马尔代夫 SO/ 酒店 5 星

Dear Tao, Stylish greetings from SO/ Maldives! We are delighted to know that you had such a memorable four-night stay and enjoyed our overwater villa, the stunning lagoon, relaxing spa, and the wide variety of activities available throughout the resort. A heartfelt thank you for recognizing Levi for her exceptional hospitality. We are thrilled to hear that her attentive and proactive service, from arranging your dining experiences and activities to ensuring every detail of your stay was taken care of, made your holiday so smooth and enjoyable. We also appreciate your kind recognition of the team member who served your floating breakfast, and we will be sure to share your compliments with our team. Thank you as well for your valuable suggestion regarding adding Chinese breakfast options. We truly appreciate your feedback and will share it with our culinary team as we continuously strive to enhance our dining experience. Thank you once again for your kind recommendation. We look forward to welcoming you back to SO/ Maldives for another unforgettable island escape. Warm regards, Viu – Guest Experience

Dear Chenming, Chic greetings from SO/ Maldives! We are delighted to know that you enjoyed the beauty of our lagoon and that our team made such a positive impression during your stay. A very special thank you for recognizing our Chinese-speaking ambassador at Citronelle for the warm hospitality provided. Your kind compliments will certainly be shared with the team. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We regret the delay during your check-in and appreciate your suggestion regarding a dedicated ambassador to assist guests while the Guest Experience Maker is occupied. We also apologize for the cleanliness issues you encountered upon moving to your Water Villa. This is certainly not reflective of our usual standards, and your feedback has been shared with our Housekeeping team to reinforce our quality checks. We also understand your comments regarding the waiting time between check-out and your scheduled speedboat departure. While our transfer schedules are carefully coordinated with guests' international flight timings, we appreciate your feedback and will continue to review opportunities to further enhance the departure experience. Thank you once again for choosing SO/ Maldives. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a seamless and even more memorable island getaway in the future. Warm regards, Viu – Guest Experience

Dear Hao N., Stylish Greetings from SO/ Maldives! Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the warm hospitality of our team and found our service to be friendly and welcoming. It is also wonderful to hear that our convenient location contributed positively to your stay. At the same time, we sincerely appreciate you bringing your concerns regarding cleanliness to our attention. Please accept our apologies that this aspect of your experience did not meet the high standards we strive to uphold. Your feedback is invaluable, and it has been shared with our housekeeping team so that we can review and enhance our procedures to ensure a consistently exceptional experience for all our guests. Thank you once again for your valuable comments. We truly hope to have the opportunity to welcome you back to SO/ Maldives and provide you with the flawless experience you deserve. Warm regards, Viu - Guest Experience

Dear Jiahao L., Stylish Greetings from SO/ Maldives! Thank you for your heartfelt review and for sharing such wonderful memories of your stay with us. We are truly honored to know that your island escape exceeded all expectations and that every aspect of your experience contributed to a flawless and unforgettable holiday. It is especially rewarding to hear your kind recognition of our team members. Claire and the entire team at Citronelle Club, Mahudee and Zimyan at Hadaba, as well as our colleagues at Lazuli, will be delighted to know that their warm hospitality and attentive service left such a lasting impression. Creating memorable dining experiences is something we are deeply passionate about. We are equally pleased that Shihab’s dedication and prompt assistance ensured the utmost comfort throughout your stay. Knowing that your first spa experience was so relaxing and memorable thanks to the expertise of KC and Ari is truly gratifying. Above all, we are thrilled that Levi Wang’s impeccable care, thoughtful itinerary planning, and unwavering attention to every detail helped make your stay seamless and extraordinary. Your special recognition means a great deal, and we will be delighted to share your compliments with him and the entire team. On behalf of everyone at SO/ Maldives, thank you for your kind recommendation and for allowing us to be part of such cherished memories. It was our absolute pleasure to host you, and we eagerly look forward to welcoming you back for another exceptional escape in paradise. Warm regards, Viu - Guest Experience

Dear Xiwen H., Chic Greetings from SO/ Maldives! Thank you for your wonderful feedback! We are delighted to hear that you had such a memorable experience with us. Knowing that our concierge team and all of our ambassadors made you feel warmly welcomed truly means the world to us. We’re thrilled that you enjoyed the breathtaking surroundings, the crystal-clear sea, and every moment of your stay. Creating unforgettable experiences in paradise is what we strive for, and it brings us great joy to know we succeeded in making your visit so enjoyable. We look forward to welcoming you back to SO/ Maldives for another extraordinary escape filled with relaxation, beauty, and heartfelt hospitality Warm regards, Viu - Guest Experience