Dear Ms. Cao F., Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that your stay was so memorable and that you enjoyed the breathtaking scenery, warm hospitality, and unique atmosphere of Banyan Tree AlUla. It is especially rewarding to know that the views from breakfast and the journey to the Rock Pool created such unforgettable moments for you. Your kind words mean a great deal to our entire team. We also sincerely appreciate your feedback regarding the breakfast selection. Your suggestion to introduce greater variety and rotate the menu has been shared with our culinary team as we continuously strive to enhance our guests' experience. Thank you once again for your thoughtful review. We look forward to welcoming you back to Banyan Tree AlUla for another unforgettable stay. Sincerely, Andrea Salazar

Dear Mr. S., Thank you for taking the time to share your feedback following your stay with us. While we are pleased that you appreciated the shuttle service and the unique setting of the resort, we are truly sorry to learn that the service experience, particularly at the front desk and during your arrival, did not meet your expectations. Please accept our sincere apologies for the lack of responsiveness you encountered and for not receiving a proper introduction to the villa and resort facilities upon check-in. This is certainly not the level of attentiveness we aim to deliver. Your comments regarding service consistency and team training are taken very seriously. We are continuously investing in the development of our team to ensure that every guest receives the warm, intuitive hospitality that Banyan Tree is known for, and feedback such as yours is invaluable in helping us improve. We genuinely regret that your experience did not reflect the standards you expected, especially when compared with other renowned properties you visited during your journey. Thank you again for your valuable feedback, and we hope to have the opportunity to restore your confidence in the future. Sincerely, Andrea Salazar

Dear Mr. L., Thank you for sharing your feedback and for recommending Banyan Tree AlUla. We are delighted to hear that you enjoyed your stay and found the hotel excellent overall. We appreciate your honest comments regarding breakfast. Your observations about variety and quality have been shared with our culinary team, as we continuously strive to enhance every aspect of the guest experience. We look forward to welcoming you back for another memorable stay. Sincerely, Andrea Salazar

Dear Mr. D., Thank you very much for rating your recent stay with us. We truly appreciate you taking the time to share your score and are delighted to know that you had a positive experience overall. We hope to have the pleasure of welcoming you back to Banyan Tree AlUla again very soon. Sincerely, Andrea Salazar

Dear Yabei L., Thank you very much for your kind feedback. We are delighted to hear that everything was good and that your stay was a memorable experience. We truly appreciate your words and look forward to welcoming you back to Banyan Tree AlUla again very soon. Sincerely, Andrea Salazar

Dear Mr. L., Thank you for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our location, the quality of service, and the breathtaking starry skies. We also truly appreciate your constructive suggestions. Your comments regarding facility enhancements, slippers quality, bath amenities such as essential oils or bath salts, and the addition of bicycles and telescopes for stargazing have been carefully noted and will be shared with the relevant teams for review. Guest insights like yours are invaluable in helping us refine and elevate the overall experience. We sincerely hope to have the pleasure of welcoming you back and providing an even more memorable stay in the future. Sincerely, Andrea Salazar

Dear Mrs. W., Thank you for taking the time to share your detailed feedback with us. We sincerely regret the inconveniences you experienced during your stay, particularly regarding the delay in luggage delivery, the malfunctioning in villa phone, and the door issue. We understand how frustrating this must have been, and we apologize for the repeated interventions and the lack of seamless coordination between teams. Please rest assured that this feedback has been shared with our Operations and Engineering teams to reinforce communication and response efficiency. Regarding the bicycles and road lighting, we appreciate you raising this concern. For safety reasons, we do not encourage or recommend bicycle use during the evening or nighttime hours. The resort’s roads are intentionally kept minimally lit to preserve and respect the natural environment and to allow guests to fully appreciate one of AlUla’s most iconic features, its extraordinary desert night sky, renowned globally for its clarity and star visibility. Our team is always happy to assist with buggies or alternative transportation after dark to ensure guest comfort and safety. We also acknowledge your comments regarding bicycle sizing and availability. Your feedback will be shared with the relevant teams to ensure better assessment of guest needs and clearer guidance at the time of request. While we are pleased to know you enjoyed the scenery and overall atmosphere of the resort, we regret that aspects of the service response did not meet your expectations. Your insights are invaluable to us and help drive meaningful improvements across our operation. Thank you once again for your honest feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with the seamless and exceptional experience that Banyan Tree AlUla is known for. Warm regards, Andrea Salazar.

Dear Fan H., Thank you for your high praise of Banyan Tree AlUla. We are very pleased that you enjoyed the cycling and Thai dining experience, and that it met your expectations. We look forward to welcoming you again. Sincerely, Andrea Salazar.

