Carton House - A Fairmont Managed Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,108 件のレビュー

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Carton House - A Fairmont Managed Hotel - Image 1
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Maynooth, Co Kildare, Ireland, W23TD98 KILDARE, アイルランド

説明

ホテルのその他の情報

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

当ホテルの客室

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ホテル所在地

Carton House - A Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
W23TD98 KILDARE
アイルランド

GPS:53.3922, -6.5681

電話番号
ファックス +353 1 651 7703

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,108 件のレビュー

トリップアドバイザーの評価  4.5/5  658 件のレビュー

2025エクセレンス認証

Needs Help

トリップアドバイザーの評価 1.0/5

Curious18727636182 トリップアドバイザー認証口コミ

We switched hotels a couple hours after checking in. Even though there were many issues, I’ll narrow it down to the big one. Our shower was only capable of delivering scalding hot water. We called down to the desk at 7:40pm and asked for maintenance, they said there’s no maintenance. How is there no maintenance person? The front desk clerk then proceeded to lecture us on how to turn shower knobs. We know how to turn shower knobs, it’s broken. She then said she’d send housekeeping. We waited over 20 minutes, no one came. The correct answer when a customer calls is “I will send someone to your room to assist you,” not “you must not know how to operate the shower.” Then you actually send someone to assist. Based on all the other things, including the elevator that got us stuck when we tried to go to the pool, we decided to check out. The staff at the front desk was rude again, and argued with us that all hotels don’t have maintenance this time of the night (not true). It was 8:30pm, not 4:00am. So, according to them we were wrong to expect maintenance for our room. The F&B manager was also serving as the hotel duty manager, and we had to wait for him to come over from a restaurant. We asked when does maintenance leave for the night, he said 8:00pm. The front desk clerk told him they left early that day. At that point, the F&B manager offered to get us a different room, but we already had our bags packed ready to go. I did not want to pay money to stay in a hotel with rude front desk staff. This hotel is not maintaining the property or properly staffing. Its staff also needs training on customer service. Considering the amount of money they charge and they want to be a five star hotel, this is unacceptable.

Beware of prices excluding VAT!!!

トリップアドバイザーの評価 1.0/5

Marc D トリップアドバイザー認証口コミ

Beware the hotel qoutes prices in the restaurant excluding vat and a mandatory service charge - so you will pay 26% more than what the menu says - very sharp practice , I was very annoyed!

Not what it once was

トリップアドバイザーの評価 4.0/5

giggle24 トリップアドバイザー認証口コミ

We stayed for one night to celebrate our anniversary; my husband and I got married in Carton House and usually come back on our anniversary but this was our first stay in 2 years and unfortunately we were disappointed by some of the changes made to the hotel. After the hotel reopened in 2021, breakfast was served in the beautiful Morrison Room which was so enjoyable with the beautiful surrounds and view of the gardens. I believe on our last stay breakfast may have been in Kathleen’s kitchen which was also nice, but it has now been moved to the Carriage House which we feel is a huge downgrade in the breakfast experience. Having to walk across a freezing cold courtyard in the morning before queuing in a cold corridor for breakfast was less than ideal. The hot food is buffet only, the only thing available cooked to order is an omelette or vegan breakfast, no pancakes, French toast, eggs Benedict, etc. which you would expect in a 5 star hotel. You might also expect all coffees to be included but alas no, anything other than black coffee in a pot incurs an extra charge! The buffet food is served from pans with loose lids so you need one hand to open the lid, another hand to dish out the food and a third hand to hold your plate as there is nowhere to put it down! So then naturally people take the lids off the pans and leave them off and the food goes cold. Sausages were nice but rashers were rock hard and stone cold. The GF toaster was beside the hot food so people were using it for non GF toast, a huge food safety issue for anyone who is coeliac. We had nice sandwiches in the bar for lunch but service was very slow. Dinner in the Carriage House was very good. We mentioned our anniversary at check in and usually something small is left in our room, like macarons and a card or something, but this year there was nothing. I know it’s not obligatory but it was a change we noted nonetheless. Overall, we feel that the level of service is not what it once was and the breakfast experience alone was enough to turn us off returning which is sad since Carton House holds such wonderful memories for us.

Fabulous!

トリップアドバイザーの評価 5.0/5

IrishDonamici トリップアドバイザー認証口コミ

First time visiting for an overnight stay. A fantastic hotel and beautiful building in a wonderful quiet setting. This is a proper five-star hotel, yet the staff strike the perfect balance between professionalism and friendliness. The room was spacious and perfect in every way, the bed in particular supremely comfortable with fantastic linen. We enjoyed the swimming pool area which was lovely. I would have no hesitation in recommending the hotel to anybody looking for some pampering in a fantastic setting. The only thing that fell short in my opinion was the red walkway down by the river was muddy with poor drainage in parts. You would expect this to be properly drained so guests could walk there without destroying their shoes.

Exceptional service

トリップアドバイザーの評価 5.0/5

eunice l トリップアドバイザー認証口コミ

Seth from the whiskey library is an amazing Barman and manager so kind and knowledgeable. 10/10 service. Would highly recommend.

との提携 TripAdvisor

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  • 131 件のレビュー 5.9/10 バー＆飲料

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。