Mövenpick Hotel Lalez Durres 5 つ星

To be honest, this has been one of the worst experiences I’ve ever had in a hotel of this supposed quality. First, we were given a room that was not what we had booked, and of course, they couldn’t change it because the hotel was fully booked. The service has been the least responsive and effective I’ve ever seen. They pretend to offer some sort of solution to improve your stay, but in the end, these promises turn out to be nothing but empty words.

Not the standard five star that you get. Staff requires training. Morning buffet had a lot of variety but not kept warm. The room tea coffee didn’t have creamer or milk, the outdoor pool they are advertising is actually a pool of another hotel they are piggy banking on. They have a nice indoor pool though. the lawn can be maintained far better than what it is. Now the good things the hotel is very spacious and clean. The staff is very friendly. Even though a lot of people criticise the breakfast, it is actually not bad at all. Location is not the best. There is a half a kilometre walk to the beach and you can’t get a taxi easy. Make sure to pre-book your taxis. Can register as a four-star rather than a five star .

This hotel truly has some serious potential. It’s a beautiful property on a stunning piece of land, with well-maintained gardens (huge shout out to the gardeners — you’re doing amazing work!). The reception staff are mostly friendly, and visually, the hotel looks 5-star. But that’s just it — it looks 5-star. The service, however, doesn’t match. And if you read other reviews, you’ll notice that same recurring theme. Let me start with what does work: • The grounds are lush and clean. • The rooms are well kept, and the cleaners do a great job. • Silvja — a standout member of staff who deserves every bit of praise I can give her (more on her below). Now to the issues. First, the hotel management team needs a full reset. I met one of the managers and she genuinely looked dead behind the eyes. No warmth, no energy. When you’re running a 5-star resort, hospitality starts at the top — and that energy was sorely missing. The rooms need maintenance. In more luxurious hotels, there’s usually a seasonal refresh — maybe a coat of paint or furniture touch-up. I don’t think that’s happening here. That said, the cleaners work so hard and it does help mask this. The breakfast situation was a joke. The chafing dish heaters don’t work — so unless you show up at 6:00 AM, the food is cold. It’s such a small thing but makes a huge difference to guests. A temporary fix? Just get 2 or 3 microwaves! I didn’t go back to breakfast after Day 1 because of how bad it was. The beach staff don’t even check who’s staying at the hotel. They just demand payment for sunbeds. I had to speak to someone directly, and only after that did a manager apologise. Also, the beach towels were completely gone by 2 PM — no system in place to collect, clean, and return. Again — small issues, but they add up. If you’re flexible, not fussy about hot food, and just want somewhere aesthetically pleasing and cheap, you can survive here. But I would absolutely think twice before coming back. Now, on to Silvja — truly the ⭐️⭐️⭐️⭐️⭐️ star of this hotel. I was organising my mum’s 60th birthday and the service would’ve been a disaster if it weren’t for her. She was in constant communication with me, supported me throughout, and even came in on her day off to make sure everything was okay. If she were managing this place, it would be running the way it should be. To the hotel owner: 👉🏾 MAKE SILVJA THE MANAGER. She cares. She gets it. She goes above and beyond. And she’s your only shot at turning this hotel into what it could be. I booked over 10% of your total capacity (80 rooms) and hosted multiple events. The general manager made me wait an hour, arrived unprepared (despite messaging her for 8 months) and because of that lack of clarity, I ended up paying an unexpected €200. I travel often with large groups. This was a missed opportunity — not just to impress me, but to make us loyal returners. And it wasn’t just me — another guest from a separate group actually turned to me and said, “is it just me or is this place… weird?” The service energy is off. To top it off, I had gorgeous setups done by Esi Events (incredible team!), and did the hotel even ask for photos for their marketing? Nope. This tells me they’re not operating for the guests — or for the long-term success of this hotel. So again — to the owners, if you see this: ✅ Replace the current management team. ✅ Promote Silvja. ✅ Focus on service and hospitality — the real heart of a 5-star hotel. And for future guests: just ask for Silvja. She is the reason this place still has hope.

It was a nice stay. Just bear in mind your experience will be different than mine and so on. To try to give full review and maybe help other travellers about booking, these are my thoughts and own experience. The hotel is good, the entire team was nice, reception, restaurant, bar, breakfast, housekeeping, all of them were helpful and polite. Overall the hotel is nice and all okay. I was there on last week of June, or beginning of the summer, maybe this has some differences, but either way and by my experience I’d probably stay again. The Reception team was really good and have helped since the start by booking taxi from/to airport before arrival which takes about 45min from airport, check in was smoothly, they were direct and simple, polite, the way it should be and was okay, same goes for the check out. No problems at all. Breakfast, the entire team was nice and nothing to complain about, loads of options and good food for you to start your day. Restaurant and Bar of the hotel, the team that served my table was very friendly and helpful, specially the guys named Roshi, Andri, and Francis at the bar, they were very friendly and polite, the food was good, and the price was okay, not pricy at all for being in the hotel. You have other restaurants outside hotel and nearby that also serve good food. Rooms are good, clean and comfortable. The main pool, it was nice and worked everything well while my time there, as a note, it’s not in the Movenpick hotel but is within the complex as the Lura resort, like a shared space, not ideal but basically from the main reception you will have to walk about 5min or so, not big deal. But in my pov it’s kind of downside as the hotel itself has a lot of area which could build its own pool and would be much better. For the beach, from reception just over 5 min walking and you are there, they have everything you need on the beach without extra charges, all was okay while I used, the only thing is that the sun beds are not well maintained and bit of sandy but either way you are there to relax and just enjoy it. The water is shallow and nice beach to relax. The inside pool, no issues at all, worked fine. Gym needs a little of maintenance but is okayish. Haven’t used their spa. I hope this all helps.

I'm a loyal customer (ALL Classic member) and also an employee of the Accor group, but unfortunately my stay was disappointing. I wasn't allowed to use my loyalty points to pay my extra expences, (dinner) and the 15% Heartist discount (which is company policy) was not applied, even after presenting all necessary documentation. The staff seemed uninformed and unhelpful. Positives: excellent restaurant (great food and service), spacious and clean room with minibar and a nice selection of snacks. Negatives: poor attention to Accor policies, and the pool was dirty underneath with loose tiles, potentially dangerous. Very disappointed, especially as someone who is part of the Accor family.