Rixos 水上世界阿克套酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 1,199 评论

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Warm Beach 34, Aktau, 130000 阿克套, 哈萨克斯坦

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酒店其他优惠

现代豪华的 Rixos 水上世界阿克套酒店的地理位置优越，充分彰显出“专享”的理念，让客人能在这里度过愉快难忘的假期。

我们的客房

酒店位置

Rixos 水上世界阿克套酒店

Warm Beach 34, Aktau
130000 阿克套
哈萨克斯坦

GPS:43.5045, 51.2987

电话
传真 +7 7292 21 77 77

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,199 评论

TripAdvisor 评级  4.3/5  443 评论

Rixos aktau

Tripadvisor 评级 4.0/5

Parisa R 经 TripAdvisor 认证的评论

We were there with my family for aweek .amazing amusment park with big carousel .it opened till midnight.this place good for russian people .almost all of them talk russian language.and nice infinity pool.the sun at summer sunset at 9pm.very special place with nice room that has balcony.

Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you and your family enjoyed your stay, especially the amusement park, infinity pool, and the comfort of your room with a balcony. It is wonderful to know that our facilities and atmosphere helped make your vacation special. We truly appreciate your kind words and look forward to welcoming you and your family again in the future for another memorable stay. Warm regards, Guest Relations Department.

Disappointed

Tripadvisor 评级 2.0/5

Forouzan B 经 TripAdvisor 认证的评论

“My experience at Rixos Aktau was far below expectations. The hotel felt more like a 4-star rather than a true 5-star. The minibar was not refilled daily, and room cleaning was often delayed. Bathroom hygiene was poor, and the public restrooms near the pool were not properly maintained. The main pool had a rough cement floor with salty water, which was very uncomfortable, and the beach was not suitable for swimming at all. Food variety was extremely limited and the quality was low, while the alcoholic drinks served were very poor. The entertainment program lacked any real variety and was honestly boring. Overall, this hotel cannot be compared to Rixos Antalya in any way.”

Dear forouzanb2025, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely regret to hear that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Please accept our apologies for the inconveniences you encountered regarding housekeeping, minibar service, hygiene standards, and the condition of the pool and beach areas. We also appreciate your comments on food quality, beverages, and entertainment. Your observations are very valuable, and we will share them with the respective departments to improve our services. Our goal is always to provide the high level of hospitality that Rixos is known for, and we are truly sorry that we fell short during your visit. We hope you may give us another opportunity in the future to restore your trust and provide you with a more enjoyable stay. Kind regards, Guest Relations Team

Feedback for Rixos

Tripadvisor 评级 3.0/5

Almash I 经 TripAdvisor 认证的评论

It would be much better if you have improve your sea shore. I like to swimming in the open water. Thanks for cleaning ladies - Merie, Raisa and others.

Dear Almashi2025! Thank you very much for your valuable feedback. We are happy to know that you enjoyed your stay with us and truly appreciate your kind words about our housekeeping team, especially Merie and Raisa. Your compliments will be shared with them as a great motivation. We also appreciate your suggestion regarding the seashore and open-water swimming. Please be assured that we take your comments seriously and will consider them as we work on further improvements to our facilities. We hope to have the pleasure of welcoming you back again soon. With respect and best wishes, Guest Relations Department

good for kids

Tripadvisor 评级 4.0/5

Nimakhakinahad 经 TripAdvisor 认证的评论

stayed a full week at the hotel on 3rd floor , room was nice & new , huge bed & couldnt complain about room , although there is serious problem with air condition , it wont stop automatically & make the room cold & you cant change the direction of it either , we were 6 in 3 rooms & all rooms had the same issue , even resturant was always too cold food was moderate , could have been much better in diversity & better tastes as well at breakfast it wasnt any scramblled egg , any kind of bacon ... at lunch & dinner the same was remaning although they had some better options in some days , snack bar didnt have significant options to offer , overally i will give 5-6 out of 10 to food & not more there is not much of evening entertainment , we had a red party , a show which was called pool party , & 2-3 night of live music , it was not much to keep you entertained , the same was during the day either , entertaiment programs could you been better the main focus of hotel was waterpark & theme park , theme park was great for all ages indeed , we mostly used it in the evening to be less crowded waterpark was always more crowded we went on sunday & monday & it is over crowded & we prefered to return , there was zero space ,but on wednesday it was much better , but believe me these 2 parks were heaven for kids if you are not russian or Kazakhstani you will SUFFER alot , because almost no one can speak english , you can imagine how hard is to communicate in this situation there were 2 alacarte resutrants , lezzet & memaid & we had dinner at both , both were good & staff were more professional there either & they could speak in english way much better than all other people at the hotel Regarding staff , half of them were finding it hard to just make a smile but others were good , some people were great , like AINUR at omlet station , ANKIET at Bar , MURAT at lezzet resutrant , Anastasya the trainer weather was windy in almost mid aug , so should be careful too , lots of people caught cold there regarding pools , there was a huge pool for everyone , infinity , outstanding view but temp was cold , the other was for adults called relaxed pool which was temp controlled, i think kids matters more & main pool should be temp controlled either , Am i right ?

Dear Nimakhakinahad! Thank you very much for sharing such a detailed review of your stay with us. We are glad to hear that you enjoyed the comfort of your room, the large bed, and especially the theme park and waterpark, which made your children happy. Your kind words about our colleagues Ainur, Ankiet, Murat, and Anastasya are greatly appreciated — we will make sure to share your compliments with them. At the same time, we are truly sorry for the inconveniences you experienced with the air conditioning, the food variety, the entertainment programs, and the language barrier. Please rest assured that your comments are very valuable for us, and we will use them to improve our services and facilities. It is important for us that every guest feels comfortable and welcome, and we regret that we could not fully meet your expectations this time. We hope to have the opportunity to host you again in the future and provide a much better experience. With respect and best wishes, Guest Relations Department

the best hotel in central asia

Tripadvisor 评级 5.0/5

ульян С 经 TripAdvisor 认证的评论

The restaurant was one of the best, the rooms was great but ac unit wasn’t working properly but yeah, foood was good, service was quite good, it had a bad sides and good sides, and about good sides - especially thanks for a minibar worker Merey for a comfortable service and nice drinks

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay and appreciated the quality of our restaurant, room comfort, and overall service. We regret to hear about the issue with the air conditioning unit and will make sure this is addressed with the relevant department. At the same time, we're especially grateful for your kind words about Merey from the minibar service — your praise will certainly be passed along and recognized. Your feedback is valuable to us as we continuously strive to improve. We hope to welcome you back again in the future. With respect and best wishes, Guest Relations Department.

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其他网络用户评价我们的酒店

  • 298 评论 7.3/10 位置
  • 874 评论 8.5/10 房间
  • 2,130 评论 8.7/10 服务
  • 7 评论 3.2/10 上网
  • 1,124 评论 7.6/10 食物
  • 539 评论 8.3/10 清洁度
  • 492 评论 8.4/10 游泳池
  • 459 评论 8.7/10 设施

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