Hola Luca! Thank you for such a wonderful review! We’re especially happy to know that our unique location was one of the highlights of your stay. Being able to combine the beauty of our surroundings with a hotel that has everything you need for a comfortable stay is something we’re very proud of. It’s also fantastic to hear that you noticed the cleanliness throughout the hotel, our team puts a lot of care into every detail to make sure our guests feel completely comfortable. We hope to see you back in Ibiza soon for another unique stay with us! Guest Experience Team.

Dear Paolo, Thank you for taking the time to share your feedback with us. We are deeply concerned and sincerely sorry to learn that you believe personal belongings were taken from your room during our housekeeping service. We fully understand how distressing and unsettling such a situation would be, and we take any concern regarding our guests’ personal belongings extremely seriously. As this is a serious allegation, we would be grateful if you could provide us with more details regarding which personal belongings you believe were missing, including, if possible, where they had been left in the room and when you first noticed they were no longer there. This information would allow us to investigate the matter properly with our Housekeeping and Management teams. We would also kindly ask you to confirm whether you have checked your belongings thoroughly since returning home and whether the items remain missing. We understand that belongings can sometimes be misplaced or inadvertently packed away, and we would not want to draw any conclusions before all possibilities have been considered. Our housekeeping teams are expected to respect and protect guests’ belongings at all times, and any report of missing items is treated with the utmost importance. We therefore take your comments very seriously and would genuinely appreciate the opportunity to establish what happened. We sincerely regret the concern and frustration this situation has caused you and hope you will provide us with the additional information needed so that we can look into the matter appropriately. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza Team

Dear Veronica, Thank you for taking the time to share your detailed feedback following your stay at Hyde Ibiza. We are pleased to hear that you appreciated our location and found our valet parking service efficient. However, we are truly sorry that several important aspects of your stay did not meet the standards we aim to provide. Please accept our sincere apologies regarding the condition of your room upon arrival. Finding rubbish on the sink and an insufficiently cleaned bathroom is clearly unacceptable, and we also regret that the shower gel was not replenished despite your request. We understand how frustrating it must have been to have to ask for these basic amenities and still not receive them. Your comments regarding the reduced number of towels have also been noted. We are equally sorry about the experience you had with our Reception team. Courtesy, attentiveness and willingness to assist are fundamental to our service, and we regret that you felt these qualities were lacking during your stay. Regarding your departure, we sincerely apologise for the incorrect charges you found on your bill, including calls you did not make and the parking being charged twice. These billing errors should not have occurred, and we fully understand your frustration. We will share your feedback with the relevant teams so that these procedures can be reviewed and similar situations avoided in the future. We are particularly disappointed that these issues overshadowed the positive aspects of your stay, especially as you rated our breakfast quite positively. Thank you again for your constructive feedback. It is important for us to know where we have fallen short, and we will use your comments to continue improving our service and attention to detail. We hope that, despite this experience, you may consider giving us another opportunity in the future to provide you with the level of service you should expect from Hyde Ibiza. Warm regards, Hyde Ibiza Team

Gentile Sr V., La ringraziamo per aver condiviso la Sua esperienza. Siamo lieti che abbia apprezzato il comfort dell'hotel e delle camere. Ci dispiace, invece, che le dimensioni del bagno non abbiano soddisfatto le Sue aspettative. Per quanto riguarda il Suo status Gold Accor, comprendiamo la Sua delusione. Gli upgrade sono sempre soggetti alla disponibilità al momento del check-in e, purtroppo, durante il Suo soggiorno non è stato possibile assegnare una categoria di camera superiore. Ci scusiamo se questo Le ha dato l'impressione di non aver ricevuto i vantaggi previsti dal programma fedeltà. Prendiamo inoltre nota della Sua osservazione sul costo del parcheggio. Il prezzo è in linea con le tariffe della zona e con i servizi offerti, ma comprendiamo che possa essere percepito come elevato. Ci auguriamo di poterla accogliere nuovamente in futuro e offrirle un'esperienza più soddisfacente. Emma Ghitti | Guest Experience Supervisor Hyde Ibiza

