Rixos 水上世界阿克套酒店 5 星

Dear Mrs. Gukashy, First and foremost, I would like to sincerely thank you for sharing your detailed feedback. I am truly sorry to hear that your experience at Rixos Water World Aktau did not meet the high standards we aim to provide to our guests. I completely understand your frustration, and I deeply regret that you encountered such challenges during your stay with us. Please accept my sincere apologies on behalf of the entire team for their behavior. I will personally address this with our staff to ensure this does not happen again. Customer service excellence is a core value for us, and it is disheartening to know that we did not meet your expectations in this area. We hold cleanliness and attention to detail in the highest regard, and I regret that we fell short in this area. I will also personally follow up with our culinary team to ensure that the quality and presentation of our meals are improved. We also regret that the gesture of compensation with the bottle of rosé wine and fruits did not meet your expectations. While we always aim to offer a sincere apology when concerns arise, I understand that the compensation provided did not sufficiently address the issues you faced. I assure you, this will be taken into consideration for future guest recovery efforts. I truly appreciate your patience in bringing these matters to our attention, and please know that your feedback has been shared with the relevant departments. We are committed to making immediate improvements to avoid similar experiences for future guests. We would love the opportunity to demonstrate the high standards of service we are known for. Thank you again for your feedback, and I truly hope to have the chance to welcome you back under better circumstances. Warm regards, Damira Zharmukhambet Guest Relations Manager Rixos Water World Aktau

Dear Sheikhaa2020, First of all, let me thank you for taking the time to share your impressions of the stay with us. Also, thank you for your comment about the accommodation, which was not ignored. Our team will continue to make every effort to make each of your stays as comfortable and enjoyable as possible. Thank you for choosing our hotel and we hope to welcome you back among our precious guests. Sincerely, Guest Relations Department.

Dear Guest, Thank you for feedback about our hotel. It is a pleasure for us to host you! We are looking forward to welcome you back in Rixos Water World Aktau. Best regards, Guest Relations Department

Dear _aM4402LX, Thank you for taking time to share with us such a positive feedback. We are happy to know that our hotel was very liked by you and it is inspiring for all our team to know that we could deliver for you memorable experience while staying with us! We are always happy to welcome you back in your home away from home Rixos Water World Aktau! Best Regards, Guest Relations Department

Dear Guest, Thank you very much for taking time to review your stay and for sharing your feedback with us. We are very happy to know that you enjoyed your stay with us as well as our services and that our colleagues could help in making your stay memorable! We are looking forward to welcome you back to our Hotel in the future. Best regards, Guest Relations Department