马尔代夫 SO/ 酒店 5 星

Dear Ke J., Thank you very much for your kind feedback about your stay at SO/ Maldives. We are delighted to hear that you enjoyed the beautiful scenery and experienced excellent service during your time with us. Your positive comments mean a lot to our entire team. A special thank you for recognizing Ahsan, your Guest Experience Maker. He will be very pleased to know that his service contributed to making your stay even more enjoyable. We truly appreciate your support and look forward to welcoming you back to SO/ Maldives again in the future. Warm regards, Viu - Guest Experience

Dear Yi C., We regret to learn that certain aspects of your stay did not meet your expectations. Your observations regarding cleanliness, room supplies, bicycles, and pest control have been shared with the respective teams for review and follow-up to ensure standards remain consistent across the island. Regarding the water quality mentioned, our resort operates a desalination and filtration system maintained to international standards, with water quality tested periodically to ensure safety and compliance. We have not recorded similar recent feedback; however, your comments have been forwarded to our Engineering team for inspection and verification as a precautionary measure. With respect to mosquitoes and insects, please note that regular island fumigation and pest-control measures are carried out as part of our ongoing environmental management practices; however, given the tropical island setting, occasional insects may still be encountered. We also note your suggestions regarding breakfast variety, room amenities, and additional facilities. Guest feedback such as yours is valuable as we continue reviewing ways to enhance comfort and facilities for a diverse international clientele. We appreciate your perspective and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Jinlun, We are pleased to hear that you enjoyed our convenient location close to Malé Airport and the beautiful lagoon views with its stunning shades of blue. We also appreciate your comments regarding the dining experience, and your suggestion for more Chinese dishes has been shared with our culinary team as we continuously look to enhance our offerings for our international guests. Thank you as well for bringing the concern regarding the bed sheets to our attention. Please rest assured that cleanliness and presentation are of the highest importance to us, and we will review this with our housekeeping team to ensure our standards are consistently maintained. We are especially grateful for your kind recognition of our housekeeping team for thoughtfully preparing your honeymoon setup. Your appreciation will certainly be shared with them and will mean a great deal. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to SO/ Maldives for an even better experience in the future. Warm regards, Viu - Guest Experience

Dear Shijia, Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our location and cleanliness overall. We regret to learn that your experience with the Guest Experience Maker service did not meet expectations and that there were concerns regarding responsiveness and follow-through. Your comments have been shared with the relevant teams for review and improvement. We also note your observation regarding ants in the villa, which has been communicated to our housekeeping team for follow-up. We appreciate you bringing these points to our attention and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Qiangbao, Chic greetings from SO/ Maldives! We are delighted to hear that you had an excellent stay and enjoyed the beautiful scenery of the resort. It is especially rewarding to know that the service provided by your Guest Experience Maker, Ahsan, made your trip even more memorable. Your kind words will certainly be shared with him. It was a pleasure hosting you at SO/ Maldives, and we truly hope to welcome you back again for another fantastic experience in the future. Warm regards, Viu - Guest Experience