马尔代夫 SO/ 酒店 5 星

Dear Hao N., Stylish Greetings from SO/ Maldives! Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the warm hospitality of our team and found our service to be friendly and welcoming. It is also wonderful to hear that our convenient location contributed positively to your stay. At the same time, we sincerely appreciate you bringing your concerns regarding cleanliness to our attention. Please accept our apologies that this aspect of your experience did not meet the high standards we strive to uphold. Your feedback is invaluable, and it has been shared with our housekeeping team so that we can review and enhance our procedures to ensure a consistently exceptional experience for all our guests. Thank you once again for your valuable comments. We truly hope to have the opportunity to welcome you back to SO/ Maldives and provide you with the flawless experience you deserve. Warm regards, Viu - Guest Experience

Dear Jiahao L., Stylish Greetings from SO/ Maldives! Thank you for your heartfelt review and for sharing such wonderful memories of your stay with us. We are truly honored to know that your island escape exceeded all expectations and that every aspect of your experience contributed to a flawless and unforgettable holiday. It is especially rewarding to hear your kind recognition of our team members. Claire and the entire team at Citronelle Club, Mahudee and Zimyan at Hadaba, as well as our colleagues at Lazuli, will be delighted to know that their warm hospitality and attentive service left such a lasting impression. Creating memorable dining experiences is something we are deeply passionate about. We are equally pleased that Shihab’s dedication and prompt assistance ensured the utmost comfort throughout your stay. Knowing that your first spa experience was so relaxing and memorable thanks to the expertise of KC and Ari is truly gratifying. Above all, we are thrilled that Levi Wang’s impeccable care, thoughtful itinerary planning, and unwavering attention to every detail helped make your stay seamless and extraordinary. Your special recognition means a great deal, and we will be delighted to share your compliments with him and the entire team. On behalf of everyone at SO/ Maldives, thank you for your kind recommendation and for allowing us to be part of such cherished memories. It was our absolute pleasure to host you, and we eagerly look forward to welcoming you back for another exceptional escape in paradise. Warm regards, Viu - Guest Experience

Dear Xiwen H., Chic Greetings from SO/ Maldives! Thank you for your wonderful feedback! We are delighted to hear that you had such a memorable experience with us. Knowing that our concierge team and all of our ambassadors made you feel warmly welcomed truly means the world to us. We’re thrilled that you enjoyed the breathtaking surroundings, the crystal-clear sea, and every moment of your stay. Creating unforgettable experiences in paradise is what we strive for, and it brings us great joy to know we succeeded in making your visit so enjoyable. We look forward to welcoming you back to SO/ Maldives for another extraordinary escape filled with relaxation, beauty, and heartfelt hospitality Warm regards, Viu - Guest Experience

Dear Siying, Warm greetings from SO/ Maldives! Thank you for taking the time to share your feedback. While we are pleased to know you enjoyed the beautiful surroundings and many aspects of your stay, we are truly sorry to learn that you became unwell during your holiday. The health and safety of our guests is of the utmost importance to us. Following your comments, we conducted a thorough internal review. We can confirm that no other cases of similar illness were reported during the same period, with all guests dining from the same restaurants and menus. In addition, our culinary operations strictly adhere to internationally recognized HACCP food safety protocols, with rigorous food handling, storage, and preparation procedures in place. We are pleased that our resort doctor was able to attend to you promptly and that our team assisted by arranging food delivery to your villa while you recovered. We also regret to learn that your interactions with your Guest Experience Maker did not meet your expectations. Your feedback has been noted, as we strive to ensure every guest receives warm, professional, and personalized service throughout their stay. Thank you once again for sharing your experience. We wish you good health and all the best in your future travels. Kind regards, Guest Experience Team

Dear Yuxuan C., Chic Greetings from SO/ Maldives! Thank you for your lovely feedback. We are delighted to hear that you found the resort both relaxing and beautiful, and that our team's warm hospitality and professionalism made your stay even more special. Providing exceptional service is at the heart of what we do, so it is truly rewarding to know that our team helped create a memorable experience for you. We sincerely appreciate your kind words and look forward to welcoming you back for another peaceful and unforgettable getaway in paradise. Warm regards, Viu - Guest Experience