback regarding transfer timing and coordination, which has been noted as we review how we can better support guest travel arrangements. Thank you as well for recognizing our team members at the restaurants — your kind words will be shared with them. We appreciate your perspective and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Jingsong, We are delighted to know that you enjoyed the beautiful environment and had a relaxing and enjoyable experience at SO/ Maldives. It is always rewarding to hear that our guests had a memorable stay with us. At the same time, we appreciate your comments regarding the waiting time during registration on arrival. While we always aim to make the arrival experience smooth and efficient, there are occasions when higher occupancy may result in a longer wait. Please rest assured that your feedback has been noted and shared with the team as we continuously look for ways to improve the guest experience. Thank you once again for choosing SO/ Maldives. We hope to have the pleasure of welcoming you back for another seamless and relaxing getaway in the future. Warm regards, Viu – Guest Experience