马尔代夫 SO/ 酒店 5 星

Dear Xiwen H., Chic Greetings from SO/ Maldives! Thank you for your wonderful feedback! We are delighted to hear that you had such a memorable experience with us. Knowing that our concierge team and all of our ambassadors made you feel warmly welcomed truly means the world to us. We’re thrilled that you enjoyed the breathtaking surroundings, the crystal-clear sea, and every moment of your stay. Creating unforgettable experiences in paradise is what we strive for, and it brings us great joy to know we succeeded in making your visit so enjoyable. We look forward to welcoming you back to SO/ Maldives for another extraordinary escape filled with relaxation, beauty, and heartfelt hospitality Warm regards, Viu - Guest Experience

Dear Yuxuan C., Chic Greetings from SO/ Maldives! Thank you for your lovely feedback. We are delighted to hear that you found the resort both relaxing and beautiful, and that our team's warm hospitality and professionalism made your stay even more special. Providing exceptional service is at the heart of what we do, so it is truly rewarding to know that our team helped create a memorable experience for you. We sincerely appreciate your kind words and look forward to welcoming you back for another peaceful and unforgettable getaway in paradise. Warm regards, Viu - Guest Experience

Dear Sunjing W., Greetings from SO/ Maldives! Thank you for choosing SO/ Maldives and for taking the time to share your recent experience with us. We sincerely appreciate your support and are grateful for your candid feedback. While we are delighted that certain members of our team left a positive impression, we are truly sorry to learn that the warmth and friendliness of our service did not consistently meet the high expectations we set for ourselves. Please accept our heartfelt apologies. Your comments are invaluable to us, and we will take them constructively as we continue to refine and elevate the guest experience we strive to deliver. It was particularly rewarding to hear that the Chinese waiter at Citronelle restaurant and the young female waiter at Hadaba provided such enthusiastic and attentive service. We are delighted that their genuine hospitality helped create memorable moments during your stay, and we will be sure to share your kind recognition with them. At SO/ Maldives, creating unforgettable experiences through heartfelt service is at the core of everything we do. We sincerely hope you will grant us the pleasure of welcoming you back in the future, allowing us the opportunity to restore your confidence and provide the exceptional, bespoke hospitality that defines the SO/ Maldives experience. Warm regards, Warmest regards, Viu - Guest Experience

Dear Shengxin, Chic greetings from SO/ Maldives! We are pleased to hear that you enjoyed the beauty of our lagoon and appreciated the convenience of our location. It is also wonderful to know that you found the à la carte dining experiences enjoyable and of a higher standard during your stay. At the same time, we sincerely regret that certain aspects of your experience did not fully meet your expectations. We appreciate your comments regarding the buffet selection at our main restaurant, shuttle response times, and the pricing of our excursions. Your feedback is valuable and has been shared with the relevant teams for review as we continuously strive to enhance the guest experience. We also apologize for the housekeeping oversight regarding the tissue box and the inconvenience caused. Please rest assured that your comments have been shared with our Housekeeping team to ensure greater attention to detail moving forward. Thank you once again for choosing SO/ Maldives. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Warm regards, Viu – Guest Experience