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your stay at Hyde Ibiza. We are delighted to know that you appreciated the beautiful setting of the hotel and, above all, the kindness of our team. Your special mention of Borja Martinez will certainly be shared with him—it will mean a great deal to receive your recognition. We are also pleased that you enjoyed our breakfast, cleanliness, pool, concierge service, and our sustainability initiatives. At the same time, we are sorry that the music from the pool area affected the comfort of your accommodation. As Hyde is a lifestyle hotel, music is an important part of the experience, but we understand that it may not suit every guest at all times. Your feedback is appreciated and helps us continue looking for the right balance between our vibrant atmosphere and our guests' comfort. We also appreciate your honest comments about the Margherita pizza. Coming from an Italian guest, we take your opinion seriously and will share it with our culinary team as we are always looking for ways to improve our food offering. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Hyde Ibiza in the future. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Hola Gustavo! Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more. Your Contact Center

Dear Selena, Thank you for taking the time to share your feedback following your recent stay with us. We are very pleased to hear that you enjoyed our location and overall hotel experience, and we truly appreciate your positive comments. At the same time, we are sorry to read your remarks regarding the availability of sunbeds and the beach/pool setup. We understand how this can impact the sense of comfort and relaxation during your stay, especially during busier periods. Your feedback has been shared with our operations team so it can be reviewed carefully and considered for future improvements in guest experience management. We also note your comments regarding parking costs. While these services are managed in line with local market conditions and external providers, we appreciate your perspective and will take it into account as part of ongoing guest feedback review. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Kind regards, Alejandro – Rooms Division Manager

Dear Angelo, Thank you so much for sharing your experience with us. Knowing that you enjoyed a wonderful holiday makes us truly happy. From the elegant Hyde Ibiza, overlooking the splendid Cala Llonga, we send you our warmest regards. The Contact Center Team

Estimado Gustavo, Grazie di cuore per le belle parole! Tutto il nostro staff – dal valet, alla reception, al ristorante e alla piscina – è molto felice di sapere che si sia trovato bene con noi. Speriamo di rivederla presto per un altro soggiorno piacevole. Un cordial saludo dalla magica cala llonga, The Contact Center Team

Caro Alessandro, grazie mille per aver trovato il tempo di condividere questa bellissima recensione, per noi è davvero importante. Siamo felici di sapere che Hyde Ibiza ti sia sembrato un posto piacevole, con la sua magnifica posizione direttamente sulla spiaggia, la colazione con vista e i tanti servizi a disposizione. Ci dispiace sinceramente per i piccoli inconvenienti legati allo spazio per le tue cose o alla mancanza di asciugamani; speriamo che questo non ti scoraggi dal tornare a trovarci in futuro, faremo del nostro meglio per migliorare! Un caro saluto dalla magica Cala Llonga. The Contact Center Team

Dear Maria, Thank you very much for your wonderful review and for highlighting our great location, beautiful views, direct beach access, and the friendliness and availability of our team. We are delighted that you enjoyed your stay with us. We appreciate your recommendation regarding the cleanliness of the breakfast dishes and will share this with our F&B team to ensure continuous improvement. We look forward to welcoming you back for another excellent stay in the future. Best regards, Alejandro – Rooms Division Manager

Dear Annalisa, Thank you for sharing your experience and for your kind words about the overall impression of our hotel. We’re truly sorry to hear that some aspects of cleanliness and in-room amenities did not meet your expectations. Your comments regarding the bathroom supplies, linen condition, and general maintenance have been shared with the relevant teams to take immediate corrective action. We also appreciate your thoughtful observation about the local surroundings. At Hyde Ibiza, we are committed to providing an experience that not only delights our guests but also respects and preserves the natural beauty of our environment. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time. Warm regards, Alejandro – Rooms Division Manager Hyde Hotel Ibiza

Gentile Enzo, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Ruth Martín Executive Assistant

Signora B., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Hyde Ibiza. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Saluti. Adelaida