Dear Mr. Thao Zao, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Regarding the issue with your villa assignment, if the reservation was made through a third-party platform, any discrepancies in room type unfortunately originate from the booking source rather than the hotel. Nonetheless, we understand how frustrating this must have felt upon arrival. We are also sorry that the verification process made you feel mistrusted, this was never our intention. As a hotel, we are required to confirm booking details before providing a complimentary upgrade, and we regret that this procedure affected your experience. We apologize for the waiting time during the villa change. Preparing a new villa to be fully cleaned, inspected, and up to our standards does require some time, but we understand that this delay added inconvenience during your stay. Additionally, the oversight regarding the welcome amenities in your new villa is sincerely regretted. Your comments regarding buggy service, room amenities, and the restaurant experience are very important to us. We are truly sorry that these aspects did not meet your expectations and that the level of comfort and relaxation you anticipated was not fully achieved. Your perspective will be shared with our team as we continue improving our service consistency and guest experience. We appreciate your feedback and the time you took to express your concerns. Should you wish to share more details or allow us the opportunity to follow up personally, please feel free to contact us at gu… . Warm regards, Andrea Salazar. Guest Experience Manager

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Salazar.

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that the unique desert landscape, the comfort of your villa, and the thoughtful service of our team made your stay so memorable. It brings us great joy that you felt so at home here that you didn’t want to leave. We truly appreciate your kind words and look forward to welcoming you back to Banyan Tree AlUla for another unforgettable experience. Warm regards, Andrea Salazar

Dear Qiong H., Thank you for taking the time to share your feedback. We are truly sorry to hear of the long wait you experienced for buggy service and the disappointment caused by the rock pool closure. Please accept our sincere apologies, as this is not the level of service or communication we strive to provide. Your comments are very valuable to us, and we are reviewing staffing and scheduling to ensure more efficient transportation, particularly during dining hours. We also understand how important the rock pool is to our guests and will continue to improve how we communicate its availability in advance. We regret that your experience did not meet your expectations and hope you will allow us another opportunity to restore your confidence in the future. Warm regards, Andrea Salazar.

Dear Shou Y., Thank you for sharing such a wonderful description of your stay at Banyan Tree AlUla. We are delighted to know that the unique beauty of the desert, the modern design of the lobby, and the warm welcome from our team left such a lasting impression. It is a pleasure to hear that your villa, provided the perfect setting to relax and enjoy the breathtaking scenery. Your words capture exactly the tranquil and timeless experience we hope every guest can feel during their stay. We truly appreciate your kind feedback and look forward to welcoming you back for more memorable moments in AlUla. Warm regards, Andrea Salazar.

Dear Ms. P., Thank you for taking the time to share your experience with us. I would like to sincerely apologize for the shortcomings you encountered during your stay. What you described is certainly not reflective of the high standards of service we strive to provide at Banyan Tree. I am especially concerned to hear about your check-in experience and the interaction with our front desk team. Your feedback regarding the service attitude and lack of assistance are truly important, and I want to assure you that this is being taken very seriously. We are currently addressing this with the team to ensure more empathetic, solution oriented service moving forward. Regarding the wait times for our buggy service, I understand how frustrating this must have been, particularly after a long journey or a relaxing experience at the spa or restaurant. We are reviewing our transportation response times to ensure we provide a more seamless and timely experience for all our guests. Please know that your feedback is invaluable in helping us improve. Should you consider giving us another opportunity in the future, I would be more than happy to personally assist in ensuring a much more comfortable and memorable stay. May you prefer for our management team to reach out to you, please feel free to share with out a contact number to connect with you at your convenience. Warm regards, Andrea Salazar.

Dear Tianhong M., We very much appreciate your comments regarding your stay at the Banyan Tree AlUla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Salazar.

Dear Vincy, Thank you for choosing Banyan Tree Alula and for taking the time to share your feedback. We are glad to know that you enjoyed your stay with us. Your feedback is very important for us in order to improve our services and we appreciate you for taking the time to share it. We look forward to welcoming you soon Kind Regards. Banyan Tree Alula

Dear YUWEI L., Thank you for choosing Banyan Tree AlUla and for taking the time to share your feedback with us. Our guest’s well-being and satisfaction are at the core of our brand; we strive to receive comments that will help us improve our guests’ experiences. We have shared your valuable observations with our management to make sure these points don’t reiterate in the future. We hope, nevertheless, to welcome you back soon. Sincerely, Hakam Tahboub Banyan Tree Alula

Dear Smile L., We very much appreciate your comments regarding your stay at the Banyan Tree AlUla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hakam Tahboub Banyan Tree Alula

Dear HOU Q., Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula