Rixos Water World Aktau 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,200 件のレビュー

Rixos Water World Aktau - Image 1
Rixos Water World Aktau - Image 2
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Warm Beach 34, Aktau, 130000 AKTAU, カザフスタン

説明

ホテルのその他の情報

The concept of luxury ultra-modern Rixos Water World Aktau hotel is ideal location and perfect implementation of "all-inclusive" idea for an unforgettable vacation.

当ホテルの客室

ホテル所在地

Rixos Water World Aktau

Warm Beach 34, Aktau
130000 AKTAU
カザフスタン

GPS:43.5045, 51.2987

電話番号
ファックス +7 7292 21 77 77

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,200 件のレビュー

トリップアドバイザーの評価  4.3/5  443 件のレビュー

お客さまの声 4.5/5

Kei T. ビジネス - 確認済みレビュー すべて

1日のみの滞在だったため、スパやマッサージなどの施設を利用できなかったことが心残りです。

お客様へ Kei T. この度は当ホテルにご宿泊いただき、誠にありがとうございます。 また、ご多忙の中ご感想をお寄せいただきましたこと、心より御礼申し上げます。 短いご滞在のため、スパやマッサージなどの施設をご利用いただけなかったとのこと、誠に残念に存じます。 次回ご来館の際には、ぜひ当館自慢のリラクゼーション施設もお楽しみいただき、よりご満足いただけるご滞在となりますよう、スタッフ一同努めてまいります。 またのご利用を心よりお待ち申し上げております。 ゲストリレーションズ担当

Rixos aktau

トリップアドバイザーの評価 4.0/5

Parisa R トリップアドバイザー認証口コミ

We were there with my family for aweek .amazing amusment park with big carousel .it opened till midnight.this place good for russian people .almost all of them talk russian language.and nice infinity pool.the sun at summer sunset at 9pm.very special place with nice room that has balcony.

Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you and your family enjoyed your stay, especially the amusement park, infinity pool, and the comfort of your room with a balcony. It is wonderful to know that our facilities and atmosphere helped make your vacation special. We truly appreciate your kind words and look forward to welcoming you and your family again in the future for another memorable stay. Warm regards, Guest Relations Department.

Disappointed

トリップアドバイザーの評価 2.0/5

Forouzan B トリップアドバイザー認証口コミ

“My experience at Rixos Aktau was far below expectations. The hotel felt more like a 4-star rather than a true 5-star. The minibar was not refilled daily, and room cleaning was often delayed. Bathroom hygiene was poor, and the public restrooms near the pool were not properly maintained. The main pool had a rough cement floor with salty water, which was very uncomfortable, and the beach was not suitable for swimming at all. Food variety was extremely limited and the quality was low, while the alcoholic drinks served were very poor. The entertainment program lacked any real variety and was honestly boring. Overall, this hotel cannot be compared to Rixos Antalya in any way.”

Dear forouzanb2025, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely regret to hear that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Please accept our apologies for the inconveniences you encountered regarding housekeeping, minibar service, hygiene standards, and the condition of the pool and beach areas. We also appreciate your comments on food quality, beverages, and entertainment. Your observations are very valuable, and we will share them with the respective departments to improve our services. Our goal is always to provide the high level of hospitality that Rixos is known for, and we are truly sorry that we fell short during your visit. We hope you may give us another opportunity in the future to restore your trust and provide you with a more enjoyable stay. Kind regards, Guest Relations Team

Feedback for Rixos

トリップアドバイザーの評価 3.0/5

Almash I トリップアドバイザー認証口コミ

It would be much better if you have improve your sea shore. I like to swimming in the open water. Thanks for cleaning ladies - Merie, Raisa and others.

Dear Almashi2025! Thank you very much for your valuable feedback. We are happy to know that you enjoyed your stay with us and truly appreciate your kind words about our housekeeping team, especially Merie and Raisa. Your compliments will be shared with them as a great motivation. We also appreciate your suggestion regarding the seashore and open-water swimming. Please be assured that we take your comments seriously and will consider them as we work on further improvements to our facilities. We hope to have the pleasure of welcoming you back again soon. With respect and best wishes, Guest Relations Department

good for kids

トリップアドバイザーの評価 4.0/5

Nimakhakinahad トリップアドバイザー認証口コミ

stayed a full week at the hotel on 3rd floor , room was nice & new , huge bed & couldnt complain about room , although there is serious problem with air condition , it wont stop automatically & make the room cold & you cant change the direction of it either , we were 6 in 3 rooms & all rooms had the same issue , even resturant was always too cold food was moderate , could have been much better in diversity & better tastes as well at breakfast it wasnt any scramblled egg , any kind of bacon ... at lunch & dinner the same was remaning although they had some better options in some days , snack bar didnt have significant options to offer , overally i will give 5-6 out of 10 to food & not more there is not much of evening entertainment , we had a red party , a show which was called pool party , & 2-3 night of live music , it was not much to keep you entertained , the same was during the day either , entertaiment programs could you been better the main focus of hotel was waterpark & theme park , theme park was great for all ages indeed , we mostly used it in the evening to be less crowded waterpark was always more crowded we went on sunday & monday & it is over crowded & we prefered to return , there was zero space ,but on wednesday it was much better , but believe me these 2 parks were heaven for kids if you are not russian or Kazakhstani you will SUFFER alot , because almost no one can speak english , you can imagine how hard is to communicate in this situation there were 2 alacarte resutrants , lezzet & memaid & we had dinner at both , both were good & staff were more professional there either & they could speak in english way much better than all other people at the hotel Regarding staff , half of them were finding it hard to just make a smile but others were good , some people were great , like AINUR at omlet station , ANKIET at Bar , MURAT at lezzet resutrant , Anastasya the trainer weather was windy in almost mid aug , so should be careful too , lots of people caught cold there regarding pools , there was a huge pool for everyone , infinity , outstanding view but temp was cold , the other was for adults called relaxed pool which was temp controlled, i think kids matters more & main pool should be temp controlled either , Am i right ?

Dear Nimakhakinahad! Thank you very much for sharing such a detailed review of your stay with us. We are glad to hear that you enjoyed the comfort of your room, the large bed, and especially the theme park and waterpark, which made your children happy. Your kind words about our colleagues Ainur, Ankiet, Murat, and Anastasya are greatly appreciated — we will make sure to share your compliments with them. At the same time, we are truly sorry for the inconveniences you experienced with the air conditioning, the food variety, the entertainment programs, and the language barrier. Please rest assured that your comments are very valuable for us, and we will use them to improve our services and facilities. It is important for us that every guest feels comfortable and welcome, and we regret that we could not fully meet your expectations this time. We hope to have the opportunity to host you again in the future and provide a much better experience. With respect and best wishes, Guest Relations Department

との提携 TripAdvisor

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